I started this course a bit scared because, all I had at the beginning was rudimentary and sparse knowledge of IT; but i am more confident now about my IT knowledge and I am looking forward to taking more courses. Coursera lectures are fun, and easy to follow!...

Really great course - to the point, easy to understand, and keeps your attention. I've tried other courses similar to this and struggled with how dense they can be, but this one wasn't like that at all and really keeps your attention. Looking forward to learning more!

This is an excellent course on Tech support fundamentals. Whether you are a complete noob or a seasoned vet, this course will take you through all the basics. I'm very happy I took this course! Thank you, Google for providing a great practical learning resource. Br, J

Great learning experience about the basics of IT Support, the instructors are very well spoken and the videos are broken up in nice sessions offering a slight reward as you check your way through the course and are great to rewatch in preparation for quizzes and tests

i am so happy i finished this course, i learned so many great things, like learning the history of computers, how to put together computer parts, all about operating systems, how the web, internet and the network works, and what im gonna be learning in the future. :D

I enjoyed this class. This is what I wanted to know, which was the basics of it. I had already knew of computers but only what I learned from myself and the daily things that I do. This course provided so much information and it was all around interesting each time.

I have been a professional in the medical field for 30+ years, and have not had to "learn" something entirely new for a long time. Your process of teaching is very impressive and effective, and has instilled confidence for earning even more certificates. Thank you.

The course served as a good introduction to the work involved in IT and has bolstered my interest in learning and working in this field. The lecture videos were concise and easy to understand, assignments were easy to complete, and the labs were fun to interact with.

Fantastic course, all the staff they do a great job with all the explanation and examples. I could feel so happy all the learning time and very excited waiting for each next modules. Each lesson has a unique knowledge that all student needs to go trough. Outstanding!

Course is a very good introductory program that breaks down the ins and outs of the overall study plan. Would recommend to anyone who even just wants the knowledge for a better understanding on computers and how they operate. Will be recommending to personal friends.

This was hard but I did it! I am so proud and happy I completed this class. I have been laid off from work, depressed, and stressed, but I still have hope and my will. Thank you so much for this chance to educate and give me hope for something wonderful in my future.

Thanks for the completion of Technical Support Fundamentals, Came across this Coursera while i was browsing, No hesitation to me to take the coursera, Thanks for the opportunity to refresh me early skills, happy to see myself. I will continue next one. I like Google.

I‘m really happy that I choose this course, great to start, the material and tools inside the course easy to follow on, and I need to do my own research and reading to continue support my Knowledge, this course cover all the fundamental process to start in IT career.

i really like the course, very easy to keep learning whenever & wherever you are, you can keep learning, the only problems i found that even the ordinary quiz & assignments & surveys you can not using all Mobil devices, i hope if they support that it will be helpful.

I would like to recommend this course to those who want to start understanding and sink into a specific category of IT world, the course will integrate the scattered imagination of IT and lead you to find in which part you are interested to go deeper and being a pro.

I really appreciated the Google and Courses which they offered me the best skillful course that open my sight and guide to my career path. Thanks again. second this courses has fundamentally of IT Support which given full information about basic aspects of computer.

This was a good course. Only one minor mix up. The section you were required to complete one of 2, I understood you only had to choose one or the other to complete. Not that you could do them both, but only had to pass one. Other then that, it was a good course.

This is a really great course for beginners. Speaking as someone who has upgraded a few computer parts in the past but not much more, this course opened my eyes not only to how much there is to learn about computers but also to how interesting it will be to learn it.

Definitely a good place to start to learn the fundamentals. I view this course as an introduction to all that an IT Support Tech should know about, not necessarily know. Suggested to me by a coworker in a position I would like to apply for. Next up is the CompTIA A+

This is great place to start, even if you think you know a little bit about computers. I was able to start with the basics and learn some things I never knew before and even refresh my mind on things I used to know but didn't keep fresh in my mind since high school.

this course thoroughly is very well prepared course for any body even with those who don't have it related knowledge .It is very easy to understand and very clear even the quiz are fun to attempt and even during quiz you learn a lot thank you google for this course

Hello,

my name is Sean C Warden and I would have to say after completing this first part, it makes me more hungry to want more knowledge and learn as much as possible. If you have not taking this course please do your self a favor and do it and apply yourself.

I learned so many basic concepts about the IT industry and how computers really work int this program. Now instead of wonder what "the Magic" is that runs these machines i know theres no magic and its really much simplier than i believed before starting this course.

This course was amazing! It really opened my eyes to a whole bunch of different fields within IT. It gave me some ideas of what areas I'm more interested in and also the confidence that this is something I am capable of learning more about and pursuing as my career.

I am very pleased so far with what this course had to offer. I believe it covered a wide range of topics, at their entry level of information. Furthermore, I can't wait to see what the next 4 courses offer in detail on the topics we touched on in the first course.