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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,484 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

NM

Jul 18, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

ST

Mar 24, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

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2151 - 2175 of 10,000 Reviews for Technical Support Fundamentals

By Awab h

Apr 22, 2022

I really enjoyed the learning process and refreshed alot of details from the fundamentals thst missed out. Short, detailfulled, and interesting videos? you took studying and courses to a whole other level! Thanks Google, Thanks Coursera

By 11912021 A F

Apr 20, 2021

This is an excellent course and provided me with a lot of experiences online. The major ones were while using lab sessions. It was very interesting to get on to an other remote desktop and to solve the different issues of the customer.

By Abdulqader H

Mar 16, 2021

First, let me congrat myself.

I recommend everybody to enroll this course, he will definitely gain some information that you don't hear about before.

Big shout out to Googlers who were really profession and informative.

Thank you so much.

By Albert H

Mar 10, 2021

It is a very good course. But, something wrong. Even though I passed the 2 assignments(Create a Folder with Windows and Create a Folder with Linux), the system says I didn't submit and didn't pass. I tried many times but it's not fixed.

By Igor

Dec 28, 2020

MELHOR CURSO DE TODOS!!!!! ESTOU MUITO FELIZ POR TEREM ME DADO A OPORTUNIDADE DE REALIZAR ESTE CURSO!!!! AMO VOCÊS GOOGLE.

BEST COURSE OF ALL !!!!! I AM VERY HAPPY FOR GIVING ME THE OPPORTUNITY TO TAKE THIS COURSE !!!! I LOVE YOU GOOGLE.

By Michelle D

Nov 1, 2020

I really enjoyed the course. There were some explanations and examples that could have been clearer however I did understand them after some time. I noted this when rating and doing some of the exercises. I look forward to the next one.

By Satti B S E R

May 17, 2020

Experienced great with the chapters that were taught by the IT professionals and the Assignment we did is really a great idea and more. Really loved the course very much and it's awesome to learn this type of course in this awesome way.

By David A

Apr 25, 2020

This is a fantastic course that equips you with all the needed fundamentals to kick-start a career in IT. Also, he tutors are more detailed and amiable with their delivery and I look forward to taking other course in this specialization

By Andrew A

Feb 9, 2018

This is a very good learning. I highly recommend this to anyone new to Technical Fundamentals. As a first time user of Coursera IT, this is a good experience to understand the concept of IT. Anyone can learn and become an IT programmer.

By Robert W

Jan 24, 2018

Really enjoyed the course. Laid out in a format that is easy to understand. I like the way the instructors used real world examples and also analogies to make it more relate able. The interactive portions of the course are very helpful.

By Dhahabu S

Mar 30, 2024

It's the best way to introduce IT to students with no IT backgrounds! The course is easier to follow along and great explanation is offered. For anyone interested in exploring the potential of IT, here is a great course to start with.

By Melisa F

May 14, 2023

I have enjoyed the course for these reasons I like the videos from all the different employees that work at Google. I enjoyed the reading material, labs and different scenarios on the customer services skills.

Regards,

Melisa E Fiorelli

By Jawid M

May 2, 2023

Very comprehensive and much better practice platform, but still you need to be self learner, because all of the required material is not discussed here, try to research and find supported material around the internet and other sources.

By Edson M R Z

Feb 24, 2023

Great course! 100% recommended! Loved the instructors, the videos, glossaries, questions and quizzes. The virtual machines challenges were too easy, but I still enjoyed them as it is the first time I used the Qwiklabs tools. Thanks! <3

By Letez B

Jan 22, 2023

Taking this course has helped me learned a lot in the IT field and I can’t wait to use the knowledge I’ve

gained and to help others and apply that knowledge to work. I also do look forward to taking more IT classes with Google Coursera.

By Salman S

Oct 26, 2022

since i am am very new in learning computer course and this was my first step to learn .whole course was amazing. instructer was very detail oriented. everything was easy to understand. i am very happy and exited to go on next course.

By Sachin B

Oct 22, 2022

Your approach was very good. And you are doing a great job by imparting knowledge about technology through these online courses which will help needy people like me a lot in daily life. Thank you very much coursera team and google gods

By MS B

Nov 18, 2021

Highly recommended.Solid material with highly trained tutors with great teaching techniques.My heartfelt gratitde to instructors and google team organizers.Best learning expirience for me as real beginner in IT for laying solid base.

By Robert F

Oct 22, 2021

I enjoyed this course. I will be enrolling in the next four courses. Then after taking exams to receive my ComputerTIA A+, I hope to continue on to other certifications such as Network+, CCNA, Security+, CEH and Python & Ai Automation.

By Sarah C P

Aug 9, 2021

Great introduction into the world of IT Support! It gave a general understanding of all things relating to the computer, hardware and software, networks, security and even the soft wkills and documentation needed to fulfill this role.

By Navendukumar D

Jun 26, 2021

i am very much satisfied with the course structure and procedures . Specially, we can learn at our own speed and pace is very much helpful.I strongly recommend this course to my freinds who wants to expand their horizons of knowledge.

By yuval

May 16, 2021

I really enjoy going through all the material in the course with an amazing and well prepare tutorials which the effort you put in absolutely discernable and the correct ton which the instructor are leading the learning progress.

thanks

By Wallace L

Jan 20, 2021

I loved the journey and all the learning that all Google employees taught me, and I need to climb on the backs of giants to see far and thanks to all of you I can say that I had the opportunity to fill an incredible path on the horizon

By Kristine C

Dec 22, 2020

This course will give you a great overview of hardware, software, operating systems, networking, troubleshooting and soft skills that will help you decide if this is a great career for you. Go ahead take the course and make the change!

By Manmeetsinh A C

Nov 6, 2020

Excellent course for beginners. The only thing is don't believe that they will give you job. I already passed the exam and got Professional Certificate but not job. Take this course only if you want learn don't take it if want to earn.