This is a great course to introduce people to IT and also to help those self taught individuals put their knowledge into a formalized methodology.

I believe it to a very useful course to have a better understanding if you are already into this and if not I believe it to be a good introduction

For beginners, it was an amazing course I have learned lots of new things in this course thanks to Google and Coursera for providing such platform

This was a really good course to give a basic understanding of computer science. The assignments were helpful in really retaining the information.

I learned a lot throughout this course. I am so happy I was lucky enough to receive the scholarship that I did. Can not wait to progress farther!!

I'm writing this three weeks post completing this course, & I can surely say this is a perfect course for someone who is starting a career with IT

I had a great time learning about tech support fundamentals. This course taught about IT processes I already knew. Definitely a great refresher.

The fundamentals are the important parts of any learning process. Course 1 was a great refresher and I learned some things I had not known before.

This was an excellent introduction to the Fundamentals of IT Support. One of the best I have seen either through a Trade School or online course.

Brilliant introduction to the world of IT. Really enjoyed the learning experience and kept me engaged. Looking forward to continuing the course.

This was a really great course and easy to follow and understand. Everything was explained in a way that I was able to follow without any issues.

The course is indeed well packaged, it has rich content that builds a solid foundation for entry level. The facilitators were equally very good.

Excellent instruction, engaging instructors, and spot-on content . I highly recommend this course to anyone looking to become an IT Professional.

Foi um curso muito interessante parra que eu pudesse ter uma ideia do que se trata do mundo da tecnologia. Muito proveitoso em todos os aspectos.

Great resource and learning. Thank you Thank you NPower Canada Google and for this great opportunity. I look forward to joining Google very soon.

I love the videos. They were informative and great to watch. Although much of the information is a refresher I learned a few new things as well.

i like this course and i am so appreciate it is so amazing and i like it ,it was very simple language and not bored ,i love this course very much

this course was designed and has succeded in presenting the information in a way that anyone with wnylevel of computer literacy could understand

learned Troubleshooting, Customer Service, Networking, Operating Systems, Software, System Administration, Security and it include hands-on labs.

Thank you very much for all the effort and making this possible. Its a great tool for improving skills and be better for myself and my customers.

I really enjoyed this course. The video lectures are engaging. I especially love the labs. It is helpful to play with the skills we are learning.

Exellent course especially beginners. I have gained basic knowledge , I m looking forward to explore more and get the skills needed in IT field.

Great introduction / review of the basics of IT and the Support role. The course is well paced and the user space was clear and easy to navigate.

The course had interesting video content, supportive reading, the ability to listen/watch/read, and touched all the points of any learning style.