Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs.
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What you'll learn
Recognize the Amazon Connect flow types and flow block types.
Explore the Amazon Connect flow designer.
Identify ways to enable additional Amazon Connect functionality with flows.
Recognize flow blocks used for operational process improvements.
Details to know
1 assignment
See how employees at top companies are mastering in-demand skills
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There is 1 module in this course
Amazon Connect flows help companies create, personalize, and automate end-to-end customer and agent self-service experiences across channels. Flows eliminate manual processes while reducing expensive development and operational costs. In this course, you will learn the benefits, typical use cases, and core concepts of flows. You will explore real-world implementation scenarios and identify key considerations to plan secure and cost-effective Amazon Connect flows implementations.
What's included
1 reading1 assignment
Instructor
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