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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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9026 - 9050 of 10,000 Reviews for Technical Support Fundamentals

By karen L c

Jun 23, 2021

I enjoyed this course so much, I learned things that I didn't even imagine existed. Thanks !

By Dawn C

Jun 18, 2021

A lot of information all compacted and taught in a way that is easy to understand and learn.

By Collins B

Apr 24, 2021

I went through the Google IT Support certificate program with so much ease and satisfaction.

By Hima D

Apr 17, 2021

good course but my certificate is not shown my name correct and i want change my name please

By Oisharjo I

Apr 14, 2021

Very effective course.but when i write my response before,it might not working.its felt bad.

By Shaela M

Mar 29, 2021

Everything about this course was so helpful, I'm very excited about the rest of the courses!

By Brynne C

Mar 27, 2021

Gives you a really good overview. A good foundation for some serious support when you begin.

By Josh H

Mar 25, 2021

This is a great course for those with little to no knowledge of technology and the IT field!

By seif

Jan 15, 2021

Excellent delivery content and iv learnt alot.Cant wait to continue with my career adventure

By Mohammad S M S

Jan 13, 2021

This is the best course for the beginner to understand the basics of Information technology.

By Alan A Y

Jan 5, 2021

Muy buen contenido, para aprender de cero, pero si tenés conocimientos complementa muy bien.

By Dmitrijs I

Jan 5, 2021

Very impressive course, very interesting. Thanks you for your job its big deal! Recommended.

By Zia U H

Dec 30, 2020

Thanks Coursera & Google for giving opportunity to gain the skills in my professional career

By Osman K

Dec 9, 2020

I loved it! It was like watching stories on snap)

Thanks to whole team who made this course!

By Marcos A

Nov 24, 2020

Great..... everything has been great since day 1. Looking for more to be learned. Thank you.

By Pamela T

Nov 16, 2020

Thank you for this opportunity to take this course I have learned a lot and am very grateful

By Vinoj L

Nov 4, 2020

This gave me the fundamental knowledge of the field. Good course even a beginner can follow.

By Francisco C

Oct 30, 2020

ecelente curso lo recomiendo a las personas que les interesa como funcionan las computadores

By Huyen N

Oct 26, 2020

Great course so far. The course is very concise and lucid. Highly recommended for beginners.

By Michele “ S

Oct 22, 2020

A very useful course, it helped me to review concepts studied but in a different perspective

By sharone s

Oct 20, 2020

some were difficult. But ultimately awesome. I feel as if ive accomplished a lot. thank you!

By Deleted A

Oct 18, 2020

really helpful for not only IT support beginner but also for the who already in these field

By Lon H

Sep 23, 2020

This has been a very good introduction to the world of IT. I can't wait to see what is next.

By Marina M

Sep 20, 2020

Excellent course, had a great time learning the fundamentals and going through this content.

By Sohrab E

Sep 10, 2020

Well thought-out course with useful modules. Quizzes and assignments reinforce the material.