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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,335 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

HM

Dec 27, 2021

This course clarifies everything you need to clear your basics for Technical in IT. Even though I am already in IT Field but i come to know some new methods and techniques for troubleshooting process.

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1126 - 1150 of 10,000 Reviews for Technical Support Fundamentals

By Michael R

Mar 15, 2022

I think this course was very well put together with excellent instructors and real-life experiences adding a nice touch to the curriculum. I have learned a lot already, and I look forward to more instruction in the next chapters. I would highly recommend this course to anyone who is interested in computers and networking.

By Kingsley G

Mar 12, 2022

I'm so grateful and so excited that I get to complete an online course for the first time and getting an IT-related certification for the first time. I'm thrilled to keep up the pace to achieve more and explore the industry that I am passionate about. Thank you Google and Coursera for putting these together to benefit us.

By HELVE L

Mar 4, 2022

I really enjoyed the Hardware and the putting it all together part. I learned a lot about IT in this course. I cannot wait to prepare my A+ Certification and begin my new journey in the IT world. I am very interested in becoming a developer and Cyber Security. I strongly believe this certificate will help me a great deal.

By JAMAL M S

Oct 3, 2021

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class. very clear that more internet research may be necessary for some assignments To be honest, there is nothing that I disliked about the course. I will definitely be taking another course thank you

By James K

Oct 19, 2020

This course was an excellent introduction to the world of IT and what to expect in this field. The course is laid out well and the subjects are approachable for all levels, whether that's as a complete beginner or someone who needs a refresher on IT topics.

I look forward to continuing my learning with Google's IT course.

By Muhammad S B A

Sep 24, 2020

The technical Support Fundamentals provided by Google is definitely a good initiative to help those (including me) without a formal Degree education to further their study. I learn a lot from the entire course and i hope whoever sign up for this course, don't give up and keep pushing yourself forward to pursue your dream!

By Angela W

Jul 6, 2020

I recommend taking this course to get the basic knowledge that you will need on your journey to becoming an IT professional. The information is explained very well and reinforced with test quizzes and virtual training. If you take good notes and study you will be well on your way and you can also refer back to the videos.

By เกษฉราภรณ์ โ (

Mar 14, 2024

ก้าวแรกแห่งการเติบโต การเปลี่ยนการกระบวนการขับเคลื่อน. เปรียบดั่ง อาณาจักร คือศูนย์กลาง ทำงานกลไกด้วยจักร เปรียบดังรถ ให้พลังเด้นน้ำมันความร้อนเชื้อเพลิงและพลังานแรงม้า พลังงานไฟฟ้า แบตเตอรรี่ นำพาล้อหมุนขับเคลื่อน เดินหน้า แบบรถพลังงานไฟฟ้าในตอนนี้ ก้าวทันตามเทคโนโลยีและนวัตกรรมยุคสมัยนำพารถไปทิศทางและเป้าหมายถึงเส้นชัย

By Rocklyn K

Sep 18, 2021

This program is well structured and makes learning easy. I find the information provided in the course helpful because it challenges you to think critically and apply knowledge based on information learned. This is a great foundation for people trying to get into Information Technology from a different career background.

By vince t

Mar 7, 2021

This was a nice introduction into the world of IT support, although this was more of a refresher for the topics I learned in my computer science classes in high school. This course definitely reignited that passion that I once had in high school for technology and I can't wait to pursue further training in this industry.

By Shah M A

Dec 21, 2020

I am really happy that I attend this course and gather useful knowledge about Computer hardware, networking, software etc. I really like this course as well as the instructors where they are trying to show us the real scenario about the real problem and tp solve this problem or what are the other solution we can take it.

By Nicolas R

Oct 22, 2020

I really enjoyed the history, tech jargon, virtual machines, and people's experiences in the technology industry. One recommendation I would suggest is that the course quizzes have more critical thinking and matching questions. This would challenge interested users and reinforce learning of the course content. Thank you!

By Alaa E s

May 23, 2020

It was a fun course filled with useful information. I got to know the principles of networks and the principles of customer service. It was great. Also, preparing for the interviews was really helpful.

Also there was the hardware section, how to assemble the computer, and of course the Windows and Linux operating systems

By Ya B

May 12, 2020

Great course and would highly recommend it to not just people interested in a career in IT but also those who might work with computers and want to become more familiar with the inner workings of a computer. The quizzes are not too difficult and the videos are clear and concise, plus the applications are quite practical.

By Deleted A

Feb 24, 2018

The way the class was taught and with the virtual labs, it has helped me understand the world of IT Support. I do not have experience and only elementary knowledge of IT, but even though its just an intro course, I really feel motivated by it and have picked up new skills with this class. I look forward to the next one.

By carl m r

Jan 15, 2023

this is quite good, especially learning the basic fundamentals of IT. for people who have already worked in the IT Industry this is a good review/ refresher. I've learned a lot, especially on interacting with the user/customer since not that very good at talking this gave me motivation to improve on what my weakness .

By Keshab D P

Sep 18, 2021

It was amazing studying this course, the instructors, the planned lessons with assessment and evaluation it was all a beautiful gift. Now i feel confident and energetic to work and seek task related to IT. I would express my sincere gratitude to the entire team Google and Course for providing this wonderful opportunity.

By Souvik G

Jul 20, 2020

This is the type of course I had been waiting for so long. I thank Google for bringing such a nice course to the new technology learners/aspires like us and giving some support to come in the IT industry. IT has really a broad range to work with, and this course definitely gave me the right pace to move forword with it.

By William J M

May 22, 2019

This was a fantastic course. I loved the instructors, the addition of reading materials, and the interactivity available with the quizzes and tests. The course was simple and easy to maneuver. It was great to see how much time the next lesson would take, and everything was organized and made for an enjoyable experience.

By Tolu “ B

Feb 21, 2018

At first I thought registering for this track was a mistake, since I have already been 3 years in a I.T. services and equipment support role, nonetheless went on from lecture to lecture. I found it quite a refresher, and I also learned new skills and concepts. My favourite is the Costumer Service course. I LOVED it. :-)

By Heather S

Apr 9, 2022

This course is very informative. It has the basics and more technical lessons allowing a person more experienced technically to review those basics and having enhanced understanding of them as well as a wonderful way someone starting from the beginning to gain the understanding needed for Technical Support Fundamentals

By Juan M C R

Feb 28, 2021

CURSO GENIAL, CON EXCELENTES PERSONAS QUE EXPLICAN LO QUE PARECE DIFICIL DE MANERA FACIL Y ENTRETENIDA, COMBINANDO INFORMACION PROFESIONAL, CON DATOS EDUCATIVOS Y CUESTIONES HUMANAS. TODOS LOS EMPLEADOS INVOLUCRADOS SON EXCELENTES COMUNICADORES. RECOMIENDO EL CURSO, SE HACE RAPIDO, SE APRENDE MUCHO, Y SE ENTIENDE TODO.

By Kakanyero S

Jun 15, 2020

Great course, i have really learnt alot and wish to continue to learn more. i have a deep passion for IT and i believe this specialisation will grant me the skills to pursure a career in IT support. And help those around me to develop their bussiness with advanced IT infrastructure as well as in thier day to day lives.

By Toussaint W M

Mar 1, 2020

This is the very first course of the program but it already gave me so much confidence for the future and more excitement. The instructors were very knowledgeable and their way of teaching made most complex subjects such as the architecture of a computer easy to understand. The four layers were so well covered. Thanks.

By Ganesh B P

Jan 29, 2020

If you will take this class, my advice to you is plan ahead, organize your time, and stick to your schedule. ... I have taken at this class so far is the most valuable. ... share our work with other students, thereby creating an environment to learn ... As I reflect on my experience a few important points come to mind.