This course was great! The only issue I had was with some of the ambiguity of the practice questions that allowed choosing more than one answer, but they were easy enough to figure out after a little bit of thought. Very informative and engaging.

Phenomenal introduction to IT Support world. It's going to require the user to read and find out more info on their own about some items mentioned but in the end, that's what IT world is about. Being able to be resourceful and challenge yourself.

I didn't know I could understand each lesson. I was just trying this out just to see if I know what this is all about because I do like computer's and I do want to learn more about them and thankfully this gave me a chance to do just that. Thanks

An amazing course for any beginner or person trying to brush up on the fundamentals of computers as well as technical support. Really helped hone in what I knew, worked more on it, as well as picked up knew things and understanding along the way.

This Course is amazing. Whether you have no knowledge about computers or some knowledge. User friendly and helps engage you as a reader/listener. From this one course I feel like I absorbed lots of new ideas and skills that I will further develop

I learned a lot from this course. It basically gives snapshots of the full courses in the rest of the certificate program. If you are not sure about the certificate program, this course can help you decide if it is something you want to pursue.

Este curso leva o aluno a pontos técnicos muito importantes para com o atendimento a ser humano e as maquinas, um deles é sempre se avaliar tecnicamente como pessoa, porque, o cliente ele é a razão de todo este trabalho que o atendente ira fazer.

Excellent course. I've been extremely busy with some ventures in my life and have thoroughly enjoyed and looked forward to every time I logged into the course to learn something new. This course is fresh, exciting, and...well...is back by Google!

Great course for those that have absolutely zero knowledge of IT Support. Explains concepts and provides a note-taking area for review. Provides a safe area to practice RDC and go through the skills in a step by step process. Highly recommended!

untlll now the course is magnificent specially the teachers they are amazing the explain the subject with simple methods that you enjoy listen to them specially Cindy taking OS with teacher Cindy is sth nice thanks coursera and God bless you all

Excellent course as an introduction to IT support for beginners. Materials and exercises are simply to understand and to follow. Definitely I can recommend a course to colleagues who would like to start their studies in IT support from a scratch.

Apart from (making a new folder in windows -Week 3) i found this a great introduction to everything about IT. The course so far does not feel so laser focused and allows for you to think and re-inforce new concepts with the supplementary reading.

This course was REALLY GREAT. Most definitely worth the time. The structure and foundation of how the lessons are taught are amazing. Plenty of great information. All the courses made me more comfortable and confident in pursuing a career in IT.

This course is amazing, it's easy to follow, the instructors are wonderful, and they explain everything in a way that computers cannot understand. I'm glad I took this course, it's a must for everyone who is interested in expanding the internet.

That was an excellent opportunity to learn in my own space. I love it; that's an eye-opener and booster to the next step in the IT career path, thank you instructors for putting up together these may God bless you all.

Daniel R. Awad Barnaba Akec

I was told by Google anyone could complete this course, even if you had no experince. well, they were correct Im proud to say I had no experince and I have completed the first course in IT Tech. Im looking forward to starting the advance course.

This course help cement the knowledge that I've already known into something more lifelong; after taking this course, I feel more comfortable talking about the various topics that were discussed, which will help me learn even more in the future.

I gained very useful and useful information for me, there are videos and readings prepared with great effort. I recommend it to everyone. It is a course that I think that those who want to make a career in the field of IT should definitely take.

Great for people wanting to enter the tech industry. Easy to learn and very knowlegable intructors. Great resources provided for students and informative content to learn from. Thank you for helping me on my new adventure into the tech industry!

Course covered all the essential topics for the IT, I love the supplementary learning its too informative and helps me to dive deep into the topics, although it would be cool, if the supplementary resources include Youtube and other Tech Forums.

Excelente curso de la mano de los especialistas de Google, lo recomiendo ampliamente, tengo dos decadas trabajando en la reparacion y mantenimiento de computadoras y hay cosas de las que no tenía conocimiento, Gracias google y gente de su Staff.

This course does a great job of introducing you to the world of IT Support Fundamentals. It's not overwhelming and by the end of the course, you feel that you have a good grasp of what is expected of you if you decide to follow this career path.

I got through the course pretty fast in compare with the designed process of the course because I already knew some stuffs. However, this is very helpful not just being the review to me but also having given me some interesting details about IT.

Thought it was a well done course for those that really know nothing about computers. However, if you do already know the basics, the course tends to be a bit of a slog with how shallow the learning really is. For its audience, it's good though.

To be able see how is actually done this job with real life scenarios and so many comparisons to real world get me through hard to imagine concepts of all used technological terms and protocols. Thanks very much for all that work done ! Awesome.