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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,563 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

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2526 - 2550 of 10,000 Reviews for Technical Support Fundamentals

By Ikenna O

Oct 4, 2022

The best fundamentals out there for IT in general. Really enjoyed the journey an the learning process. Thank you to all the teachers for making this course so easy to understand. 100% recommend this course. Thank you

By Brian M

Aug 21, 2022

The training is highly professional, comprehensive and very well structured. It's affordable and has great educational value. This is a great start to start pursuing a career in IT. I'm glad I enrolled in this course.

By RABI S

May 8, 2022

I leanred binary number about behing of computer language,some software skill,hardware part,aplications etc how to work,how handle user ,interview question etc all subject ware so helpfull.Thank you to all instractor.

By MG R

Feb 9, 2022

This course was very informative and well presented the tutors were able to communicate the required information well and brief. i enjoyed my time learning and watching and also the course materials were great. thanks

By Mohammad B

Feb 27, 2021

Great course ! very informative and broken down professionally to deliver the information at ease. Moreover, the videos from the Google team kept me more engaged and enhanced the remote online communication.

Thank You

By Ronna C

Sep 22, 2020

This course has been very good for someone like me who has had little exposure to how software works. I really appreciate the opportunity to learn and I hope that I will be able to successfully complete this endeavor.

By Sanju P

Jun 10, 2020

This course was really very helpful. From this course, I have learned the basics of IT (though I already knew some of the stuff), IT support. I'm really excited to take the next course, and learn morefrom that course.

By Dario T

Mar 19, 2020

This course has really given me the fundamentals to improve my skills in tech. I learned that I need a lot of learning to do but that I am enjoying the process. Highly recommend taking part of this course with Google.

By Shawnie S

Dec 25, 2019

This course was amazing. The way the content is taught was captivating. It kept me interested. With the personal touch added in with everyone's life stories it was motivating for me to continue on. Thank you Coursera!

By Tony J

Dec 11, 2019

Adorei o curso, bastante rico em didática e detalhes, as aulas são com uma didática bem moderna os professores são bem diretos nos assuntos. Quem está em dúvida em fazer o curso, pode fazer que é de bastante proveito.

By Explorando A

Oct 15, 2019

This first course has helped me to believe that I can become an IT Technician. I love technology, and I want to be part of the team that makes it happen for everybody every day.

In science, technology, and love I trust

By Juan W

Jul 25, 2019

This very basic foundation of IT support is a must for everyone who want to dig deeper in their IT knowledge. This course covers everything you need to know about computer even for you who is alienated with computers.

By Tim L

Jan 25, 2018

Great introduction to IT. Covers all the basics to use the course, and basic needed knowledge including how to use a computer, and basics of binary numbers. No prior knowledge in electronics needed to take this class.

By Daniel D

Oct 9, 2024

The instructors were very knowlegable and interesting. They made the technical aspects of the course easy to understand and personable. Great Job and I am looking forward to taking more courses with Coursera! Daniel

By Cubiee V

Feb 11, 2024

Thanks so much Coursera Team! I really cant express much how grateful I am finishing this course and knowing Coursera website, I feel more confident. I would definitely recommend your website to all the people I know

By Mohamed D A

Jul 26, 2023

Amazing introductory course, well structured and well presented with exercises and hands on labs. If you're looking to learn the fundamentals of computing, this is a great place to start your journey. thanks Coursera

By Chris Z

Apr 23, 2023

I have background in a lot of the topics so I felt it was too simplified but stepping back and considering this being for someone with zero prior knowledge it is a very good foundation for getting into tech subjects.

By Jason L

Oct 4, 2022

The course is put together very well and concepts are explained in easy to follow / easy to understand language that is not intimidating. I've loved my experience so far and looking forward to continuing to progress.

By Latifah A

Aug 28, 2022

I am very happy to join this program and I am looking forward to the next IT Support Professional Certificate course. Thank you Google and Coursera! I learn so much about IT which make me interested in the IT world:)

By Joseph A K

May 27, 2022

It's too good. Well since it is fundamentals, I wouldn't say anything but best part for me is the cuustomer service,

I wish coursera and Google can make a course on customer service full package.

Thank you this course.

By Marilyn L

Jan 22, 2022

I am an avid learner and love to solve problems. The instructors were very informative. Although the remote desktop / qwiklabs was challenging, my curiousity grew emmensly just wanting to go further. Thanks Google!

By Jesse

Jan 17, 2022

A great foundation to get yourself in the know of the basics. Relatable and interesting enough to make me want to pursue further courses in the Google IT Support Professional Certificate. Thanks very much Coursera :)

By paccy u

Aug 12, 2021

What an amazing course!!

I am currently an IT guy but I really enjoyed the course as if It was the first time for me to

hear about everything.

The facilitators are amazing, and cool which is important to us as learners

By Jakub K

Jun 30, 2021

One of the best overview of IT fundamentals out there. Well made in concise manner from bottom up. Very enjoyable history of computer development. Seldom little mistakes proving that even Google guys are just humans.

By Louis S A

May 23, 2021

I'm really happy to complete Technical Support Fundamentals on Coursera.

Thanks for all news skills that I've learned.

Will move forward with my first Certificate and more again.

It was a great experience for my future.