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Learner Reviews & Feedback for Technical Support (IT) Case Studies and Capstone by IBM

4.8
stars
165 ratings

About the Course

In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course
leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an
enriched perspective on employing technical support in professional settings, making you a sought-after IT professional. You’ll navigate a
range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You’ll merge theory with practice to
analyze user help requests and employ systematic troubleshooting techniques to diagnose and resolve technical issues. A co...
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Top reviews

CI

Oct 29, 2023

This was really educating, I just got a new job so I haven't really had time to concentrate but with this little time I have put into studying, I have learned a lot from the course.

SZ

Oct 28, 2022

F​or me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.

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26 - 31 of 31 Reviews for Technical Support (IT) Case Studies and Capstone

By Dempster N H

Dec 29, 2022

Great Course

By Jussef A M

Sep 17, 2022

excelent

By jae-kil l

Sep 11, 2022

good job

By Hilma A (

Oct 5, 2023

great

By HIND A M A H A M A

Dec 25, 2024

شكر

By Saquech N

Jun 5, 2023

I wish that the assignment link was working and more accessible to people who really don't

have access to computers