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Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 6 months or less. No degree or prior experience required.
Instructor: Shadow Farrell
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Proficiency in English and general interest and excitement about technology.
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Beginner level
Proficiency in English and general interest and excitement about technology.
Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.
Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.
Build basic SQL commands for effective data management and data analysis.
Develop working knowledge of security management principles and build scripts to manage security incidents.
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Prepare for a career in professional services or customer support.. In this program, you’ll learn in-demand consulting and technical skills like SQL, Linux, and Python to be job-ready in 6 months or less, with no prior experience required to get started.
You will learn the latest skills including internet technology fundamentals, networking, operating systems, and problem solving. You’ll gain practical experience through a variety of projects that showcase your knowledge and skills.
Careers in professional services and customer support show promising growth prospects for the near future. According to the BLS, the demand for professionals in this role is projected to grow by 5 percent from 2022 to 2032, with a median salary of $108,000. This growth rate exceeds the average predicted across most industries, highlighting the increasing need for solutions engineers to meet evolving technological demands.
Upon successful completion of the program, you will emerge with a diverse portfolio of projects showcasing your practical expertise. Additionally, you will receive a Professional Certificate from Akamai, recognized by employers worldwide, validating your readiness for entry-level network operations positions.
Applied Learning Project
This Professional Certificate has a strong emphasis on applied learning and includes a series of hands-on projects that give you practical skills with applicability to real jobs.
Projects you’ll complete:
Build forms for collecting user data and authenticating users on the website
Format a multi-page website with graphics, video, and audio
Create queries to analyze customer and security data
Identity, troubleshoot and resolve complex network problems
Learners will master basic management of Linux from the command line including file management, operating system management and security.
Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.
Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).
Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.
Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.
Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
This program consists of 6-courses, developed by Akamai, and can be done at your own-pace over 6 months. These courses will help you build technical foundations that align to entry level jobs in tech. No degree or prior experience required.
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Earn a degree from world-class universities - 100% online
Upskill your employees to excel in the digital economy
Anyone who is keen to start a career in entry-level jobs in Professional Services, Customer Support, and Security Operations in tech.
Proficiency in English and general interest and excitement about technology.
No degree or prior experience required.
Professional Services provide managed services that include proactive and reactive support to global customers. They utilise tools, process and knowledge to integrate, support, and maintain solutions for clients.
Customer Support utilizes tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Security Operations are trusted support services partners that help keep our customers' online businesses up and running. They utilise tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.
Professional Services is key to our customer success and uses product and technical expertise to customize the technology and services that aligns with the customer's goals. They are involved from kick-off meeting to implementation to go-live and long term support, offering our customers peace of mind.
Customer Support is key in triaging and solving issues ranging from platform, product, services, to security. They solve critical issues and give our customers the confidence that their organization is supported.
Security Operations are trusted partners that help keep our customers' online businesses up and running. They mentor real-time security attacks and are able to quickly access, diagnose, and resolve issues related to security breaches.
It is self-paced and estimated to take about 6 months to complete at about 6-8 hours per week.
It is recommended that you take the courses in the order listed.
No.
For information on Akamai scholarships, please refer to our Akamai website HERE.
Our Talent Acquisition team will review job opportunities and align them where possible.
There is no guarantee of a job upon completion of this Certification.
Further questions can be directed to ata@akamai.com
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.
¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Data for job roles relevant to featured programs (2/1/2024 - 2/1/2025)
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