Este curso é destinado às equipes de implantação do Google Cloud e a organizações parceiras encarregadas de gerenciar as mudanças culturais e as habilidades dos clientes que adotam o Google Workspace, atrair patrocinadores e conseguir o apoio de partes interessadas do cliente, comunicando as mudanças esperadas ao cliente e os usuários dele. Ele mostra a metodologia do Workspace para a gestão da mudança e todas as fases da jornada do cliente.
Change Management for Google Workspace Português Brasileiro
Change Management for Google Workspace Português Brasileiro
Instructor: Google Cloud Training
Access provided by Abu Dhabi National Oil Company
Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Descrever a metodologia de gestão da mudança, definindo as tarefas feitas nos principais fluxos de trabalho em todas as fases da jornada do cliente.
Atrair patrocinadores e recrutar Guias do Google para apoiar durante o projeto.
Identificar os desafios das mudanças culturais e ajudar com as habilidades que podem ser melhoradas.
Explicar como entregar as comunicações sobre o projeto da forma mais eficaz possível.
Skills you'll gain
- Developing Training Materials
- Training and Development
- Training Programs
- Stakeholder Management
- Stakeholder Communications
- Change Management
- Workflow Management
- Customer Success Management
- Process Development
- Communication Planning
- Employee Training
- Culture Transformation
- Organizational Development
- Operational Analysis
- Business Transformation
- Business Consulting
- End User Training and Support
- Organizational Change
- Journey Mapping
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
6 assignments
Taught in Portuguese (Brazil)
See how employees at top companies are mastering in-demand skills
There are 7 modules in this course
Instructor
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