What Does MVP Stand For? It’s Not What You Think.
October 7, 2024
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This course is part of Salesforce Sales Development Representative Professional Certificate
Instructors: Trailhead
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To be successful you should have completed the previous courses in this training.
(33 reviews)
Recommended experience
Beginner level
To be successful you should have completed the previous courses in this training.
Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce
Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow
Use sales intelligence tools to find prospects and optimize your workflow
Formulate bulletproof outreach strategies to engage with prospective customers
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This is Course 4 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, and 3: Conversational Selling Playbook for SDRs.
This course demonstrates how to enhance productivity by implementing tech tools that streamline your SDR workflow. You’ll be introduced to a variety of best-in-class sales software that will help you achieve the most optimal results — every time. By the end of the course, you’ll feel confident in formulating bulletproof outreach strategies in order to engage with prospective customers. Course 4 in the Sales Development Representative (SDR) Professional Certificate will give you the necessary skills to launch a career in the non-technical side of the tech industry. By the end of the course, you will be able to: - Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce - Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow - Use sales intelligence tools to find prospects and optimize your workflow - Formulate bulletproof outreach strategies to engage with prospective customers - Apply the power of social media and video to find and connect with prospects To be successful in this course, you should have: - An ability to communicate in verbal and written form in a way that is accessible and understandable by a general audience (you don’t need to be formal or refined) - Baseline computer literacy (you must be able to use a word processor, web search, and email) - Familiarity with social media, including LinkedIn - Ability and willingness to learn new technology tools - Motivation to grow personally and professionally - Hunger for feedback and coaching - Successfully completed the previous courses in this training
Explore how top-performing salespeople leverage tech tools, resourcefulness, and creative problem-solving to drive results.
9 videos2 readings4 assignments2 discussion prompts
Discover Salesforce, a foundational tool for sales development and tech industry professionals.
6 videos17 readings4 assignments4 discussion prompts12 plugins
Gain practical knowledge of sales intelligence, data enrichment, and call analysis tools.
8 videos1 reading5 assignments1 discussion prompt
Learn how to leverage engagement tools and generate bulletproof outreach strategies.
3 videos2 readings3 assignments
Uncover the power of social media and video outreach to enhance human-to-human connection in a sales context.
10 videos4 readings4 assignments1 peer review3 discussion prompts
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Instructor ratings
We asked all learners to give feedback on our instructors based on the quality of their teaching style.
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers. Trailhead is Salesforce’s free online learning platform that empowers anyone to skill up for the future. Trailhead reduces barriers to entry for all - regardless of gender, ethnicity, education level or socioeconomic background - to join the workforce of the future with access to over 800 badges covering business, tech, Salesforce and soft skills. More than 2 million learners today are skilling up and earning resume-worthy credentials on Trailhead, all while discovering new career opportunities and connecting with the vibrant Trailblazer Community. To learn more visit Trailhead.salesforce.com
We prepare tomorrow's tech leaders for today's jobs. SV Academy’s mission is to democratize access to the tech industry for job-seekers from diverse backgrounds—60% of our learners are women, 42% are Black/Latinx, and 70% are first-generation college graduates. Since 2017, SV Academy has helped produce nearly $100M in job offers for its community. The SV Academy Tech Sales Fellowship helps job-seekers launch careers in tech without worrying about financial limitations. The program balances instructor-led live online classes and industry mentorship with an intensive experiential project at a fast-growing company. Upon completion, graduates are connected with pre-screened employers to fast-track the hiring process to begin a new, more exciting career in the tech industry.
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