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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,369 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Mar 3, 2020

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

DH

Nov 13, 2019

I loved how useful all of the information in this course was. I love how much the instructors really seemed to be so in love with their careers. Its the most fun I've had learning in a very long time.

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1476 - 1500 of 10,000 Reviews for Technical Support Fundamentals

By Chi-Minh J

Mar 12, 2020

It was good to hear from professionals that work for Google and to learn from them what makes up Computer Science. I conquered my doubt of understanding binary.. I liked that I could pause the video and go thru and take notes. The labs are understandable once you get a feel for them.

By Macias L K

Sep 11, 2019

I really enjoyed taking this course! Learned new things that i have never seen or learned before. I really loved the hands on experience, the videos, the quizzes, the note taking and the reading itself. The audio videos helped a lot, it made me feel like if i was physically in class.

By Justin M

Mar 5, 2018

The course provides a solid backbone of information needed to learn about the beginnings of an IT career - touching on the OS, basic network information, building a PC from scratch, and the customer service 'soft skills' needed to work with the public, it's a good fundamentals intro.

By shahzad s

Jul 20, 2023

It was really an amazing journey, the topics were very precise and to the point. Each instructor knew his/her field very well and their teaching technique was excellent even if you're not an English speaker you can easily understand thanks to the subs. So Yeah overall it was amazing

By Alaa J

Mar 14, 2023

I'm very happy with the course I've just completed. it provided me with a lot of useful information although I've been working in the IT Sector since long time but it still we keep learn new things.

Thank you, Coursera for this amazing course, I'm looking forward to my next course.

By Mohammed S

Sep 10, 2022

i tried to go to some labs , but i coudnt , they gave me user name and password but they are not working , please i need soulution for this problem i finished every thing required me but i couldnt submit the lab assiment , i am almost done , please please i need help , thank you .

By YEISON D V M

Mar 31, 2022

Lo recomiendo a todos los que quieran empezar en el mundo de las TI y que tengan pocas bases en el area. Los instructores son claros y profesionales; las consignas no son excesivamente pesadas para empezar; y se encargan de cubrir todo lo fundamental pare iniciarse en la disciplina.

By Esteban G

Mar 25, 2022

The course allowed me to get a basic understanding of the IT field and the variety of options for IT support. This class was my first time working with Linux, and I was excited to do the VM exercises. I would recommend this class to everyone looking to learn more about the iT field.

By Matheus S

Apr 26, 2021

Que curso maravilhoso, não apenas o conteúdo mas também os professores. A oportunidade de conhecer um pouco da história de cada um deles me faz querer aprender mais e um dia fazer algo que amo assim como eles aparentam fazer. Encerro ele ainda mais motivado e animado para continuar!

By dBull A

Mar 1, 2021

The course was surprisingly well done. I felt engaged and interested throughout the entire training. I am so interested in moving forward with my goals after finishing this course. I would recommend this to anyone on the fence and wanted to know if they could do this as a career.

By Adam L

Jan 10, 2021

If you are wanting to make a future, make a better step in life, this course is the way to go, even if you can't figure out how a computer operates, this course teaches you from the ground up, and even if you are a veteran of the IT world, this course serves as an amazing refresher!

By Santhosh R

Oct 10, 2020

I found this course to be very useful in understanding the basics and giving an overview of what is to come. I became more curious as the weeks progressed and started doing my research and reading. I can go into a technical forum now and understand what everyone is trying to convey.

By GANGWAR B V

Jun 7, 2020

I really love this course. it motivated me somehow to achieve the goals that I have set for me earlier but attend them. but now I am confident that it will achieve them. thanks, google and Coursera.

I know its not proper review that you need but it's me I thought to share what I feel

By JELANI S

Aug 23, 2018

Awesome content, easy to follow for a non tech individual like myself.

Phenomenal the way the video and lecturer stayed in sync.

Am always interested in learning and mastering new things.

Technology is here to stay and the advancement of humankind is dependent on the mastering of same.

By alvaro a

Jul 20, 2023

es lo que hecho toda mi vida desde niño reparando todo lo tecnologico en toda la vida lo he hecho en paralelo a mi carrera, ahora quiero emprender un rumbo en la tecnologia me dedicare a esto si encuentro trabajo en esto primero y mil gracias por la oportunidad¡¡ gracias google¡¡

By Ogbonna N J

Feb 13, 2023

Good day, it has been a wonderful opportunity i have learned a lot and creating loads of awareness already two persons are willing to take this course and i will gladly put them through thank you to all the best tutors i have had at this course i really appreciate and love you all.

By Austin B

Jan 12, 2023

Very fun course to re learn and start from scratch to get to know everything about IT, building a PC, setting up a network, learning about operating systems, basic computer functions, beginner coding, using Virtual Machines, working with customers, and preparing you for interviews.

By Demetria G

Jun 15, 2021

The program is very informative. It’s easy to follow. The quizzes helped a lot. I like the fact that you can look at videos, over and over again, if you didn’t pass that lab or test. It was very rewarding reaching the end of a week and passing that overall test. You did a good job!

By Conrad S

Aug 12, 2020

I thought that the course was excellent, informative, well-paced, and updates with the latest information were very helpful. I am a seasoned IT professional but picked up a number of interesting items especially in the hardware, networking, and customer service sections. Great job!

By Deleted A

Apr 13, 2020

The course is a great eye opener for someone who knows nothing about IT and a wonderful refresher course for someone who think they do. I recommend it to every computer user. Whether or not you go on to an IT support role, the course is both edifying and profitable. Kudos Google.

By Débora B

Jul 6, 2022

This first course was so inspiring. Everything is so new for me, but this course is making it a lot easier to understand and like it. Of course, there is so much information that it is impossible for me to catch up with everything, but it's good to have an idea. Let's keep going!

By Williams C

May 29, 2022

It is a very well-crafted course. Students get to work with real examples, and it makes it such an amazing course because that is the way to learn and understand the basic concepts. Also, it is very resourceful, and it offers a lot of documentation to very interesting information.

By justina c

Apr 12, 2022

I really had a great time persuing this course. I have learned alot through listening to the videos, studying the notes, practictising the various quiz questions and through the assignments that this course gave. I hope to continue learning about Information Technology.

Thank you.

By Anupam K U

Dec 5, 2021

This course has been by far the best course I have studied in Coursera. Thanks to the Google course team for their praiseworthy effort that they have made in designing and delivering such a wonderful course online and enabling us to master the materials at the comfort of our home.

By Khizar H

Jul 23, 2021

I am really impressed from the Coursera that provide us some quality Education highly recomended to everyone you will be satisfied and also learn from highly Professional teachers. I done my Tachnical support fundamental from this platform and want to learn more.

Thanks To Coursera