A big thank you to all the persons them that come with this wonderful course idea, the information is overwhelming. and the and instructors are ding a tremendous job... thank to all google works and class mates here too

Overall very informative. It would be even better if when on the graded courses it gave you the answers, other other answers (if there were multiple choice), so it would make it easier to study and correct for the future

Very good use of examples from real world IT support job roles; the language used by customers and staff in IT jobs and the systematic steps taken to solve IT technical problems through thinking things through logically.

Very great experience. Had fun with all the interactive learning and learn of new things that I did not know. This is great for people who are in the tech field because it is forever changing and we must change with it.

I have learned a lot from this course but if I found Urdu subtitles then I learned 100 percent, I requested that please add an Urdu subtitle to this course.Please its a humble request to you that please add Urdu subtitle

The course was a very interesting presentation. I liked that he put the assessment on a theoretical and practical basis. I learned many new, interesting and exciting things from other fields that I can apply in practice.

Provides a good background into IT and the base concepts. It might cover info you already know if you're experienced with computers, but it starts with an assumption of little to no prior knowledge of the areas covered.

This is an excellent introductory course into the world of I.T. I think it is balanced in it's approach. Not too cmplex for the beginner and detailed enough for someone with intermediate experience to advance. Well done!

This course was expertly done and provided excellent information regarding the Fundamentals of Techincal Support. I was already interested in this profession and this course solidified my desicion to make that next step.

Excellent program that covers technical support fundamentals in a practical and effective manner. Thank you Google for giving back to your community by providing a number of professional certifications to our community.

A very useful course that is very easy to understand even to someone from non IT background. Good roleplays that made learning very fun. Wrapped up the course with Interview tips and resume building. Overall nice course.

This was a good way to be introduced to the broad scope of IT and for me to get eased back into familiarity with computers after going most of my life without access to one. I look forward to learning more with Coursera.

The course is very amazing and fulfilling... it educates and exposes you to the core of the course especially as it has to do with the current trend in the field of IT and things to encounter while performing an IT role.

Kevin is an excellent presenter. The way he explained everything was down to earth, made it feel like a conversation as oppose to a lecture. The way all the material was presented was straight forward and easy to follow.

It was amazing from module one to the very last one, it is very informative and very easy to follow anybody with a little interest of tech should give it a try, your not going to regret it can't wait what's next more me.

Good introduction to the industry. Quality of video lessons is great. The lab assignments could me more complex, my suggestion is to introduce some optional assignments with greater digfficulty. The lab resources work ok

This program is great. I was able to learn new things I thought I already knew about. I definitely enjoyed every last minute. I wrote down all my notes though. I don't like the note pad or whatever on the user interface.

In this course "Technical Support Fundamentals" I learnt How do I do Software install, Software uninstall in windows and Linux. I learnt how to fixed troubleshooting as well. I am interest to take other class on google.

Great course, I really enjoyed it.

Having already had previous experiences with most of these topics, it was nice to have both a refresher and be able to finish in only a day and a half. Looking forward to the rest of it.

Fantastic course. I highly recommend this course to everyone! The IT Technical Support Fundamentals course is very well done. It has left me so hungry for more and so excited for the next four lessons and a career in IT!

I enjoyed the videos and how they were staggered. I think sometimes taking on so much information at once gain be daunting. By breaking the format down, the time I spent on each video seemed to just fly on by. Thank you.

This course is very useful and the pacing is wonderful for all skill levels. I am very satisfied with my results. This is only the beginning as I will be taking other classes to learn and more skills and build my resume.

Thanks for all the knowledge. I appreciate that the course has different images to explain the items and the videos are short, so you can check it on the way home while travelling, and repeating them as much as you need.

I enjoyed the learning the basics of computers. It was informative and a great way to learn. I am more confident about doing things on my own with my laptop and know I can and will do great going forward with my courses.

the fundamentals of technical support where right on, learning to deal with many different situation on software to oper.sys. to just learninghow to listen to people's problems and how to help and treat them with respect