Dayanidhi Dehury account profile

Drafting and creating release notes for all the new features implemented in the product and giving training to all the clients with the new features. Implementing usability improvements based on user feedback, resulting in a 30 increase in user satisfaction.

Contributed to a 15% reduction in incident response time by promptly escalating issues, enabling the Engineering Team to address and resolve them more efficiently. Identified and reported 20% of critical issues during software and hardware testing, ensuring early detection and resolution. Conducted monthly training sessions on emerging technologies for a team of 10 new sales trainees.