It`s a very good introductory course, with a geral vision of IT Support Concepts.

This is the first step to go to the next courses, in it you will get a basic introduction of all themes of the next courses.

I really like and have been enjoying The Technical Support Fundamentals classes through Coursera and Google. Thank you for helping my dream come true and now I am started in a career I was meant to be in!

This course provides a great foundation to learning the basics of IT. Very easy to follow and the supplemental reading materials expand your understanding and are great resources to save to your Favorites.

An excellent introductory course.Good start for my IT career. I love the fact that there are no pre-requisites required to enroll, just needed your willingness to learn Thank you to Google and Coursera! .

I found this course to be very informative and straight forward for newcomers or people with intermediate level knowledge alike. I very much enjoyed the content and look forward to completing more courses.

This course may make my life change, which I've been dreaming about whole of my life. Awesome teaching method, instructors and many resources to be successful in the IT support career and hopefully beyond.

The main thing was to learn how the first computer worked since thanks to the first results today we enjoy and have a variety of information supplied throughout the world in the palm of our hand in seconds

Great introductory course! It was well thought out and organized with relevant quizzes and modules. All of the presenters were clear and articulate. I am excited to do the next course for this certificate!

I actually have some experience in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to completing the next courses!

I thought the course was helpful for a starting course, is one of the better lines out there for teaching you the fundamentals and getting you started in the career if you weren't already interested in it.

Learning Technical Support Fundamentals is really a great learning opportunity for me. It helps me to gain more knowledge about Technical Support, giving great customer service, and troubleshooting skills.

This was a fantastic course. There is a lot of good information packed into it. Don't be nervous about the amount of work that it looks like. It was very straight forward and very easy to pay attention to.

Very well developed and put together in a simple format that even a novice can easily follow along and help them to see what areas they may want to branch out on, while learning some basics for IT Support.

The course was really helpful in improving my skills and enhancing knowledge. It was a very well structured course. Thanks a lot for providing me financial aid for doing this course. I am really thankful .

Great course for beginners and experts. Easy to understand and a good refreshment for those who have been in IT for a long date. I recommend to everyone who is looking for a high quality course in coursera

Loved EVERY second of these courses!!! I learned so much about IT from VM(Virtual Machines) to OS(Operating Systems). I so gratefully for the chance to learn more about the IT world and what goes on in it!

Excellent Introduction to the Fundamentals of Computing and Technical Support Troubleshooting by Google ... 1st in a Series of Classes - no overly difficult, but very important to understand the basics ...

This course is the very initial steps towards a larger goal of becoming a great IT Support personnel. I find the coursework very helpful in providing the knowledge in the basics of IT Support Fundamentals.

I really enjoyed this module. It does a great job of explaining the basic concepts. It also gives beginners like myself the confidence to continue learning and does not overwhelm you with too much at once.

The course laid an excellent foundation across many of the critical elements of IT. The videos we just the right length and the instructors clearly have a passion for IT and passing their knowledge along.

This course was extensive, but didn't overwhelm me. I think some quizzes on the vocabulary being covered would be good -- I struggle with all the acronyms! I am looking forward to starting the next course.

This is an excellent course to get involve in the basic of computing and IT industry, also only with this course you can learn how computers works and understand how the things works in a very basic level.

very helpfull much easier to learn then going trough nightschool. everyone in the video sounds like they really know what they are talking about. and it has only made me more interessted in the world of IT

The Intro to Soft Skills is worth the price of admission. It was great to learn how to assemble your own computer and how to log into different OS environments remotely. All the tools used seem up to date.

I finally have a formal introduction to IT rather than just a hobby or passion. Best of all we are allowed to go at our own pace. This gives me a chance to review and absorb everything that I am learning.