This was one of the largest eye openers to me in the field of IT . Although my field is nowhere related to IT I'll make it to the top for sure. Thank you so much Google for coming up with this awesome course!!!

I thoroughly enjoyed learning different processes throughout the course. Each segment of the course presented exciting challenges to me. This prompted curiosity and heightened interest in the course material.

It was an amazing course.The knowledge I gathered was priceless.Anyone who is interested in IT should take this course and I think everyone should have the knowledge provided by this course regarding IT field.

It's very amazing can be part of following this online course of basic technical support. The course was provided very clearly in a step-by-step way. It's totally helped me to advance to this particular matter.

"Byte" sized learning that is easy to understand and follow. Instructors are humorous and make the learning fun! Learned a lot from this course and can't wait to move on to the next one! Highly recommended!!

I had great prejudices against online trainings. this course was the turning point for me. Although my English wasn't very good, the course was great for me. I hope I enjoy the same pleasure in other trainings.

Very good introduction to IT in general. Even when used to use internet and different software it is good to get more info about how everything is put together all the way from hardware to software and networks

I have really enjoyed the course thus far. There have been so many things we've dived into that have given me a better understanding of things I knew just a little about. I'm anxious to begin the next session.

The collective teaching process could not have been better. I was so intimidated at first, but the tools used allowed me to get involved and do my best. So far. I really look forward to the next course. Thanks.

it was great having to do a hands on labs. but i wish there was more to it by doing things ypurself with different scenarios of each "hands on" labs. other than that i think it was great and very informational

I am really happy, I feel wonderful that I was able to spend this course well, I learned a lot and added to my knowledge. Thank you to the team and professor of Coursera for providing me with this opportunity.

Great way to start, simple and still full of information. I really enjoyed this course and I can't wait to keep on learning more. The most amazing part is that this is a free course and the quality is mazing.

This course is very essential for anyone in the technical field, it build your confidence on your work because you undergo all the basic things that a techie needs to know. Am glad I took part in this course.

This course provides a good introductory primer for IT technical support fundamentals, introducing concepts, history, tools that IT professionals use, as well as the typical workflow of a support professional.

this course is really what you need to take the step and be an IT Support specialist it will help you step by step through all small things to all big complex material that you need to be IT support specialist

it was an amazing experience for me with wonderful instructors and good materials so detailed and easy to understand. now i can build my own computer and also assist others in a computer choice and maintenance

I'm rating this course 5 stars because it taught me some of the basic skills needed to excel as an IT Help Desk Technician. I look forward to taking the rest of the courses needed to complete this certificate!

This course was great. I learned a lot and enjoyed the course. I would like to add that I wish there was more to it. I was really looking forward to learning more about setting up and troubleshooting networks.

It was really a great course.It helped me to understand some basic concepts of computer networks and operating systems easier.thank you for all the good souls who taught me these concepts.thank you once again.

The teaching staff managed to clear all the doubts from very much basics to little advance of how computer understands every instructions to how does it process the output.Thanks for providing excellent course

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am looking forward to start the next course!

This is a great course in the IT Support program, which covers the fundamentals of Technical support and much more. Learnt and refreshed a lot of things which is done in day to day IT support tasks. Thank You.

I really loved to learn about the basic fundamental principals of IT support. I highly recommend this course for anyone desiring to learn important topics of computers, the ins and outs of it and how it works.

This course has content that I always wanted to learn.After this course, you wont feel like you are new to the IT field, it provides a strong foundation that will help you a lot! Thanks for making this course.

The course is a big WOW for me it helped to gain basic knowledge of computer and information technology while completing this course.It improve my computer intellect of computers.Thank you GOOGLE and COURSERA