This is an amazing course! The labs are super helpful to learn how to connect to others computers, troubleshoot it and write proper documentation. Also they'll show you how to work with customers and how to handle different situations you may encounter when dealing with customers.

This course was phenomenal! The format worked perfectly for my learning style. I am excited about the fact that I know that I am going to learn more than I ever dreamed of in this certificate program, and I can't wait to start the next course. Thank you for a wonderful experience!

This course, I felt, was very good at laying out all the basic concepts of computers, how they work, and fundamentals of being an IT specialist. I enjoyed the content and felt that it was clear and concise. I learned a lot and hope to continue learning as much in the next courses.

I learned a lot from this course, and it even helped me to better understand things that I already knew about. This course had smooth and easy to follow instructions that I was able to apply to possible scenarios. Thank you, I look forward to learning more from the next 5 courses.

Great way to start diving into the field of IT Support! Great content and I really enjoy that I get to learn about something I'm interested in with the detail of support and flexible time allowed to complete the course. Way to go Google and Coursera! Ready for the next chapter!

This was a really great course. Most of it was a refresher for me as I have many years in IT, but no certifications. After leaving IT for a few years to work in Point of Sale (POS), I feel now is an opportune time to re-enter the IT field and pursue obtaining some certifications.

I don't come from an IT background but after this course, it really lays out the fundamentals of the IT field. I would recommend to anyone that wants to start in IT with no background. Its a good refershers, possibly, for those that have a little bit of experience in it as well.

Content is amazing and all the faculty who taught were great and thier way of explanation was just awesome and the best part of this course was that it had small videos to explain every single concept not long videos with boring teachers and sciprt. Gained good knolwdge about IT.

Excelente curso en lo personal aprendí muchísimo, altísimo nivel de profesionalismo y entrega departe de los instructores y muy bien organizado todo muy intuitivo. hicieron que mi tiempo invertido realmente valiera la pena. gracias Coursera, Google y instructores. muy satisfecho.

I highly recomment this course whether you are a casual learner of the subject or someone who wants to build a career in IT. The instructors speaks clearly and the teaching approach is really easy to understand. This course definitely helped me reignite my passion for technology.

This course was wonderfully put together. The content was easily presented. The presenters were personal and the information was kept informative and concise. I never felt bored with what was being presented either. This was excellent and I can't wait to explore the next courses!

I found great how the lessons were relatively small, bite-sized videos, but still with all the relevant content, and even tips from experts on the field. I feel that kept me engaged and wanting to go for one more videos and eventually complete a whole section's or week's content.

Um curso de qualidade que possuí ótimos instrutores! Ensinam tudo de forma detalhada e qualquer pessoa pode aprender, tenha ela algum conhecimento prévio na área ou não. Tudo é explicado da melhor forma possível ! Já estou usando todo conhecimento que adquiri através deste curso.

Excellent intro to IT class. The course was very well presented and flowed naturally for someone with a novice understanding of IT. Being able to build a computer and perform simple coding exercises was awesome. And so was everything else I learned. This course builds confidence.

IT-Ready Technical Support students learn skills such as building a computer from parts, installing software, troubleshooting problems and setting up and managing networks. You'll also learn softer professional skills such as communication, customer service and job interviewing

I started this course with very little knowledge of Information Technology as a career field. I feel that completing this course has given me a solid foundation regarding what the field is about, as well as providing me with the fundamental knowledge to get my education started.

I realized how important Technical Support is all about. We live in an IT world now, so we must keep up with some basic IT knowledge. And i believed there are still lot more to come. So i we must physically and mentally prepare for all these IT generation coming our way of life.

By the end of this course you will understand the foundation of a IT SPECIALIST. You will have more knowledge or learn something you though u would never understand, like the OP systems of your machine , networking , software and you will have a greater in site of the IT field.

This is my first time doing a Coursera Online Course and I thouroughly enjoyed it! I've had about 15 years of experience but I'm so glad I can now also have certification for my knowledge. I'm looking forward to earning more certification in the future to help elevate my career!

Extremely helpful course if you want to learn the basics of IT and how computers work to interact with each other. If you are looking to jump into the IT field, I highly recommend this course to use a start and from there you can find out what field of IT you may want to pursue.

It works for people who have knowledge on the IT field because this course is very updated, you can review all that you learned with this course. It also works for people who don't have an idea of what IT is. If you want to dive into the tech field, you need to take this course!

I feel like this course really taught me some great fundamentals. A lot of times, you see courses like this, but they're very bare bones, and leave a lot of information untouched. I don't see this course this way. I'm really looking forward to the next modules in the course.

This course changed my mind about what I thought was possible. As I progressed in this course I realized how closely related my current job is to this one the biggest difference being that sales are not a part of it. I cannot wait to apply this knowledge and start my job search.

I really recommend this course who think that they know about everything about tech fundamentals(as me :)) but believe me, there are a lot of things that you don't know, but no need to worry because this awesome course will explain everything that u need to know. Thanks, Google!

Even if you know some of the topics beforehand, this course is a great refresher for those pursuing IT, and an even better starting point for people who have only begun to interact with computers. Its both easy to learn, flexible around your work schedule, and quick to complete.