Very well done.

Greaat course!!

muchas gracias

loooved it.

Great so far

Exceptional

EXECELLENT

Very good

superb

great

good

good

cool

.

The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.

I was able to understand the process of it support. And I could learn how to deal with users. Above all, it was an opportunity to think about the process of solving problems and how to overcome them.

This is an awesome basic introductory course. It definitely helps you figure out if you're really interested in IT or in what area you want to excel in.

Although course covers fundamentals, a little bit more technical content would be helpful. Over tutors were good & well demostrated the content

Great for starting out.

good!!

It's a very decent course, with information to help fill in any gaps. But the risk of getting discouraged is also high (in terms of moving from online learning to hunting job prospects) because the way the course tests your knowledge isn't challenging enough.

After finishing the course, I didn't so much as feel relief as I felt like "this feels a little too easy to be true". Some of is out of Google or Coursera's control. But what is within their control is to re-think and look at improving the learning format: It's big numbers of users/students like me, signing on for a free trial, breezing through multiple choice questions and pop-up prompts that make sure we were paying attention to the video/text and little more than that (there's Qwiklabs too, a remote way to put what you've learned into practice, but the practical tasks are easy and un-engaging).

I'd suggest completing this course but never taking your eye off the prize, which is not just to get sunk deeper into Coursera learning but to keep preparing yourself for the CompTia "trifecta" of exam certificates to get into entry-level IT work. A few web searches of the CompTia exams can lead to some focused, and more in-depth, practical resources out there that will build on and complement this course.

This course was presented well and designed appropriately, but I felt like the content was too rudimentary; there was a discussion about how the internet changed personal interchange, topics like that were unnecessary time wasters.

I worked as a tech support specialist for a few years and the topics presented are things that I learned before ever working in technical support professionally.

I learned some things from this course, but on the whole it was not in depth at all. Granted 90% of technical support is: "have you tried turning it off and turning it back on?" But still for people interested in this course it should've offered knowledge that would be beneficial to coursework or employment, which it establishes value in neither.

I was expecting to learn how to configure a remote VPN or designing a website with HTML/CSS or some coding fundamentals, but there was nothing like that. It kept teasing with "that will be covered in a later lesson", but then it never was covered.

This course may be best targeted to retired adults who just got a computer for the first time, or perhaps middle school kids, but is inadequate for working-age adults or students interested in computer science.

The good: The troubleshooting theory was solid, and the customer service guidance was good. Well produced, and easy to navigate.

The bad: Light on many technical details. Yes, its cheaper than the A+, but you're getting what you're paying for. I wouldn't trust the technical knowledge of someone with *just* this course under their belt. I'm not sure this is meant to be a direct A+ competitor, or if it's meant to be part of a series of courses that compete. Either way, I feel like there should have been more coverage of actual usage of Windows/Linux/MacOS, discussion of network cabling, and discussion of email technology in reasonable depth. While most positions wont use all of the above, I believe the course could have done better in preparing technicians to be more well rounded, technically.

Not great. It's solid, but you should be advised that just having *this* isn't really enough for anything. Unless you're supplementing your own learning here with research outside of the lines (or you're practically computer illiterate prior to taking this), you're not going to get a lot out of this. You do need it for the others, though: they're all built with the implication you've been through this and have the baseline understandings of what everything is. I think the only real flaw with this course is the constant rotating cast of instructors (which doesn't rear its head nearly as much in the subsequent two courses I've taken, Networking and OSes).

Good in the context of the 5-course cert. Not worth much on its own.

I have rated it 3 stars because I wish there would be more labs and practices and wish that it would go more in depth of each week and maybe set a cap of how much you can finish at a time. With being as a former desktop support associate in the past, a lot of the things were pretty much known to me already, however they were great in trying to bring them back to my memory. So all in all I would say that this program is a good to very good program in trying to get into the I.T. support field.