This course was a great way to introduce novice and established people into the field of IT. I had a great time learning and the modules are very nicely laid out, it did have some hiccups but Coursera has a feedback system for that. I came away with learning new things as well as brushing up on old information. I'm glad i took this course.

One of the highlights of this course is its practical approach. Students are provided with real-world scenarios hands exercises, allowing them to apply the knowledge they have gained. This not only enhances their understanding of the subject matter but also prepares them for real-life situations they may encounter in their future careers.

This course was very informative and I am glad that I have taken it. I loved how they started from the beginning of IT, to building a computer desktop from piece by piece to preparing for a job interview. If you are interested in getting a job in IT or just interested in what IT is. Take this course. You'll appreciate it as much as I did.

I found this course very interesting, a lot of information was revealed, from basic computer assembly, software installation, and computer troubleshooting. IT Technical Support course is a must for everyone who is really interested in computers in general and wants to know the fundamentals of this tool that has formed our new way of life.

It was an amazing experience. The course was a perfect blend of theoretical as well as practical labs. was very helpful to learn and take quiz on the same.Since the course was handled by the pros of tech industry it was naturally very energetic and was high on motivation.

Thank you Coursera and all the faculties for such an amazing course.

As an IT support specialist This course is really help for everybody. This course is detailed description in short. This course I learn Abacus to analytical engine, Computer Architecture, Deal with Difficult situation, ticketing System & Documentation, practical lab such as access quick lab, install & remove software for windows & Linux,

There are so many takeaways from this journey.It stretches from course module presentation and the instructors.

The real-life examples and the demonstrations made the journey truly an effective one.

I am eagerly looking forward to join the next course in the IT Support Professional Certificate :

Bits & bytes of computer networking.

Thank You.

The material is very nicely prepared, very accessible, very interesting and relevant. I personally have my trouble with the guy explaining the hardware, because it seems he wants to say 10 different things at once, but it is still ok.

Overall, the course gives me the feeling of being prepared, if I want to work in IT support in the future.

This course lays a good foundation of the basics and it does so in a friendly environment with several tools and labs that allow you to really experience hands-on use of the knowledge you've been given.

This is the first online course that I've taken that actually gives you practical, hands-on experience from your own computer. Well done!

This is one of the best introductory course on IT support as it took me through the nitty-gritty of layers and architecture of computers, the types of hardware; the different components of hardware, OS, Software networking, and everything relating to IT. I highly recommend this course to anyone who wants to build a career in IT support.

This course was great for a beginner such as myself. I have no IT background.. my background is in business. Taking this course helped me realize that the field of IT is full of very different areas to specialize in.. I am not sure what speaks to me yet, but I look forward to learning more and getting my first entry level IT position.

Very helpful. Whether you are new to IT or needs to refresh your IT Support skills, this is a great course for you. The course facilitators are very good with the material, the learning platform is cutting-edge. Nothing is actually should be a problem why you would not consider create some good time for this course. I'll say "Go for it!"

I absolutely love how detailed but simple this course was to understand and in turn complete with little to no issues. Initially the way that the labs were saved and graded was a bit odd for me and even though I did finish my first labs on time they were not saved and graded. I had to come back and re-do them after the due date had past.

This is an excellent course. I get to learn a lot of new things. Since this is the overview course, everything is a bit easy. I think in deep dive course it'll be much more difficult. I spend 2 hours per day and took extensive note so that it'll help me in future. The course material were up to date and instructions were clearly defined.

Excellent course for beginners who are interested in learning about the computers world, even for those who have already an experience with PC's will find this course very satisfying.

Simple,short and effective explanations are given through the course from a team of experimented people, that's why i do recommend this course for everyone.

While I do have a background in IT since High School, I wanted to prove to myself and challenge myself to see what I knew. This course was amazing because of the refresher and the new information it showed me as well as the challenges it placed to test me. I always wanted to get back into the IT world and with this, I can finally start!

Thank you google for such an opportunity. Thank you cousera.

I've learned a lot so far, Every bit of the course has been impactful...

The things I've known now have made me more knowledgeable concerning the IT world.

I'll keep on learning to become a better version of myself and make my community a better place.

THANK YOU GOOGLE. THANK YOU.

This was a nice, well-rounded introductory course to the world of technical support. The content remained interesting and even when I ended up being offline for a full week due to an illness, it was super easy to get right back on pace and finish early. I am looking forward to continue to quench my thirst for knowledge through Coursera.

This was my first course at Coursera, even the first online course and it was best experience learning from Googlers, I never knew much about the stuff they taught me in this course. Thanks to Google, all the instructors and Coursera. I have also enrolled in other courses of this Program and hope to complete all these. Thanks one again!

This is an excellent introduction to IT. The information is geared toward beginners, is well-organized, and presented professionally. The virtual-machine labs provide great hands-on experience, even with a few start-up bugs. The included discussion forums are a good way to get additional insight on the labs and lectures from your peers.

Very good for a first-time learner and keep that information coming. I think my only crtique would be to make sure that for those who are not so tech-savvy, be sure to continue to break down certain terms and vocabulary as to not confuse, or bore. Aside from that, this was a great intro course and I cannot wait to continue. Thank you.

I really appreciate this course having the Mock Interview at the end of the course to provide future tech applicants an idea of what to expect from an interview. I am particularly not the best at interviews but that simple video provided me with a lot of information and I hope I can put it to good use when the time comes! Great course.

Excellently written and produced. Suitable for practically anyone, maybe even kids with the desire to learn. It gives a brief history to set some context and then goes into detail in the right pace to keep you engaged. I'm fairly tech-savvy myself and yet there were still some interesting bits I learned from this course.

Cool stuff!

Honestly, Coursera is the best platform for learning new skills. However, I gained confidence after taking some specialization courses. In addition, I truly appreciate all the great instructors for amazing skill sharing. Hence, I am applying all the skills and knowledge in my practical day-to-day life which I have learned in Coursera.

First of all, thanks for the opportunity and to the armed platform to improve our knowledge and understanding of our branch of work.

This is a different point of view of how we see our day to day and more than that, it will prepare us for the future.

What I enjoyed the most were the labs and the practices, very dynamic and entertaining.