Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Understanding User Needs
Understanding User Needs
This course is part of User Experience Research and Design Specialization
Instructor: Kentaro Toyama
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Gain insight into a topic and learn the fundamentals.
4.7
(509 reviews)
Beginner level
No prior experience required
Flexible schedule
Approx. 10 hours
Learn at your own pace
93%
Most learners liked this course
What you'll learn
Understand user needs assessments and qualitative research
Learn an end-to-end methodology for qualitative research
Explore good practices for conducting semi-structured interviews, in-situ observation, and affinity walls
Details to know
Shareable certificate
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Assessments
11 assignments
Taught in English
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This course is part of the User Experience Research and Design Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 5 modules in this course
What's included
3 videos5 readings3 assignments1 peer review2 discussion prompts
What's included
3 videos2 readings3 assignments1 peer review1 discussion prompt
What's included
5 videos2 readings2 assignments1 peer review1 discussion prompt
What's included
2 videos2 readings2 assignments1 peer review1 discussion prompt
What's included
2 videos3 readings1 assignment1 discussion prompt
Instructor
Instructor ratings
4.6 (80 ratings)Offered by
Recommended if you're interested in Design and Product
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Learner reviews
4.7
509 reviews
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Showing 3 of 509
MM
5
Reviewed on Feb 28, 2020
Very good introductory course on semi-structured interviews. observations and analysis of qualitative data
AS
5
Reviewed on Feb 12, 2019
Although it's quite intensive, the course is super important for anybody who wants to get better in this area of knowledge. 100% Recommendable.
BM
5
Reviewed on Feb 16, 2020
Excellent course. I really learned a lot about evaluating UX design through information acquired by interviewing users.
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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