NM
Jul 18, 2022
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
ST
Mar 24, 2022
Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.
By Sara M
•Aug 23, 2020
This is very informative course. The ability to give me a perspective my strength and weakness of IT and where do I enjoy the most. This was a helpful tool to generalized the aspects of working in IT and what skills I need to focus on.
By Mauricio S
•Jul 26, 2020
Un curso bastante completo, con contenido fácil de entender por la manera en como exponen la información; recomendado para cualquier persona que quiera ingresar al área de ciencias de la computación o personas que ya son parte de esta.
By Elishah Y
•Jun 17, 2020
It's a very amazing and informative course for me. Now I understand all the basics and advance of IT support.
I really enjoy this course. Now I feel awesome to solve the problem and apply the knowledge to enhance my skill in the future.
By Jack B
•Mar 24, 2020
Excellent primer on what's involved to enter the IT field. I'm much more knowledgeable & functional with my home computer systems already, and I'm excited to move on to the next course. Occasionally cheesy, but I enjoy it all the same.
By Jeremy B
•Mar 2, 2018
very informative, breaks down what most consider a difficult task into small pieces in order to comprehend it more. Definitely learning a lot, as well this course is answering most of my questions which I've made in my past internship.
By Deleted A
•Feb 10, 2018
This is a great crash course intro to IT Support. A lot of the content was familiar to me, but I learned a lot of useful things in the module on troubleshooting and customer service. I'm already applying those lessons to my daily work!
By Christian A
•Jun 13, 2023
Excellent material and course speed. This is my first Coursera course I have ever taken, if they are all similar to this, I would recommend this to friends and family. Thank you Coursera and USO for the opportunity to learn and grow.
By Matthew L
•Jan 2, 2023
Overall, these were good courses that taught me the fundamentals of being a Tech Support.
My only complaint was that there was a quiz in week 6 that asked a question about documentation, even thought the topic had not yet been covered.
By Deleted A
•Dec 19, 2022
Liked the short and easy-to-understand presentations, supplemental reading, and links to external recourses. Some info was outdated. Unfortunately, I ran into some issues/glitches, which could have been on my end. Still liked it much.
By Kevin L
•Sep 25, 2022
Very good course for introducing the basic fundamentals of Information Technology. Even without any prior experience or knowledge about computers you will be able to follow , learn and acquire some new skills without much difficulty.
By Devin A
•Jul 14, 2022
wide range of fundamental knowledge even for someone who worked with tech his entire life, but putting the correct termanology and fact sheets really cleared up some things i thought may have been different from what they really were.
By William M
•Feb 28, 2022
Excellent Course. The Fundamental support course was very interesting and well organized. The tips on job interviews and resumes are very helpful . They give me an idea of what to expect when applying for a technical support job.
By Latifat D
•Sep 7, 2021
It was pretty straight -forward and engaging. I would have loved it if the explanation on how to calculate the transfer of megabit per second was broken down further and if the example used used gigabyte which is larger than megabyte.
By Hamidul H
•Mar 21, 2021
I've had an amazing experience learning all there is to know about IT Support. I believe that I have gained the ability to solve problems that I once struggled with and learned more about other things that could be potential problems.
By Martin E L
•Mar 1, 2021
Thank you so much Google team, root hub and a friend that introduced me me to the program Ubon Marcus. God bless you all and more grace for giving out your services free of charge to those who intend to use their time well. Thank you.
By Rafos
•Nov 24, 2020
Muy bueno, no sabia mucho de la computación, su historia, como comenzó todo es increíble, luego sus partes, el software, programas y el usuario, la verdad un curso que vale la pena hacerlo, y me dan ganas de continuar con lo que sigue
By L J
•Nov 10, 2020
This course was absolutely wonderful, and I am looking forward to learning more. The instructors were clear in their delivery, which made the modules easy to progress through. The assignments and assessments helped as well. Thanks.
By Mashum A J
•Nov 7, 2020
I like this course, especially in the remote lab section, and especially at the end of the course we are given material about soft skills and how to deal with customers, so it is quite complete from a technical and non-technical side.
By Eugene B
•Sep 4, 2020
This course was very informative and easy to navigate thorough. I can always go back and review any of the material I may have a question on and my saved notes and discussion forum will be a big asset as I continue to learn my craft.
By Dylan W
•Aug 23, 2020
a well made, thorough course for an Entry level IT support specialist. It keeps everything simple and gets your feet wet into the industry. offers a foundation of knowledge that can be complimented with as you progress in your career.
By Sanjiv P S D
•Aug 12, 2020
I am thankful to Google for providing me such a wonderful learning formal training online experience.
The instructors, trainers technical support and the assessment after every module, ensures is excellent.
i look forward to the next...
By Muhammad U F
•Aug 3, 2020
This is the best course I have ever taken, these professionals are super they have full command on their field. I will recommend this course to my friends and family members. Now, I can say that seriously I have learned something new.
By Charan K
•Jun 26, 2020
I think this didn't feel like a total course but It was more like an introduction to the further important courses that I must cover in this Specialization, I learned a lot but not deeply but I got my facts right about the technology.
By Carlos V
•May 26, 2020
Very informative, insightful. I feel like they touch all subjects about fundamentals. I would like to see more interaction with what they taught us. Like being able to work in the terminal more, try remote accessing a friends computer
By Spencer H
•Mar 23, 2020
Super informative course. Gives you a lot of information and tests your knowledge thoroughly. More than just an IT support course, this gives you a breakdown of everything that goes on behind the scenes when you use your own computer.