Introduction To Call Centre Simulation Process
Simulation of Call Centre Operations Using R Simmer
Simulation of Call Centre Operations Using R Simmer
Instructor: Moses Gummadi
Access provided by Abu Dhabi National Oil Company
Learn, practice, and apply job-ready skills with expert guidance
Beginner level
Recommended experience
2 hours
Learn at your own pace
Hands-on learning
What you'll learn
Understand Simulation of Call Centre Operations
Model Discrete Event Simulations Using R Simmer
Capture Simulation Data, Plot Charts & Interpret Results
Skills you'll practice
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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Learn, practice, and apply job-ready skills in less than 2 hours
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- Gain hands-on experience solving real-world job tasks
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
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Introduction To Call Centre Simulation Process
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Create Statistical Variables Required For Simulation
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Define Trajectories for Call Centre Departments
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Define Teams, Resources & Arrivals of Calls
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Run Call Centre Simulation & Store Results
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Plot Charts & Interpret Simulation Results
Recommended experience
Familiary with RStudio is beneficial, not required.
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Instructor
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How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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