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Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

4.6
stars
11,849 ratings

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews

AA

Aug 4, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

ND

Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

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1501 - 1525 of 2,527 Reviews for Customer Analytics

By Taher R S

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Dec 11, 2015

Great course

By Kondaine K

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Oct 5, 2024

Eye-opening

By bounphet t

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Mar 17, 2023

good course

By Marcelo C

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Jul 31, 2022

MANY THANKS

By Kamlesh R

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May 16, 2021

good course

By Hazem A

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Aug 19, 2020

Insightful!

By Dibya R S

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Mar 21, 2020

nice one !!

By Nikhil S

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May 23, 2019

Eye opener.

By Mauricio C

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Apr 23, 2018

I loved it!

By Dmitriy

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May 5, 2017

motivating!

By Margaret W

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Nov 16, 2023

Thank you!

By Shweta w K

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Sep 29, 2022

Excellent

By Sridevi S

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May 19, 2021

I loved it

By sunil n

•

Sep 29, 2020

no comment

By Rafaela B

•

Jun 20, 2020

Very good!

By XUEJUN W

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May 8, 2020

so helpful

By Rakesh J

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Jun 3, 2018

Wonderful!

By Mauricio L R

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Jun 29, 2017

Muy bueno.

By Diego R M

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Jun 20, 2017

Excelente!

By Nicholas C

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Feb 17, 2017

Thank you!

By ALESSANDRA A D C

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Aug 10, 2016

Veru Good.

By Sateesh K R

•

May 5, 2016

Gr8 course

By Angelo M

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Apr 20, 2016

Fantastic!

By Majid A

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Feb 22, 2016

Excellent!