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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
155,513 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JM

Sep 24, 2020

This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

RP

Jun 3, 2020

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

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2326 - 2350 of 10,000 Reviews for Technical Support Fundamentals

By Sean N

Apr 7, 2024

I am in NPower for IT certifications, but this course added layers of complexity while providing understanding through lab work. I am very happy with the outcome of this course, for course 1, and grateful for the opportunity.

By Adersh U K

Oct 27, 2023

Amazing course. You will get exposure to basic and even advanced. Being a CS graduate, I myself found many things new to me. Definately, I recommend this course for someone looking to make an amazing career in the world of IT.

By Muhammad Z

Jan 1, 2023

Great experience learned a lot from this course. I hope that I can implement all the knowledge I learn from this course in my practical life and get started with an IT career. Thanks to all the teachers who taught this course.

By Shamim

Sep 6, 2022

It was totaly insane journey. Thanks google to give me chance to learn from your valuable stuff. I was really impressive to hear that many stuff at google have not IT degree but still they did great! I was really inspired me.

By Paul B

Sep 20, 2021

The course was fantastic! I learned way more than I ever expected. The fact that I was able to complete the course from the comfort of my own home was incredible! I look forward to taking more courses and furthering my career.

By Jennifer R

Sep 15, 2021

I think this is a great computer boot camp to learn and understand the fundamentals of computing. I would recommend this course to anyone interested in learning about computers, or that is interested in a career in computers.

By Christian Z

Jul 8, 2021

Great course to start your IT education with. It has very good instructors / teachers, easy to follow, inspiring and takes the student seriously but delivers an entertaining and educational summery of the basics of IT Support.

By Dino K

Jul 5, 2021

I worked in IT customer service for 2 years, so a lot of the content here was already very familiar to me. The course touches on all important aspects of IT that a novice should know. I highly recommend this course to everyone

By John D

Apr 17, 2021

Course was great, I enjoyed it! The only thing I would change is to be able to have the ability to download the supplemental readings from the course page instead of having to open another tab and bookmark the page or website.

By Destin G

Apr 12, 2021

I have learnt a lot from this great course. Anything from life lessons to IT information that I can apply to the future, this whole course has made my outlook positivity different on life and has inspired growth into my brain.

By Kevin F

Mar 1, 2021

What I appreciate this course is the fact that there were some things that I had forgotten, but with this class, I remembered. Plus, learning some basic Linux. So I am looking forward to the next courses that I will be taking.

By Albert Y

Nov 17, 2020

The structure and content of this course is amazing. You get to learn at a considerable pace and its entry level is very low such that anyone who is interested in IT can take up this course and gain a huge amount of knowledge.

By Jasmine N

Nov 8, 2020

I really love the course you will learn a lot and it will provide you not just a great learning experience but a great deal of encouragement to pursue your dreams and your goals. It was a great experience and totally worth it.

By Kfir Y

Nov 6, 2020

Great course for a beginner, gives a hands-on approach and just enough information to get started.

Must try methods at home and repeat in-order to grasp the working methodology.

Indeed donates vital knowledge for the Comptia A+.

By Manish S

Jul 18, 2020

I am totally satisfied with this course and how the tutor explained the lesson. The instant quiz which comes while watching the video is so useful to understand and remember the term in the future. So I rate this course 5/5 :)

By EDUARDO J H O

Jul 1, 2020

Recomendable totalmente, si estas en blanco, es una gran opción; si tienes conocimientos previos te ayudará a reforzarlos y si tienes conocimientos avanzados, te enseñará una manera de enseñar y explicar procesos tecnológicos.

By Debangana G

May 30, 2020

This is a wonderful IT course, I have enjoyed this course very much and it's full of struggle interesting and informative course through Coursera and thanks to Google for this amazing opportunity and also thankful to Coursera.

By MICHAEL E

Apr 26, 2020

All the class session are great, and most importantly the instructors are superb and communicate every clearly for anyone to understand. I love this course and it has create the foundation of my goal in becoming an IT engineer

By Idrissa G

Apr 22, 2020

Wow !! this is my first step to this journey .I had fun and i loved it .I will take more classes .

I would like to thank the people that created this platform and all the instructors .Oh my god !! instructors you re marvelous .

By Franck K

Jul 29, 2019

Great course, highly recommend for people new in the field like Me. I hope to be a success story so I can also share my experience. Excellent and enthusiastic group of teacher who motivate you on wanted to learn more and more.

By Kyle A

Sep 17, 2018

This course provides an excellent opportunity for anyone interested. I believe that even if an individual did not pursue a career in IT that they would be able to find some practical use for the information learned elsewhere.

By Junior S

Jun 26, 2018

This course was very well organized and presented. More certificate courses like this need to be offered by other companies out there! Looking forward to finishing my other courses to earn my Google Professional IT Certificate

By Ian S

Mar 13, 2018

This was a wonderful course to begin with. I am a computer/technology hobbyist and loved the history lessons. I was particularly interested in the TCP/IP 5-layer model. I finally know what all of those abbreviations stand for!

By Keoni K

Apr 18, 2024

Great beginners course! Or in my case a great second step in a long forgotten path. Easy to follow instructions and would recommend to friends that might want to give the IT field another shot. So far a very great experience.

By Siyolise N

Mar 7, 2024

I enjoyed all the modules in the course. And the lecture videos and overall study content were quite informative and easy to navigate around. The was not a dull moment during the time I spent learning the fundamentals in IT.