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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,563 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

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2476 - 2500 of 10,000 Reviews for Technical Support Fundamentals

By Rebecca Z

Feb 24, 2018

This was a great course. I learned many new things. There was some kinks with labs, which was frustrating, but I was able to work out the kinks ok. Otherwise, I enjoyed the course and look forward to the next courses.

By Ashanti B

Nov 20, 2024

I enjoyed learning about IT support and it helped me learn something new while juggling a busy schedule. I would recommend this program to all my friends and family members who is interested in learning about computers.

By Timothy O F

Aug 16, 2023

I really enjoyed learning, all thanks to Google for making it possible for some us here to gain knowledge and enter the into world of IT. The lecturers are on point and very good. I really enjoyed learning.

THANK YOU!!!

By Waqar A L

Nov 9, 2022

This was one of best experience on online learning Technical Support Fundamentals was an amazing course and all the instructors were friendly and well versed in their fields overall this was an amazing experience for me

By Nageh M

Oct 9, 2022

i recommend this course to everyone , the ease of explanation,and the easy method, with the professionalism in presenting the course materials , thanks for all the team , and i am looking forward to continting to learn

By Tinesha D C

May 21, 2022

I am loving this program. It really works with my schedule and I am excited for the next class. It is really easy to folow along. As well as take notes to keep me on track within the app. Thank you for this opportunity.

By Kevin F

Jun 8, 2021

This was a top-notch introduction to hardware, software, operating systems, networking, troubleshooting, and customer service! Thank you. It was a valuable experience and I loved hearing from actual employees at Google.

By Pedro C

Apr 25, 2021

I truly enjoyed the course and learned alot. The course was very informative and easy to understand and follow along. I believe this course has provided me with the necessary tools to succeed in the IT field. Thank you.

By Liza K

Dec 20, 2020

I started as a novice, not sure if I would understand any of this. I am so happy that I finished this course and have a basic understanding of the fundamentals of IT Support. I truly can't wait until I start using this.

By Luisa P

Sep 27, 2020

Once I started I am very excited to learn from this course. Now that I've done... it is overwhelming and I am confident that Fundamentals in computers are now easy for me. I could handle computer manipulation by myself.

By Ashish S

Sep 21, 2020

This course is very good and especially for those who don't have any prior experience in the field of IT. I suggest if you are looking for a career in IT or looking for growth, then this course will definitely help you.

By Denis J V

Aug 15, 2020

Me gusto el curso, te da una muy buena perspectiva del camino que te espera en cuanto a soporte de TI. Los laboratorios interactivos son muy buenos y es algo que se disfruta, poner en practica los que estas aprendiendo.

By Jonathan E

Jul 1, 2020

I like practically everything about the course. Information is giving in 2 min to 10 min videos which make things easier to digest. Before you know you took notes in an hour and you feel confident to answer the quizzes.

By HRISHIKESH B N

May 24, 2020

This courrse is aweosme. it just increased my interest in IT industry and due to this course i'm goin deeper in IT sector.

i would like to thank to the courseara team for making it pleasant as compare to other platforms.

By Abhinav P M

May 23, 2020

I certainly learned the basic knowledge that I lacked. Now I am set to dive deeper to get fully understanding of each component that was briefly touched upon here. Thanks Google and its team. It was a marvelous journey,

By Milin B

Dec 27, 2019

This course was AWESOME and very informative. Learning from Experts from Google was one of the best experience of my life. This motivates me to become high achievers and performer like those mentors. Hats Off to Google.

By SUVAJIT M

Sep 29, 2019

excellent,I could explore what other people thinks about various aspects been taught and to compare them to real life applications and usage with proper reasoning.I look forward to learn more with time. Have a nice day.

By Makaila C

Sep 9, 2019

I think the hands on tools used here were the most useful for someone who is not initially tech savy like myself. I highly recommend getting as much practice as possible, to get comfortable with the programs being used.

By Tyler S

Jul 19, 2019

The videos are very easy to watch, and do a great job interacting with the learner and presenting important information! The labs and quizzes do a great job making sure the learner is understanding what is being taught!

By John W W I

Feb 27, 2019

Lots of foundational knowledge, was a good review. Pro tip-the grades for the labs take about an hour or so to update, so if you complete them and it still shows incomplete, wait before you open a ticket or retake them.

By Deleted A

Apr 18, 2018

Excellent introductory course! After six years in technical support, I found plenty of gaps in my own troubleshooting acumen this course kindly uncovered and smoothed out. Definitely looking forward to the next courses!

By Brandon M P

Mar 7, 2018

This course was very interesting and thorough with teaching all of the material. This course is perfect for people of all levels who are either learning for the first time, or just looking for a refresher on the basics.

By YXSS B

Sep 3, 2024

awesome really enjoyed it , even though i have an experience in it , it was a good revision for me , it's also motivating and helps in stuff that are not technical and changes the way of thinking to be more productive.

By Ronny O

Jul 1, 2023

this course really helps someone to be placed on the right track to a degree. just because you help family and friends does not really put you in a field to communicate with unknown persons and to earn real good money.

By Jose A R

May 13, 2023

Very well taught! If you make more courses like this there would be more people in STEM our education system is failing some of us at producing STEM people. We all can learn, but all have different reates of learning.