The course provides a very broad overview of what tech support is all about. I'd recommend this if you are just starting out in technology or even as a refresher course.

It is a very awesome course to learn new things related to IT and do some practical tasks and some awesome quizzes which enhance your skills it's very for beginners ...

Technical support fundamental was an excellent course, i learnt a whole lot and set to put into pratice what i have learnt. Thank you so much for this great opportunity.

i have learn a lot about IT field ,I like the way of teaching, the friendly atmosphere and that the courses are affordable and I can choose most convenient time for me .

benefit of learning online is flexibility. You have the privilege of engaging in some other rewarding activities and IT is a wide world you be soo exited to go into it.

Very informative course. it taught me some new things, and it taught me more about things i knew already. The instructor's lectures are very helpful and straightforward.

Highly informative course for understanding the fundamentals of IT support specialist. Helps in gaining knowledge about IT sector and diverse oppourtinities it provides.

This class was great. I'm currently working in the IT field but after taking this course and getting some background it has help me see some areas I could really expand.

Video guides were awesome and gave enough information to complete the course and the course laid a good platform for further learning and growth in an IT support career.

This course's easy-to-understand and concise videos, informative supplementary readings, hands-on labs, and quizzes made for an enhanced, productive learning experience.

The instructors are clear and concise. The additional reading materials are handy, not just for the course. The passion the instructors show made me more eager to learn.

The course was structured in a way where I was able take my time and take notes on the areas that I was seeing for the first time. I'm really eager to get into the deep.

I liked everything as it started from basics and especially giving a platform to do various assignments. it was fun to learn and definitely going to learn more and more.

This course is great for people of any background to get into IT. I especially found the customer service section to be an excellent resource for real life interactions.

I have learned about technical support. During this course I have required a lot of skills like customer support, documenting our work and be more polite with the other.

I found this course to be very useful and informative. The instructors really did a great job in the teachings and breaking concepts down for even the lease experienced.

This course was very informative and taught me from the basics of tech support. I appreciated that the content wasn't too advanced and that it was easily understandable.

An amazing class to take to learn the fundamentals of technical support and what important role it plays in the field of Information technology and the work of tomorrow.

This course has been great for me to get started, having no background in IT. Im excited to move on to the next class of the Google IT Support Professional Certificate!

A great introduction to IT Support, the teachers are all friendly and provide countless knowledge and resources to keep a new student in the field engaged and motivated!

I learnt so much from the Course, although i'm not a beginner but Thankfully i got to know a lot of new things. Thanks Google and Coursera for giving me this opportunity

very satisfied that i had managed to learn a broad range of fundamentals of IT from the course, hope to learn more in the following courses and cloud computing later on.

Really enjoyed the course and appericated the time and effort to make the learner feel confident to learn new skills using different ways to keep us engaged and curious.

Nunca espere obtener tanto es este curso y la verdad me sorprendio muchisimo, todos los contenidos y la relevancia de cada uno. Me gusto mucho. Seguiré con otro. Gracias

This course is really helpful for those who want to kick start their career IT. Instructors are really amazing. I really liked the way all of these concept are explained