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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,369 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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1426 - 1450 of 10,000 Reviews for Technical Support Fundamentals

By Yuri T G d R B

Apr 23, 2021

It was a interesting experience follow IT Fundamentals steps to learn more about Support and Technology world, since first week of course progress I feel the google worry with the information shared from your team of Professionals and care about learnings and subject addressed. I recommend

By Irma C

Feb 17, 2021

I absolutely LOVED this course. I feel like I got a wide range of information on many different parts of IT. I don't have a degree in Computer Science or Software Engineering yet, but this course was easy to follow along and kept my attention all the way through. I definitely recommend!

By Naima H M

Dec 6, 2020

I finished this course with in one week and I was so happy and grateful for this opportunity. Each instructors, videos, labs, supplemental reading help me understand this courses letter better. I enjoy the pop up error correction notes helped me better understand and reinforce the videos.

By Ashok T

Sep 29, 2020

One of the best introductory course for IT systems and fundamental knowledge of its architecture which is missed by non-CS degree holder even in post-graduate degree programs. Certainly it provided a robust background in IT support for self, organization and a candidacy for fulfilling job.

By Pedro P N

Jul 10, 2020

I was inpressed about all the stuff I review in this course, but also I was inpressed about the Quicklabs. It was interesting that in this course we used real servers in the cloud. Now, I want to keep learning about it, I want to increase my knowledge in tech, specially in troubleshooting.

By Chris M

Nov 24, 2019

A great overview and introduction to the world of IT. It is broken down into easy to digest sections and the language is general enough for a beginner to understand while still being informative. Good balance between the technical aspects of computing and the human element of Tech Support.

By Kazema

Aug 24, 2022

At this price,the amount of knowledge Google is providing is Amazing. The course has extremely valuable knowledge,explained very nicely by the guides. The course is designed in a such a pattern that anyone with no prior technical knowledge can undertand the content. Great Quality Content!

By Chacond804

Jan 25, 2021

This was an incredible course to be apart of and thank you to all the people in these videos that help me to better understand what IT is and what I can do with these skills I've gained, the Course was detailed, organized smoothly, and was very professional. Thank you Google and Coursera!

By BEE S

Sep 25, 2020

I learned

The history of computer.

The component of computer.

Networking, IoT.

How to use Linux through Ubuntu-how to use window.

How to use code like sudo apt-get install/remove to install and uninstall a software in Linux.

How to be a great customer service.

How to prepare technical interview.

By Marie S

Sep 2, 2019

This course is perfect for anyone just starting in the field of IT Tech Support. It's backed by Google and I couldn't be happier with the Coursera platform. I enjoyed the material, the quizzes and actually found I was immediately able to apply some of these principles to my everyday life.

By Kat M

Apr 24, 2019

While I knew most this information it was a great re-introduction to it all, and was packaged in a great, accessible and interesting format with lots of great examples and videos and things to play with. I'm very much looking forward to the next course in the certificate training program!

By E C

Oct 28, 2024

I had previous experience with tech but thought the learning was great and I definitely was able to learn new ideas and the labs were helpful. My only complaint was the video sound was not synced. I was using Bluetooth earbuds and there was a significant delay that kept distracting me.

By Mike G

Oct 9, 2021

Great overview of IT Support Fundamentals delivered in bite size pieces and easy to follow instructions. Also the QwikLabs and virtual machine were useful, hands-on tools in realistic simulations; getting them done enhanced my confidence that I could perform IT support in a real company.

By Deleted A

Jan 10, 2021

This was a great course that outlined the fundamentals of Technical support and I appreciated the aspects of course. I learned about many aspects of the computer, software, hardware etc. I would highly recommend this course if you are thinking about Technical support or a career in IT.

By Laís J A d L

Oct 22, 2020

For an initial course I found it objective, if you read all the proposed documentation will help you, as a student we cannot be content with just what is presented to us, go there and search, get out of your comfort zone, don't underestimate, this is just 1 part of a series of 5 courses.

By Clement A

Sep 15, 2020

This course provides learners with technical fundamentals of the computer system along with Binary Code, Customer Support, Linux Troubleshooting, networking, to mention just a few. It is a highly recommended course for anyone interested in venturing into the Information Technology field.

By Jayson C

Nov 20, 2019

Great starting class, a lot of it was review for me, though there was even more l learn through this class that I did not know, but was very happy to learn. Especially the networking part of the class and the remote into another computer was also where I learned a lot too. Great class!

By Cecelia R M

Nov 29, 2018

I love this course! Even though I was already fairly familiar, on a personal basis, with the world of IT, this course was excellent at refreshing what I already knew in a way that wasn't boring and teaching me things that I didn't know. It is definitely worth the time, effort, and price!

By Naser S

Oct 25, 2022

It was really good and encouraging for me, I have learnt a lot from this course relevant to IT field even except that now I know that I can have a good job and good carrer without having 4-year degree from university, I really appreciate and thank you so much for all you have done.....

By Ashu S

Sep 3, 2022

It is a good course for complete beginners. it's easy and flexible to learn and gives a good understanding of the basic concept of computer IT support Fundamentals. you can understand how the internet works how computer interacts with each other and much more aspect of computer history.

By Heemragie M

Nov 2, 2021

I have learned a lot from this course. I really appreciate how each instructor makes concepts really easy to understand.This course has encouraged me to continue learning about IT.I am so thankful that I have completed this course even though I encountered alot of hiccups along the way.

By Abel W L C

May 15, 2021

this course is good for begginers but even for expert developers like me haha. i think in life and job of diferent developer is so import to learn diferent knowledge about technologies, the world and technology always chance everyday, for this reason is recomended don´t stop to learning

By Gabriela P

Feb 22, 2021

This course summarizes the basics in a very digestible way. I would very much recommend this course to someone who wants to get to know IT and get started. Also recommended if you know the concepts superficially and want to do a review before getting to the more technical stuff. Thanks!

By Aina O

Jan 12, 2021

This is the best Technical Support course I have ever taken, so straightforward and easy to understand. I really enjoy how everything was explained using the most basic example and a clearer understanding for the student. The instructors were really amazing with good practical examples.

By Thomas L

Mar 4, 2020

Fantastic course! It would be helpful to other students if someone would review the scripts for errors. The translation isn't always very good and is sometimes confusing. Other than that the course was very well built. Great job from someone who has taken college online courses as well.