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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,369 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

ES

Jun 2, 2020

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

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1251 - 1275 of 10,000 Reviews for Technical Support Fundamentals

By Tyler M

May 20, 2022

Great "101" for IT, computer hardware, software, internet & world wide web fundamentals!

Got to also "build" a computer with the instructor by watching him assemble the components and then completed a quiz, using drag-and-drop interface, to assemble the components myself.

Worth the time and effort and money.

By Gary H

Nov 10, 2021

Very warm educators, well explained concepts, good supplemental knowledge provided. Thought provoking content, quizzes aren't too difficult but you still have to pay attention to the content. Promotes open book examination so it's completely fine to stop and look up information when needed. Onto the next!

By Ryan A

Oct 14, 2021

Brilliant course with great pacing. Some of the advice regarding CV's is aimed at the US, and some of the problems aren't very relatable outside of the US either. One example there is the documentation of a peanut butter and jelly sandwich. In the UK, we don't have those.

Otherwise, a very enjoyable course.

By Scarlettlulu

Aug 1, 2020

It's so inspiring to learn the google technical support fundamentals lecture on Coursera.org. During this pandemic period, I really wanna learn something to enrich my knowledge on the I.T industry. I really think that it's worth to spend the time on this lecture no matter what you want to do in the future.

By Niall H

Jun 27, 2020

This served as a very good overall introduction to computers and information technology. I really enjoyed the ability to use virtual labs to get some practice in particular areas. I also think that the customer support lessons were very valuable in contextualizing some real world scenarios in IT support.

By Braden E

Jun 6, 2018

This course grabs the essentials and gives a solid foundation to work with. I'm not going to lie to you, learning IT depending on where you go can be boring. This beginner course gives you just the right amount of hands on to peak your interest to further your learning. Give it a shot, you won't regret it.

By Benjamin M

May 30, 2018

I really enjoyed this course. This course was clear and concise, and I was able to finish this certificate within a month. I found it fairly easy, and really enjoyed being able to retake quizzes so I could better understand the material. I just hope that it will prepare me for an entry-level job somewhere.

By William C

Nov 9, 2023

The course was great for someone like me who is just getting started in IT, I've been in banking and finance for a long time and I am looking to change careers so i thought about computers but didn't know where to start. I found Google IT tech support and it's helping me to get one step closer to my goal.

By Rehan A

Dec 6, 2022

AlhamdolilAh successfully completed the first module of the #googleitsupport Course with the collaboration of #coursera. Highly Thankful to #growwithgoogle for providing me with such a great opportunity to seek out the best of myself. It was an amazing experience to learn through a Google-oriented course.

By Wilhelm B

Sep 6, 2022

I really enjoyed this course, at times it got a little boring but that's not because of the information but due to my previous IT experience and already knowing some of the material ahead of time. Overall I give it 5 stars and definitely recommend it to anyone new to the field or even needing a refresher!

By Anthony P

Aug 19, 2022

Great course to understand the fundamentals. I thought I was going to pass it 100% without having to watch most of the videos. Lucky me I watched the video's and it was still tuff completing quizzes at the end. A lot to learn about even if you are moderate at a computer user. Great course would recommend.

By Thomas T

Aug 9, 2022

This was amazing. This course gave me the foundation of confidence to jump careers and now i work at an MSP!!! I wish i could thank all the people at google that made this course. None of them will ever know truly how much this experience means to me. thank you, to everyone involved in making this course.

By Darin J

Jan 13, 2022

This course demonstrated to me areas I needed refining in my use of terminology and understanding of definitions, although I have been in IT Support for 12 years, this course helped smooth out the rough edges in my knowledge. I truly have enjoyed this course and I am looking to pursuing further training.

By Jennifer C

Aug 28, 2021

A great course, wonderful presenters and terrific content. I took this course as part of the Google Professional IT Support Certificate course, it gives you a thorough understanding of the fundamentals of IT support. Wouldn't hesitate to recommend this course to anyone thinking of moving into the field.

By Karthik B

Jun 9, 2021

The contents were very well structured. Provides a very good introduction to the IT field. Learnt new information about each of the topics - Hardware, Software, OS, Networking & Troubleshooting with relevant examples. Also, a good few tips on how to prepare for an interview at the end was very beneficial.

By Nzingha T

Feb 3, 2021

I enjoyed being able to work at my own pace. When it comes to the layout of the course, and how the instructors explained the material it was great and easy to follow along. Plus the little pop-up quiz in the videos was helpful and allowed me to test my ability to understand the material before moving on.

By Deleted A

Oct 20, 2020

I'm completely new to IT, and never thought I would be able to learn this content. I have been cruising through everything with at least a 90% on everything. I love being able to learn from my mistakes on questions, and seeing why I received the wrong answer and being able to try again for a better grade.

By Steven K

Sep 11, 2020

Thank you for providing such a wonderful and informative course! For someone with a basic knowledge of computers and how they work, I learned a lot and am interested in moving further due to the approach that this course took in teaching me about how to use my love of technology for something worthwhile!

By HEMANT S

Jun 9, 2020

It was an amazing experience, this is what i can say learning from the best feels like ,best teaching faculty i ever had.

The course is designed so perfectly and accurately for students or for each individuals , its just perfect.

I like to thank you all of you and coursera for bringing this opportunity.

By Reena S

Apr 22, 2020

Great introduction into the world of IT technical support. Information presented in a non-threatening manner. Very learning focused. You feel like they want you to learn the information and truly understand. Clear and concise information. Looking forward to learning more and continuing through the course.

By Abdoul C

Apr 17, 2020

I will definitely recommend this course to ANYONE interested in starting a career in IT Support. Simply put, it is the best compiled course for starters I have ever encountered and I am saying this as someone who has been looking up so many IT Support startup courses. Kudos! to you Google. I am impressed.

By Darian B

Apr 12, 2020

The course was very enjoyable and easy to follow. The instructors made each lesson interesting, splashing in examples and situations that made the content more realistic and understandable. I would absolutely recommend this course to someone else interested in the field, and look forward to continuing on.

By Christopher M

Jul 22, 2019

This course provided a really solid foundation on computing basics. In fact, it was a good enough foundation that after taking it, I was able to get a job in IT (starting with very little background knowledge). I'm excited about my new career and especially excited about what I'll learn in future courses.

By Rob K

Jul 19, 2019

Excellent delivery of the course material. Whoever makes the course material should investigate the facts of certain material but glad to see it was corrected in text. I know this isn't the instructor's fault but if you're going to make top quality courses, make sure the information is solid. Thanks.

By Joshua G

Dec 7, 2018

I loved how in depth and easy the modules were throughout this course. I can't wait to continue my path in IT Support and continue to learn all the exciting things that the IT world has to offer. This has been one of the easiest courses I've done while making me feel like I'm learning something important.