In this module, you will learn about the impact of Six Sigma projects on all the various stakeholders, like customers, suppliers, and others. You will be introduced to various benchmarking methods, including best practices, competitive, collaborative, and breakthrough. You will also learn how to apply benchmarking practices to select measures and performance goals for projects. Additionally, the module delves into the types of business measures used to evaluate the success of Six Sigma initiatives. You will learn about various performance measures and how they can be aligned with organizational strategies.

In this module, you will be introduced to the various roles and responsibilities of leadership, champions, sponsors, process owners, and Black Belts in driving Six Sigma and Lean initiatives. The module explains how different organizational groups influence project deployment. You will learn how the organizational culture can influence Six Sigma projects. The module will also delve into the common causes of Six Sigma failures, including the lack of management support and resources. Finally, you will learn about the various techniques you can apply to manage change effectively.

In this capstone assignment, you will apply Leadership, Team Management, Process Management, and Six Sigma concepts to a real-world logistics problem. You will work as a Six Sigma Black Belt to respond to delivery delays and internal team conflict while supporting management expectations for improvement.