Salesforce
Salesforce Sales Development Representative Professional Certificate
Salesforce

Salesforce Sales Development Representative Professional Certificate

Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.

Noorin Fazal
NaOmi Furukawa
Ernest Owusu

Instructors: Noorin Fazal

Sponsored by BIDAcademy

43,259 already enrolled

Earn a career credential that demonstrates your expertise
4.5

(471 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.5

(471 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Articulate the purpose of the Sales Development Representative role and develop strategies for your personal and professional success 

  • Prepare a professional portfolio and develop your personal brand to reflect your performance in the interview process

  • Apply the success-proven principles of the SV Academy Conversational Selling methodology

  • Problem-solve using the best-in-class tech tools of the SDR workflow

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in Sales Development

  • Receive professional-level training from Salesforce
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Salesforce
  • Qualify for in-demand job titles: Sales Development Representative (SDR), Business Development Representative (BDR), Sales Representative
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$64,000+
median U.S. salary for Sales Development
¹
51,000+
U.S. job openings in Sales Development
¹
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Groundwork for Success in Sales Development

Course 119 hours4.4 (408 ratings)

What you'll learn

  • Confidently articulate the purpose and power of the SDR role in the tech industry

  • Effectively select strategies and tools for developing a winning professional mindset

  • Justify strategies for time management and prioritization that yield results in your personal and professional life

  • Compose plans for taking responsibility for your physical, mental, emotional, and spiritual well-being within personal and professional relationships

Skills you'll gain

Category: Professional Development
Category: Selling Techniques
Category: Organizational Skills
Category: Sales Training
Category: General Sales Practices
Category: Goal Setting
Category: Prospecting and Qualification
Category: Sales Development
Category: Self-Discipline
Category: Time Management
Category: Sales Management
Category: Sales Prospecting
Category: Inside Sales
Category: Sales Pipelines
Category: Sales Operations
Category: Personal Development
Category: Sales Process
Category: Sales
Category: Software As A Service
Category: Sales Enablement

Foundations for Interviewing with Confidence

Course 219 hours4.5 (77 ratings)

What you'll learn

  • Develop an understanding of the tech industry landscape in order to cultivate a long term career plan

  • Construct an intimate understanding of your audience and express a personal story that is unforgettable

  • Formulate a results-driven professional portfolio that showcases your track record and sets you apart from other candidates

  • Create a lasting impression through the interview process

Skills you'll gain

Category: Professional Networking
Category: Sales Prospecting
Category: Sales Development
Category: Professional Development
Category: Relationship Building
Category: Marketing and Public Relations
Category: Marketing
Category: Lifelong Learning
Category: Social Media
Category: Interviewing Skills
Category: Personal Attributes
Category: Communication
Category: Sales Pipelines
Category: Branding
Category: Personal Development
Category: Brand Marketing
Category: Social Skills
Category: Sales
Category: Inside Sales
Category: LinkedIn

Conversational Selling Playbook for SDRs

Course 325 hours4.8 (40 ratings)

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Skills you'll gain

Category: Sales Process
Category: Sales
Category: General Sales Practices
Category: Prospecting and Qualification
Category: Selling Techniques
Category: Sales Development
Category: Sales Prospecting
Category: Overcoming Objections
Category: Outbound Calls
Category: Sales Training
Category: Value Propositions
Category: Sales Pipelines
Category: Closing (Sales)
Category: Cold Calling
Category: Inside Sales
Category: Consultative Selling
Category: Lead Generation
Category: Telemarketing
Category: Phone Sales
Category: Sales Strategy

Boosting Productivity through the Tech Stack

Course 429 hours4.4 (32 ratings)

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Skills you'll gain

Category: Sales Prospecting
Category: Sales
Category: Sales Pipelines
Category: Inside Sales
Category: Sales Development
Category: General Sales Practices
Category: Sales Process
Category: Prospecting and Qualification
Category: Customer Relationship Management (CRM) Software
Category: Salesforce
Category: Customer Relationship Management
Category: LinkedIn
Category: Sales Management
Category: Productivity Software
Category: Sales Enablement
Category: Selling Techniques
Category: Sales Training
Category: Account Management
Category: Sales Operations
Category: Sales Strategy

Practical Guide to Navigating Professional Relationships

Course 520 hours4.6 (44 ratings)

What you'll learn

Skills you'll gain

Category: Verbal Communication Skills
Category: Communication
Category: Interpersonal Communications
Category: Professional Development
Category: Personal Attributes
Category: Sales Development
Category: Diversity and Inclusion
Category: Professionalism
Category: Professional Networking
Category: Sales Prospecting
Category: Intercultural Competence
Category: Inside Sales
Category: Empathy
Category: Social Skills
Category: Strategic Communication
Category: Business Communication
Category: Cultural Diversity
Category: Sales
Category: Relationship Building
Category: Sales Pipelines

Instructors

Noorin Fazal
Salesforce
5 Courses7,846 learners
NaOmi Furukawa
SV Academy
2 Courses51,205 learners

Offered by

Salesforce
SV Academy

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

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¹Lightcast™ Job Postings Report, United States, 7/1/22-6/30/23. ²Based on program graduate survey responses, United States 2021.