Great care is taken to give you the information you need and not overwhelm you with unfamiliar terminology or concepts. Much of this may be unfamiliar territory for some, but you can go back and review material or retake labs and quizzes. There is no one and done assignments, which was a big help for me. Definitely recommended.

This course was awesome as an introduction into the world of an IT support professional. The modules were well presented and they had very useful advice for the students even beyond the technical details. This experience only leaves me hungrier for more and exploring a career in IT thanks to the talented team at Google. Wohoo!

This course is the one for everyone who is doubting their calling into The IT world. It will open your eyes to all the possibilities of IT. It's crafted with you at the heart of things. Each Module is beautiful and unique and there is absolutely nothing that wouldn't make you to fall in love with this great piece of Knowledge.

It was a good beginner course. I felt like I knew 70% of the course material, when going through it. It did provide some clarification and some cohesion to some of the different areas that I was not familiar with. I do like the short videos as well as the reoccurring quizzes.

I learned quite a bit, and definitely a good start.

This course has a smooth flow and materials are delivered in bite size. Easy to study and work thru the course at my own pace. For someone with nearly zero experience in tech support, I truly learnt a lot and gain new insights about the world of IT. I actually wished I took this up 3 years ago but well, better late than never.

I learned a lot in this course, especially in understanding the scientific basis of many things. Thank you Coursera for making this course available to me. Thank you Google for this great course. I enjoyed it and benefited a lot from it and look forward to participating in the next cycle of IT Support Specialist certification.

Very enjoyable and informative. I'm very grateful that Google is putting in such a huge effort to get people trained up in this field. It's evident that more IT specialists are needed around the world and it's fantastic that Google is answering that call by getting people trained up and breaking down barriers at the same time.

I am a mom but I also work everyday, is not easy for me to attend a person to person class, this course has help me with this but also is giving me so much knowledge in the IT support spectrum, I am glad I did it. I totally encourage any person to take it. It will help you to improve in your work or in everyday life routine..

Thankful to Google for creating such an innovative teaching course online. It benefits everyone especially during this pandemic period of time because many of us can get further study on the remote.

I would like to encourage everyone who is interested in IT and wanted pursue a higher level in IT field or even upgrading oneself.

When I have started this course I was very excited and now happy to learn new things especially the practical labs which motivate me to do more, I have acquired different skills and now using that knowledge in my practical life to enhance it to the next level. I would recommend this course to everyone to acquire these skills.

good intro course to all things IT. went into areas like customer service and job searching too. As someone who works with sick and angry customers on a daily basis I forget sometimes that other people have not been in those same situations and can use a good primer on what to expect. thank you Google and keep up the good work

One of the best course for development your own skills. Every lesson you learn something new. The task more harder at one lesson to next. I hope the google corporation continue this education expiriment in future and give new opportunities for all people who addicted IT technology. :)

Thanks for Course

Best wishes

Denis Vashchuk

I am not tech savvy and after a week thought i should quit. But THANKS A BUNCH NPower Canada for the concerned staff, encouraging administration and the Perfectly designed study material, videos and resources. My spirit towards learning has got a new life. I would recommend individuals to dive into NPower for a SMART career !

Never had any IT background other than using a computer and phone. I never knew the deep down information that makes everything run. Never knew how easy it was to actually build your own computer as long as you have compatible items with one another. If i can take this course sucessfully i think a lot of other people can too.

This course served to renew my interest and excitement into the world of IT. Even though I work with computers, I have not built one for years. This course has piqued my interest and love of IT more than I thought. It has made me realise how much I love to learn and help solve issues relating to anything and everything IT.

I really enjoyed this course. For me, it was a review of things I already knew, but I also learned a few new things. I really appreciated the Troubleshooting and Customer Service modules. It was nice to see that the things I already do are the appropriate things to do when giving IT Support and interacting with end users.

very helpful course, the instructors are great to demonstrate the technical knowledge in a more easily understanding ways. Labs also good to practice and perform, only one lab I encountered problems and lab issues but Qwiklabs has been responded very efficiently and solved the problems. I am very happy to complete the course!

I learned a lot in this course, although it was a little difficult, but I saw that it is part of five parts and I am very interested in delving into and learning from this course to the end because of its importance and the library benefit as a specialist in information technology as it offers an extraordinary level.

Thank you

This course has been an excellent way to set the foundation for learning about computers and how they're connected. It felt like we went at a good speed, and all the information was presented and explained in a manner where assumptions weren't made about prior knowledge. Looking forward to the next classes in the certificate.

The best course I've attended till now and looking forward to complete all the IT support courses as well.I am an Automobile engineering student and currently pursuing my final year in BTech. I've wanted to work for technology and this course provides me the confidence whether i'm suitable for the job role or not.

Thank You!!!

Really good start, and I for one LOVE the fact that you guys put corrections in the video as opposed to just reshooting or editing those mistakes out. Increases comfort level of the student by showing not everyone is perfect, and it also points out those errors and makes the student pay attention to that particular point more

Great course to get your feet with Technical Support Fundamentals. Honestly, the information here is enough for the average lay person. But I want to be more than a lay person. I want to have the knowledge to be a IT support specialist. This is what motivates me to complete the rest of the courses in this certificate program.

In this course, I benefited a lot from the basics in the field of technical support, from the beginning of what consists of computer parts, bits, bytes, networks, troubleshooting and fixing errors, an overview of the Linux system, how programs are installed and deleted in it, and more information in the world of technology .

A great review and introduction into the IT world. It was surprising how much of this I had learned over years of just messing with computers. It's great to truly have a foundation and understanding of how the IT/computer based world operates. I am excited to use this as a stepping stone to advance myself into the IT sector.

Just the thing needed to start one off in a positive direction. The IT course work is simple but effective knowledge that will boost your drive and love for thing IT. I highly recommend this and other courses like this to anyone looking to level up in this fast changing world. Don't think you can, know you will. --Coach