Malcomb Brown account profile

As a dietary aide, I am responsible for portioning residents' desserts and snacks, based on their individual dietary constraints. I account for additional portions during my preparations along with ensuring there has been no cross-contamination, to avoid any allergic reactions. These processes have to be completed prior to our breakfast, lunch, and dinner tray lines.

Analyzed call data, decreasing call time by 30 seconds while increasing closing rate by 15%. Resolved customer complaints leading to decreased product returns and maintained customer satisfaction at 90% or higher. Guided coworkers through sales calls by providing insights into the customer's needs increasing sales conversion by 40%. Managed all prospective customer correspondence, including emails and calls, within 24 hours maintaining at least a 90% satisfaction score.

Established great customer relations by aligning client needs with business requirements leading to an increase in sales by 10%. Developed and created an inventory tracking & maintenance spreadsheet that combined vehicular data leading to a 20% decrease in vehicle turnover. Supervised the creation of a new revenue stream by setting up a used parts eBay store, increasing sales by 40% month over month. Monitored the pricing and descriptions, increasing click rate by 80% in the first month