Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Sponsored by University of Texas at Austin

1,707,263 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(180,495 reviews)

Beginner level

Recommended experience

6 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.8

(180,495 reviews)

Beginner level

Recommended experience

6 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera’s job search guide

Connect with 150+ U.S. hiring organizations in Google’s Employer Consortium

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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 123 hours4.8 (155,369 ratings)

What you'll learn

Skills you'll gain

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The Bits and Bytes of Computer Networking

Course 223 hours4.7 (50,202 ratings)

What you'll learn

Skills you'll gain

Category: Computer Networking
Category: Network Architecture
Category: Critical Thinking
Category: Computer Architecture
Category: Network Security
Category: Accounting
Category: Problem Solving
Category: Cloud Computing

Operating Systems and You: Becoming a Power User

Course 336 hours4.7 (28,348 ratings)

What you'll learn

System Administration and IT Infrastructure Services

Course 429 hours4.7 (25,445 ratings)

What you'll learn

IT Security: Defense against the digital dark arts

Course 535 hours4.8 (23,680 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Instructor

Google Career Certificates

Top Instructor

Google
325 Courses11,287,889 learners

Offered by

Google

Why people choose Coursera for their career

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Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.