Amazing course! full of valuable information and knowledge. A must for anyone who is working behind a desk and in customer service role! I appreciate the last part of the course which talks about customer service and preparation for interview!

The course was very informative and engaging. I liked the logical progression from module to module. I highly recommend this course, although it keeps you wanting more, as five courses complete the training. I have only taken the first course.

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take. Thanks Google and also thanks Coursera...

It's been a wonderful week of learning through coursera on IT Support Fundementals. I've learned so much more in this short course that excites me to put them into practice in my every day life and my career in IT, i can;t wait to study more.

With a perfect didatic the course insert you in the world of technology. It’s a introductory course, but leave the student with the taste to know more. Congratulations to all the team that make this stupendous course. You are great! Thank you!

This was a very nice and detailed course. I was able to follow from beginning to end pretty easily. I was able to complete this course in approximately 3 hours. It is a very good course for beginner through experienced IT Support personnel.

This Is a great course course for refreshing the memory and learning some of the basic knowledge of IT. The information provided will help expand your mind and make you look at things differently, since you know what they are and what they do.

A very manageable, but informative overview of the world of IT. It helped me better understand the scope of knowledge that I will need to build a successful career, and it inspired me to take the next step in the Google IT certificate program.

Genial!.... el curso estuvo muy dinámico, los talleres excelentes. Muy bien preparados los temas, las explicaciones de los instructores de Google muy claras,se nota que son personas preparadas y dispuestas a compartir su conocimiento. Gracias

I was really intimidating about the idea of entering the tech world as it is not something I'm familiar enough to feel comfortable and confident. So far, this course has introduce technology to me in a way that makes me excited to continue on.

This course was TREMENDOUSLY helpful in solidifying my foundational knowledge of IT concepts. The way things were broken down and explained seemed a little daunting at first, but honestly it was all very straightforward and easy to understand.

The Fundamentals course was excellent. The videos are short enough not to cause a laps in attention, but contain a lot of important information. The hands on labs are perfect. They are not just a simulation, they are real world environments.

I found that this course presented the basics in a way most people could easily understand. Some of the labs with the virtual spaces could be tough for someone with no experience. That being said I had no problem troubleshooting issues myself.

Very helpful in giving you the basics and foundation to build upon. I recommend this course even if someone has already taken something similar. It never hurts to level set and make sure your foundation for learning and understanding is solid.

Amazing, I loved all the teachers and hearing about their backgrounds. The modules were easy to follow and even things that I struggled with were easy to go back to and read along to get a better comprehension on. This program is just amazing.

Very simple and straight forward way of learning .really enjoyed my time learning step by step thru all lessons from day 1 till the end.Google did a great Job to put together such a content for people that seek a new career as IT Support Tech.

This course was great, it gave me the confidence to go out and try to get a job in the IT support field. I already had some background on some of the topics covered but there were a few missing pieces. This course put it all together nicely.

This is a great course. It gives me a blueprint of the whole IT support courses. It was taught easily that people with a little background like me would understand. Teachers' experience gives me a brief that I can find a job with hard-working.

Love the short videos with reading materials for further investigation. The format is simple and very well paced to allow the learner to absorb and retain information as well as get back to key areas for review. Thumbs up, Google and Coursera.

The course is great! It is clear, well organized, and easy to learn the material in this online format. I enjoyed the discussion topics. They are thoughtful and help students dig deep into their experiences. I thoroughly enjoyed this course.

This course material might seem to you somewhat annoying, trivial, or unnecessary. However, it's unexpectedly satisfying and mostly does its job. I wonder how many lectors have been laid off in G*'s recent laying off of 6% of its workforce...

Great Course !!!! I enjoyed watching every video provided in this course. The instructors provided great real-life examples that helped me understand the most technical fundamentals of binary, operating systems, hardware, software, and so on.

I loved this course. All the info shared was easy to understand, the pace was really good (I made notes the whole time) and it also was very nice to see that all people teaching us in this training just love what they are doing. :) Thank you.

This course is very interesting and a powerful tool and well taught. All the instructors are very knowledgeable and good in explaining deals making you to not wanting the course to end. Once again I say thank you all. I recommend this course.

It's a very well explained and understandable group of contents as well as i do identified myself with a lot of situations the googlers presented and the scenarios on the graded tests also. Without a doubt it is a nice kickstart to IT roles .