Akamai Technologies, Inc.
Akamai Customer Consulting and Support Professional Certificate
Akamai Technologies, Inc.

Akamai Customer Consulting and Support Professional Certificate

Start Your Career in Customer Consulting & Support. Build in-demand skills and gain credentials to go from beginner to job-ready in 6 months or less. No degree or prior experience required.

Shadow Farrell

Instructor: Shadow Farrell

Top Instructor

Sponsored by BIDAcademy

2,680 already enrolled

Earn a career credential that demonstrates your expertise
4.7

(36 reviews)

Beginner level

Recommended experience

6 months
at 8 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(36 reviews)

Beginner level

Recommended experience

6 months
at 8 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Master the most up-to-date practical skills and knowledge that network operation engineers use in their daily roles.

  • Learn and implement networking technologies such as TCP/IP and DNS to ensure efficient data transmission.

  • Build basic SQL commands for effective data management and data analysis.

  • Develop working knowledge of security management principles and build scripts to manage security incidents.

Details to know

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Taught in English

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Prepare for a career in Information Technology

  • Receive professional-level training from Akamai Technologies, Inc.
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Akamai Technologies, Inc.
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Professional Certificate - 6 course series

Operating Systems Fundamentals

Course 130 hours4.8 (93 ratings)

What you'll learn

  • Learners will master basic management of Linux from the command line including file management, operating system management and security.

Skills you'll gain

Category: Operating Systems
Category: Linux
Category: Computing Platforms
Category: Computer Systems
Category: Systems Administration
Category: Linux Administration
Category: System Software
Category: File Systems
Category: Unix
Category: Command-Line Interface
Category: User Accounts
Category: OS Process Management
Category: File Management
Category: Unix Shell
Category: User Provisioning
Category: Linux Commands
Category: Virtual Machines
Category: System Programming
Category: Virtualization
Category: System Configuration

Networking Fundamentals

Course 226 hours4.8 (84 ratings)

What you'll learn

  • Learners will master network theory, internet infrasture, basic network security, management and troubleshooting.

Skills you'll gain

Category: Computer Networking
Category: Network Engineering
Category: Network Infrastructure
Category: Network Protocols
Category: General Networking
Category: Network Administration
Category: TCP/IP
Category: Network Architecture
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Support
Category: Routing Protocols
Category: Networking Hardware
Category: Network Security
Category: Network Routers
Category: OSI Models
Category: Network Routing
Category: Network Troubleshooting
Category: Local Area Networks
Category: Network Planning And Design
Category: Network Switches

Introduction to Web Applications

Course 321 hours4.6 (17 ratings)

What you'll learn

  • Learners will master basic HTML coding (HTML5) and basic and advanced skills in Cascading Style Sheets (CSS3).

Skills you'll gain

Category: Front-End Web Development
Category: HTML and CSS
Category: Web Design
Category: Cascading Style Sheets (CSS)
Category: Web Development
Category: Hypertext Markup Language (HTML)
Category: Web Design and Development
Category: Responsive Web Design

Managing Relational Databases

Course 417 hours4.6 (21 ratings)

What you'll learn

  • Students will learn to create and manage relational databases, and to use SQL for data analysis and reporting.

Skills you'll gain

Category: Database Management
Category: SQL
Category: Relational Databases
Category: Database Development
Category: Database Systems
Category: Query Languages
Category: Database Management Systems
Category: Data Analysis
Category: Data Manipulation
Category: Database Architecture and Administration
Category: Data Science
Category: Databases
Category: Data Storage
Category: Database Design
Category: Data Modeling
Category: Data Architecture
Category: Database Theory
Category: Data Management

Python Scripting Fundamentals

Course 533 hours4.6 (10 ratings)

What you'll learn

  • Students learn basic Python scripting creating and using statements and functions, and interacting with databases, files and web content.

Skills you'll gain

Category: Computer Programming
Category: Computer Science
Category: Python Programming
Category: Software Engineering
Category: Scripting
Category: Scripting Languages
Category: Application Development
Category: Software Development
Category: Programming Principles
Category: Full-Stack Web Development
Category: Server Side
Category: Database Development
Category: MySQL
Category: Database Systems
Category: Web Applications
Category: Web Design and Development
Category: Web Development
Category: Back-End Web Development
Category: Databases
Category: SQL

Introduction to IT Security

Course 622 hours4.9 (15 ratings)

What you'll learn

  • Students will learn about security and risk management, IAM, cryptography, vulnerability management, and incident response.

Skills you'll gain

Category: Cybersecurity
Category: Network Security
Category: Cyber Attacks
Category: Application Security
Category: Authentications
Category: Computer Security Incident Management
Category: Security Engineering
Category: IT Security Architecture
Category: Security Management
Category: Cyber Security Strategy
Category: Endpoint Security
Category: Information Systems Security
Category: Security Controls
Category: Enterprise Security
Category: Mobile Security
Category: Safety and Security
Category: Security Strategy
Category: Hardening
Category: Infrastructure Security
Category: Key Management

Instructor

Shadow Farrell

Top Instructor

Akamai Technologies, Inc.
6 Courses26,153 learners

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