where is my proof

Course Review: "Technical Support Fundamentals" Course Overview: As an Engineering student, I found the "Technical Support Fundamentals" course to be exceptionally valuable in expanding my understanding of core principles essential for effective technical support roles. Here’s a detailed review of my experience: Course Overview and Content: The course provides a comprehensive overview of technical support fundamentals, covering a wide array of topics crucial for anyone interested in the field. It starts with foundational concepts such as customer service skills, communication techniques, and troubleshooting methodologies. The progression through the modules is well-paced and logical, building upon previous knowledge effectively. Key Learning Points: One of the strengths of this course is its practical approach to learning. It not only explains theoretical concepts but also includes hands-on exercises and case studies that simulate real-world scenarios. This approach helped me apply theoretical knowledge to practical situations, enhancing my problem-solving skills and confidence in handling technical issues. Quality of Instruction: The instructors are clearly knowledgeable and experienced in technical support. Their explanations are clear, concise, and supplemented with examples that make complex concepts easier to grasp. The course is structured in a way that accommodates different learning styles, with visual aids, quizzes, and interactive elements that keep the material engaging. Relevance to Engineering Studies: From a student's perspective pursuing Engineering, this course bridges the gap between technical theory learned in classrooms and practical skills needed in professional settings. It emphasizes the importance of systematic troubleshooting, critical thinking, and effective communication—skills that are invaluable not only in technical support roles but also in engineering disciplines where problem-solving is paramount. Accessibility and Flexibility: The course platform is user-friendly, with accessible video lectures, downloadable resources, and a discussion forum for interaction with peers and instructors. The self-paced nature of the course allowed me to manage my study time effectively alongside my regular coursework. Conclusion: In conclusion, "Technical Support Fundamentals" is a must-take course for any Engineering student interested in enhancing their technical support skills or preparing for a career in technical roles. It provides a solid foundation in troubleshooting methodologies, customer service best practices, and effective communication techniques—all essential skills that complement academic learning and prepare students for real-world challenges. Overall Rating: 5/5 Content: Excellent coverage of fundamental topics. Instruction: Clear, engaging, and informative. Applicability: Highly relevant to both technical support roles and engineering studies. I highly recommend this course to fellow Engineering students looking to broaden their skill set and prepare for future professional endeavors in technical domains.

Invaluable Insights for Navigating Technical Support

Rating: ⭐⭐⭐⭐⭐

"Technical Support Fundamentals" is an exceptional resource that has provided me with an in-depth understanding of the intricate world of technical support. This course has proven to be a true gem, equipping me with essential knowledge and skills that have significantly enhanced my capabilities in the field.

From the outset, the course structure is well-organized and easily digestible. Each module is carefully crafted, leading me through a comprehensive journey of technical support principles, strategies, and best practices. The clear and concise explanations, coupled with real-world examples, have undoubtedly enriched my comprehension of complex concepts.

One of the standout features of this course is the emphasis on problem-solving methodologies. The systematic approach to troubleshooting and resolving technical issues has been an invaluable takeaway. I particularly appreciated the focus on effective communication techniques – an aspect often overlooked but crucial for successful technical support interactions. The inclusion of role-playing scenarios and simulated customer interactions provided a practical dimension to my learning, preparing me for real-world challenges.

The course instructors exhibit a profound mastery of the subject matter, which is evident in their engaging delivery and interactive teaching style. Their passion for the subject is contagious and kept me genuinely excited throughout the course. Furthermore, the availability of supplementary resources, including reading materials and quizzes, further solidified my grasp of the material.

"Technical Support Fundamentals" not only educates but also empowers. It's more than just a course; it's a comprehensive toolkit that has equipped me with the skills and confidence to tackle technical support scenarios with finesse. Whether you're a novice seeking to enter the field or a seasoned professional aiming to refine your skills, this course is an absolute must.

In conclusion, I wholeheartedly recommend "Technical Support Fundamentals" to anyone seeking to navigate the world of technical support effectively. It has been an enlightening journey, and I am immensely grateful for the knowledge and insights I've gained. Kudos to the creators for delivering a top-notch educational experience that will undoubtedly impact my career positively.

Nazakat Hussain

https://fatafatdownload.com/

Very detailed, course I refreshed a lot of what I already knew and much more. The instructors were incredibly easy to understand and engaged. Each one brought a different flavor to the learning each different and distinct.

There was a Problem: Dad tasked with making lunch for kids, Mom who always does this was not available, children request Peanut Butter and jelly sandwiches (PPJ). Dad is clueless, so as all modern Dad's he Google's it.

End Result: not as awesome as Mom because she added a special ingredient Dad did not duplicate.

Possible Solution: Ask end users kids what made Mom's PPJ so awesome attempt to replicate results.

Step 1: Gather ingredients.

First is the bread very important several options: Wheat, sourdough, white, gluten-free (one of the children had a gluten allergy) choice was clear for that child, the other would receive sourdough bread.Next ingredient Jelly or Jam (PANTRY AGAIN SHOWED SEVERAL OPTIONS)Strawberry preserves, grape jelly or apple butter. Dad decided to ask for more details. It was discovered child with allergies preferred, apple butter, other child had no preference, Dad decided to use Strawberry because that was his favorite. Final very important ingredient Peanut Butter: the only option was organic, which kids hated, upon further investigation and a little ingenuity it was discovered there was a small unopened Jar of Jiff peanut butter in the back behind canned goods in the pantry. Ah ha, Dad thought he found the secret ingredient.

Step 2: Assemble ingredients.

Standard sandwich assembly two slices of bread, one for the bottom one for the top of the sandwich.Layer peanut butter on bottom or top of one slice of bread, jam, jelly apple butter on the other slice. Place one slice of bread on top of the other line up. Cut in half or fourths depending on end users preference. Optional ingredients: Sliced Bananas, apples, nuts, cranberries.

Step 3: Serve

Can be served at room temperature or chilled. *

Footnote:

Dad was so busy on the planning and execution of the above task he forgot the main ingredient which was Love Mom's PPJ were awesome because she made them with Love and that is the secret ingredient.plethra of information but your course made it easy to digest.

Technical Support Fundamentals" is a comprehensive course that provides an excellent foundation for anyone interested in pursuing a career in technical support. As a learner who completed this course, I found it to be highly informative, well-structured, and immensely helpful in building essential skills and knowledge in the field.

One of the most impressive aspects of the course was its clear and concise explanations of technical concepts. The instructors effectively broke down complex topics into easily understandable segments, making it accessible for learners with various levels of technical background. The course covered a wide range of fundamental concepts, including operating systems, networking, hardware, troubleshooting methodologies, and customer service skills.

The hands-on exercises and practical examples provided throughout the course were invaluable in solidifying the understanding of key concepts. These interactive elements allowed me to apply what I had learned and reinforced my problem-solving abilities in real-world scenarios. Additionally, the course offered quizzes and assessments, enabling me to gauge my progress and identify areas that required further focus.

While the majority of the course was engaging and well-paced, there were a few moments where I felt the content could have been more challenging. A more in-depth exploration of advanced troubleshooting techniques or case studies involving complex issues could have added an extra layer of depth to the learning experience.

Looking ahead, I am excited about the possibilities offered by the next course in the IT Support Professional Certificate. "Technical Support Fundamentals" has provided me with a solid foundation, and I am eager to continue my learning journey to further expand my technical skills and knowledge.

Overall, "Technical Support Fundamentals" is a commendable course that delivers on its promise of providing fundamental knowledge and skills required for technical support roles. Whether you are a beginner seeking an entry point into the field or a professional looking to refresh your knowledge, this course is an excellent starting point. I highly recommend it for anyone interested in pursuing a career in technical support.

The Technical Support Fundamentals Google Certificate course is an excellent program for individuals looking to acquire a comprehensive understanding of technical support principles and practices. This course provides a solid foundation for anyone interested in pursuing a career in IT support or related fields. One of the key strengths of this program is its practical approach to learning. The course covers a wide range of topics, including troubleshooting, customer service, networking, operating systems, system administration, and security. The content is presented in a clear and concise manner, making it easy for learners to grasp complex concepts. Another highlight of this course is the hands-on experience it offers. Through interactive labs and exercises, students have the opportunity to apply their knowledge in real-world scenarios. This practical approach not only reinforces learning but also helps students develop the skills they need to excel in a technical support role. Moreover, the course is designed to be flexible and convenient for learners. It is self-paced, allowing students to study at their own pace and on their own schedule. This feature makes it an ideal choice for busy professionals or individuals with other commitments. In addition, the course is taught by industry experts who bring real-world experience to the classroom. This ensures that students are receiving up-to-date and relevant information that is directly applicable to the field of technical support. Upon completing the Technical Support Fundamentals Google Certificate course, students will have gained a solid understanding of technical support concepts and best practices. They will be well-prepared to pursue entry-level positions in IT support or related fields, armed with the knowledge and skills needed to succeed in a technical support role. Overall, I highly recommend the Technical Support Fundamentals Google Certificate course to anyone looking to kickstart their career in technical support. With its comprehensive curriculum, hands-on approach, flexibility, and expert instruction, this course provides a valuable learning experience that can pave the way for a successful career in IT support.

I want to express my gratitude for the recent review of Technical Support Fundamentals. This review has reminded me of some important things in IT support. First off, when you're trying to fix a problem, the first step is to ask the person with the problem a bunch of questions. This helps us really understand what's going on. Another important thing is isolating the problem, which means figuring out what's causing it by narrowing down the possibilities. The most important goal in fixing tech issues is finding the real reason behind them, instead of just guessing. Customer service is also a big deal in tech support. It's not just about fixing stuff; it's about being kind, listening to people, and making them feel heard and respected. When we ask someone to do something they've already tried, we need to explain it nicely to get their cooperation. Keeping good records is crucial in IT. We use ticket systems to keep track of problems and their solutions. These records should be super clear and have timestamps so we can follow what happened. Sometimes, it's worth spending more time looking into a problem to find out what's really causing it. This helps us fix it properly. When we have different ways to find the issue, starting with the quickest one usually makes sense. Lastly, when we write down what happened in a ticket, we should include what the person told us, the steps we took, and how we fixed it. This helps us solve similar issues in the future. All of this knowledge will make me better at helping people with tech problems, and I appreciate the chance to learn these important things. Thank you for the opportunity!

J'ai récemment suivi le cours "Technical Support Fundamentals" sur Coursera et je l'ai trouvé extrêmement utile. Le cours offre une introduction complète aux principes fondamentaux du support technique, ce qui en fait un excellent point de départ pour ceux qui souhaitent acquérir des compétences dans ce domaine.

Les instructeurs du cours étaient très compétents et ont présenté le matériel de manière claire et concise. Ils ont abordé des sujets tels que la résolution des problèmes, la communication avec les clients, les outils de support technique et les meilleures pratiques en matière de gestion des incidents. J'ai particulièrement apprécié les études de cas et les exercices pratiques qui ont permis de mettre en pratique les concepts appris.

Une chose que j'ai vraiment appréciée dans ce cours, c'est qu'il était axé sur les compétences pratiques. Au lieu de se concentrer uniquement sur la théorie, le cours encourageait les apprenants à développer des compétences pratiques en résolvant des problèmes réels. Cela m'a permis d'acquérir une expérience précieuse dans le domaine du support technique.

Enfin, la plateforme Coursera était facile à naviguer et offrait une expérience d'apprentissage agréable. J'ai pu suivre le cours à mon propre rythme et accéder aux ressources supplémentaires mises à disposition par les instructeurs.

Dans l'ensemble, je recommande vivement le cours "Technical Support Fundamentals" sur Coursera à toute personne intéressée par le support technique. C'est une excellente occasion d'acquérir des compétences pratiques et de se préparer à une carrière réussie dans ce domaine.

I really enjoyed the online course. I thought it was well planned and layed out, easy for me to follow. The work load(h.w. & test)was just enough, so i could finish everything with enough time, learn about the topics and not feel over loaded and rushed.

Overall I really like this class because all lectures, assignments, and tests are straight forward. A couple things I dislike about the class are that there should be more opportunities for extra credit and it would be awesome if the final was an objective essay about what we have learned in this class or what we like about the class. I believe that I have more knowledge about ocean, weather, and marine lives and hopefully, I can use them in real life.

The course was everything you said it would be, fun but a lot of work. And it was! I enjoyed the web-labs because they were a lot of fun and easy to understand. And the answers were usually somewhere in the text. I also liked the assignments that required us to get online. Sometimes articles aside from the reading book gave me a better idea and understanding of the subject for that week. What I disliked was the short essay question because I found it difficult to explain certain concepts without introducing in some way, Ideas from the course notes or book (keeping in mind plagiarism). I never expected to learn so much from an online class; I now see the ocean life in a whole new way. I know I could have done better, but in the end I learned that an online class could be as much work or more than a regular class. However, I still enjoyed it very much.

Thanks much for offering this. I've been helping people learn how simple the end user platforms should be ever since the first public version of windows- especially challenging the very first search engines and businesses that needed to get with the program and get required documentation onto their websites to be available to customers. This began with places that outsourced their websites (because they were too hard for the average user to develop themselves) so I would explain how to put an attachment on email (which still happens to this day in my age group by the way). Google has always been difficult for me to learn all the features and my learning curve went all askew because I couldn't keep up. This course nailed it down for me and the timing (given COVID) couldn't be better. It's not my job, but the teachers are asking tons of questions that I couldn't effectively help with (because of my learning curve). So thanks for your timely emergency offering of it. Not only will I be able to use Google and other platforms, but I'll be able to continue to help my friends- and now hopefully I can be a quicker study to Google classroom and be able to give relevant and useful feedback. I don't charge for my services to my friends and neighbors of course- I just want them to be able to do their thing without the stress. So I should add...Thank you for providing this course at no cost. Not sure who to credit with that but between you and AWC you worked it out for a rural area to bone up on IT and set a good example for everyone to follow.

The course covers a range of essential topics, including computer hardware, operating systems, networking, security, and more.

One of the most interesting things about the course is its focus on real-world scenarios and hands-on activities. This approach helps learners understand the material more deeply and prepares them for the challenges they will face on the job.

The course also includes modules on communication skills, which is a critical aspect of technical support. Learners will learn how to effectively communicate with customers, understand their needs, and provide solutions to their problems.

Throughout the course, learners will be challenged to put their knowledge into practice through interactive exercises and quizzes. This approach helps reinforce their understanding of the material and provides immediate feedback on their progress.

For those looking to start a career in technical support, the Technical Support Fundamentals course provides a solid foundation of knowledge and experience. The curriculum is well-structured and covers all the essential topics, and the hands-on approach ensures that learners will be prepared for the challenges they will face in the real world.

In conclusion, the Technical Support Fundamentals course offered by Google is an excellent opportunity for individuals looking to start a career in technical support or enhance their existing skills. The comprehensive curriculum, hands-on approach, and focus on real-world scenarios make this course an excellent investment in one's future.

Why not have a certificate?

The course was everything you said it would be, fun but a lot of work. And it was! I enjoyed the web-labs because they were a lot of fun and easy to understand. And the answers were usually somewhere in the text. I also liked the assignments that required us to get online. Sometimes articles aside from the reading book gave me a better idea and understanding of the subject for that week. What I disliked was the short essay question because I found it difficult to explain certain concepts without introducing in some way, Ideas from the course notes or book (keeping in mind plagiarism). I never expected to learn so much from an online class; I now see the ocean life in a whole new way. I know I could have done better, but in the end I learned that an online class could be as much work or more than a regular class. However, I still enjoyed it very much.

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class due to the fact you can do the course as an ¡§open book.¡¨ This really makes me search for the answer and in return, I retain more information.  I found it relaxing to be able to turn the work on the assignments and test at my leisure and when I had the time.  I liked the fact you were very clear that more internet research may be necessary for some assignments To be honest, there is nothing that I disliked about the course. I will definitely be taking another online course from you!

Subject: Grateful for Technical Support Fundamentals Course Dear Instructor's, I wanted to express my heartfelt gratitude for the incredible learning experience I had during the "Technical Support Fundamentals" course on Coursera. The knowledge and skills I gained have been invaluable in enhancing my understanding of technical support concepts. Moreover, I am immensely thankful for the financial aid that made it possible for me to enroll in this course. Your dedication to providing accessible education has had a significant impact on my personal and professional growth. The content was well-structured, and your teaching style made complex topics easy to comprehend. I am delighted to share that I have successfully completed the course and am eager to apply the skills I've acquired in real-world scenarios. The insights gained have not only broadened my technical support expertise but have also inspired me to pursue further learning in this field. Thank you once again for your commitment to education and for creating such a positive and enriching learning environment. I would like to extend my thanks to the entire Coursera team for making quality education accessible to individuals like me. I have provided a glowing review and a five-star rating to reflect my appreciation on the Coursera platform. I believe that others should have the opportunity to benefit from this exceptional course and instructor. Best regards, Dileepkumar Jakka.

these situations.Let's say someone's yelling at you,whether it's about overcooked steak or broken computer,your reaction to either will probably be similar.Your palms might be sweating,your hands might shake,or your mouth goes dry,tunnel vision might kick in.These are all normal physiological reactionsthat happen in response to a perceived threat.This is part of our biological make updating back to the time when people hunted for their food.When you're being chased by a cougar,you needed your senses to be at high alert in order to keep yourself alive.Even though someone yelling at you isn't the same as the cougar attacking you,it can feel similar in the moment.Your brain is releasing a mix of chemicals andhormones to heighten your senses and keep you alert.Unfortunately, a side effect is that you may have troublefocusing on a specific task. Not ideal.It's in times like these that you might go on autopilot,where your body has a physical reaction and it's hard to focus.It's super important to recognize these moments and puta plan in place to reboot yourself out of the situation.Sometimes I feel this way when I'm teaching a class and someone is ignoring me.They just don't pay attention.I used to call them out on it.The fight response.But this never ended well.Sometimes they had a good reason for being on their phone,and calling them out never made them listen more.Now when I feel myself in that situa

Technical Support Fundamentals is a comprehensive and informative course that covers the basics of IT support. The course is well-designed and well-taught, and it provides students with the skills and knowledge they need to be successful in the IT field. The course covers a wide range of topics, including computer hardware, software, networking, and security. The instructors are knowledgeable and helpful, and they are always willing to answer student questions. The course materials are also well-produced and informative, and they include videos, quizzes, and assignments. One of the things that I liked most about the course was the opportunity to learn from experienced IT professionals. The instructors shared their insights and experiences from working in the IT field, and they were always willing to help students with their assignments. I also found it helpful to learn in a community of other students who were also interested in IT support. I was able to collaborate with other students on assignments and share my knowledge and experiences. Overall, I highly recommend Technical Support Fundamentals to anyone who is interested in learning about IT support or pursuing a career in IT. The course is well-designed and informative, and it provides students with the skills and knowledge they need to be successful.

I recently completed the Technical Support Fundamentals course and overall, I found it to be a valuable and informative experience. The course provided a thorough introduction to the role and responsibilities of a technical support professional, as well as the tools and techniques needed to effectively troubleshoot and resolve technical issues.

One of the things I appreciated most about the course was the focus on communication skills and customer service best practices. I feel better equipped to handle customer inquiries and complaints in a professional and empathetic manner, and I believe that these skills will be essential for success in a technical support role.

The course also did a good job of covering the basics of hardware and software concepts and principles, as well as networking and operating systems. I appreciated the inclusion of security and privacy considerations, as these are important topics for any technical support professional to be aware of.

Overall, I would highly recommend the Technical Support Fundamentals course to anyone interested in pursuing a career in technical support or IT. It provides a solid foundation in the principles and practices of technical support and I believe that it would be beneficial for anyone looking to enter or advance in this field.

I studied hard in college, and I was dreading studying certificates. I took this course, and I initially slacked on it, I started doing all this commotion over it. The course is quite easy for people with 0 technical background. I recommend you read the supplemental stuff, use the PC.com dictionary, as it explains some terms a little bit in detail. It was a pretty easy ride which is pretty refreshing for me, compared to the long haul I dealt with in college with my bachelor's in MIS. I don't expect this course to automatically provide you with a job, as there is a little more work to do, to learn which is way beyond what this course entails, but I think it is an excellent start. If you like videogames, technology in general, which is why I chose to major in IT, let that curiosity guide you through the world of IT and don't let previous bad experiences with technology dishearten you. Learning about technology is something you can't avoid anyway, since it is everywhere! Your TV, your laptop, your phone. It's something 24/7. I think Google's approach is pretty nice and it is officially my first course I have completed. Time and stuff happens, but it is never too late to get back on track. Baby steps!

By the end of this course I can be able to understand what an IT specialist is and how much their role has changed the world of information technology or IT.With this course, I will be able to understand the history of the computer, what the computer is and what the components of computer, computer hardware software operating system as well as the booting installation update, deletion of software.

By the first of this course I will be able to understand History of computing, what the binary system is andComponents of computers, its working of computer installation operating system how the internet works and what the Internet inspector does.The course was very well organized so that I could quickly gain knowledge through the lab,it was aslo possible to learn. By the end of this module, I was able to install, update, and delete software on Windows and Linux operating systems, using the beautiful Qwiklabs environment I got, to make it much easier to understand. The Customer supporters at Qwiklabs environment has been very supportive and answered all my questions, So it was very helpful for me to complete this task, I thanked them on this occasion.

It was a wonderful experience for me with coursera. I havent been this much satisfied before with any of the online courses . Coursera is just amazing !!! And I respect the approach of google to help people with interest to learn this course irrespective of any technical knowledge , family background , or country. As an Indian student, Im very much satisfied with this course. Why because, I'm very interested in troubleshooting devices, and i just helped my circle as a free service , so that i can utilize my knowledge for their welfare and improve my knowledge through practical experience. But I havent get any courses or advices for how to troubleshoot professionally ,and coursera have offered me that, along with the customer handling tricks .And one more thing i wish to add is , I was not bored or never skipped any of the video even a sec, and its a great thing to keep listeners/learners on track!!! Great job !!!!!!!! I'm so happy and thankful to coursera and all the tutors who offered us such a great oppurtunity!!

And google is my dream destination, and I would be grateful if i get placed here. Thanks for this wonderful oppurtunity again!!

An informative course that teaches the basic fundamentals of Computers and technology. You get what you put into and take out of it. good for the average person looking to get their foot in the door of the world of IT. this course helped introduce me what roles to expect in Information technology and open my eyes to what I want to pursue. This course does not replace going to school what it does is impower you to know what you want for yourself regarding IT and try something new that may have been intimidating to pursue in the first place. after taking the course and finishing it took me a few months to complete but that's because I have a busy schedule being a caretaker full time for my father who has a stroke. this course allowed me to take my time and go at my own pace and still be able to pick up and learn at any given time. if anything, that I Learned from this course besides what already is advertised is that it's important to finish what you started and with a bit of discipline and determination you can learn to be an IT support professional. It was a fun course that I recommend to anyone who is curious or interested in this course.

In this course, the material is presented very well, making it easy to understand even for those with no previous experience in the industry. Additionally, the course instructors are highly skilled at explaining technical concepts in simple, easy-to-understand language. In doing so, participants can quickly master the basic principles necessary for success in a technical role, such as problem solving, effective communication, and a deep understanding of technology. In addition to presenting good material, the course also provides a variety of additional resources, such as case studies and interactive exercises, that allow participants to apply their knowledge in real situations. This helps in developing practical skills that are much needed in the world of technical support. In other words, "Technical Support Fundamentals" is a highly recommended course for anyone who wants to start a career in informatics and wants to have a strong foundation for future success. With solid support from this course, participants will be ready to face the challenges that exist in the world of information technology with confidence and good skills.

The course on Technical Support Fundamentals deserves a high rating for its comprehensive and insightful content. From start to finish, the course provided a thorough understanding of the fundamental principles and practices of technical support. The instructor's clear explanations and engaging teaching style made complex concepts easy to comprehend, even for beginners. The course material was well-structured and covered a wide range of topics, including troubleshooting techniques, customer communication skills, and best practices in resolving technical issues. Additionally, the inclusion of real-world examples and practical exercises allowed for practical application and reinforced the learning experience. The course also emphasized the importance of professionalism, empathy, and efficient problem-solving, which are essential qualities in the field of technical support. Overall, the Technical Support Fundamentals course exceeded my expectations and provided a solid foundation for anyone aspiring to excel in the field of technical support. I highly recommend it to anyone seeking to enhance their knowledge and skills in this area.

"Technical Support Fundamentals" is an exceptional course that serves as a comprehensive introduction to the field of technical support. It effectively covers a wide array of topics, including computer hardware, software troubleshooting, networking basics, and operating systems, providing a solid foundation for beginners. The structured approach to learning, combined with engaging instruction from experienced professionals, makes complex concepts accessible and relatable. The course excels in its practical focus, offering hands-on labs and real-world scenarios that allow learners to apply their knowledge and build confidence in their troubleshooting skills. Additionally, the supportive community and discussion forums foster collaboration and knowledge sharing among peers. While some advanced learners may find certain sections basic, the course is ideal for newcomers seeking to enter the IT support field. Overall, "Technical Support Fundamentals" is a valuable resource for anyone looking to kickstart their career in technical support, equipping them with the essential skills and confidence to succeed in a dynamic environment.

I think this first course is a good primer for understand computer technology. I think if I could add anything it would be a glossary and definition table with search a search form for each component - or a master glossary and definition table with a search form for the entire course located in the overview page. While most things were explained well - I think for instance the differences in a ticketing system (and its documentation) and process documentation could be better outlined - i.e. when to use which, are they only internal tools? This is just an example. I also think a spell checker would be useful in all of the forms students fill out during a course. (Maybe there is one that I have not noticed)? Spell checkers are used everywhere, and I don’t think it would effect academic integrity at all. my kids have them in the google classroom. Really, it would be usefull to integrate this class with the Goolge Classroom and the great tools available in that platform - similiar to the Qwiklabs intagration.

Overall I enjoyed the course and learned a lot. I will be moving forward with the sequence of classes.

One word for this course it feels awesome...!!! after completing this course.

The most interesting moment in this course to access Quicklabs remotely from our computer by using RDP for Windows and SSH for linux .Installing , updating and removing the software from Linux VM was the most enjoyable part of this course ; as I am a Linux Enthusiastic .

2nd Week of this course which is Hardware was really challenging and i struggled a lot to complete that phase of course , as i have never read about functionalities of internal components of computer but now i have noted each and everything and understand the concepts of every hardware components ; thanks to the last assignment of that week as i was so excited to build a System Virtually from Scratch, it was a once in a lifetime experince and surely do it in a real life if i'll get a chance.

So the best thing about this course is the Online Quiz; solving some brain teaser and real world questions and scenarios is the best technique to check our own knowledge.

Thankyou Google for providing this course i hope you make videos on all the topics of IT.