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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,138 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

RK

Sep 12, 2020

Great course! Good start for any IT career. I love the fact that there are no pre-requisites required to enroll. Not even a high school diploma needed just your willingness to learn. Thank you Google!

SA

Jan 19, 2021

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

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4551 - 4575 of 10,000 Reviews for Technical Support Fundamentals

By David E

Apr 27, 2020

Wonderful course. Looking forward to what's next and hope the information continues to be this easy and simple to follow and learn from. A great experience.

By Brandon A

Apr 19, 2020

It was just an amazing experience. Touched every entry and foundation level of IT Infrastructures and a grasp on the support strategies of these IT Systems.

By Ritik K

Mar 5, 2020

It's a great experience in completing this course. I cant wait to continue further. its teaches me a lot, give me great knowledge. I love completing this...

By Jose L F M

Jan 17, 2020

I am on week three and so far I am learning new content. it is Worth to spend some time and learn the material and be creative with it. Thank you google !!!

By a y

Jan 12, 2020

Thank you for the Technical support course. I needed to know the computer hardware, software and how I install the programs. I learned very well knowledge.

By Igor K

Nov 12, 2019

An excellent introductory course. It's really gives you an idea of what to expect and the different aspects that you may encounter while you're on the job.

By Clint B

Oct 27, 2019

I feel the course did what it advertised in the form of presenting fundamentals . It lays the foundation and gives the user a good look at what lies ahead .

By Matt D

Aug 8, 2019

This is a very good basic knowledge course that will get anyone up to speed in a short period of time if you do the reading and pay attention to the videos.

By mpeti o

Oct 29, 2018

Very good. Everything is simplified so that those of us who are starting from a very low base of understanding can comprehend, follow and complete the work.

By Luis B

May 30, 2018

It is perfect for first timers, a little to simple for people with experience but I'm sure the other courses are just as simplified so that is a good thing.

By Barney D

Apr 2, 2018

Awesome course. The instructors are engaging and guide you nicely. I've learned quite a bit and I'm looking forward to getting into the rest of the program.

By Yash P S

Jan 21, 2018

It is actually contributing to my knowledge and all concepts are making sense gradually, without forcing on to each other. Really happy to take this course.

By Trương N

Nov 24, 2023

The basic technical support course helps learners understand what parts the CPU configuration includes even though this is a foundational technical course.

By John G

Jun 22, 2023

The course delivered on everything that was promised. The lessons and labs were practical and full of easy to digest information. Really well put together.

By Alexis K

May 26, 2023

Definitely needs a revision for typos or unclear questions, but ultimately a really good course that allows someone to get a foundation for future courses.

By Jack D

May 1, 2023

I really loved it! It's very informative and engaging. You'll have hands on assignments, as well as additional reading material. The instructors are great!

By Meghana S M P

Feb 21, 2023

Thank you so much google for providing such an interesting & important course for the students who want to learn something out of there passion like me : )

By Ed O

Feb 13, 2023

it classes were excellent, excellent tutors, very clear in explanation without any form of ambiguity, i really appreciate the opportunity. God bless google

By Sarah L

Dec 19, 2022

I enjoyed taking this course and learn alot about Information Technology. Now I am bale to solve or find the root of problem when usince a computer/lapton.

By Dr. P R

Dec 18, 2022

I had an excellent introduction to IT support Fundamentals and I am looking forward to taking other courses as well. Hope this wonderful journey continues.

By Deana W

Nov 17, 2022

Great way to format and include all basics included in IT support. Now I have a understanding as to the many areas I can self learn and build knowledge in.

By Fineland O

Nov 7, 2022

Videos and assessments made my learning journey seamless. The tutors really took their time to make sure i got every term and did well to explain in depth.

By Armando S R

Aug 31, 2022

I really like this course but I found 2 questions on quizzes that weren't mentioned on previous lessons. Apart from that, the knowledge feels very useful!

By Mohammed I

Aug 21, 2022

The great thing about Coursera is the flexibility. You can learn anywhere, which is better than a rigid campus curriculum.

Thanks Google Team professionals

By Idris A

Jul 8, 2022

very good course I really liked it although i was quite familiar with most of the lessons still there were things I learned! thanks to google and coursera.