Microsoft
Microsoft Cloud Support Associate Professional Certificate
Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

 Microsoft

Instructor: Microsoft

Sponsored by InternMart, Inc

6,732 already enrolled

Earn a career credential that demonstrates your expertise
4.6

(152 reviews)

Beginner level

Recommended experience

4 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.6

(152 reviews)

Beginner level

Recommended experience

4 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Details to know

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Taught in English

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Prepare for a career in Information Technology

  • Receive professional-level training from Microsoft
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Microsoft
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Professional Certificate - 12 course series

Introduction to Computers

Course 117 hours4.7 (501 ratings)

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Computer Systems
Category: Cybersecurity
Category: System Software
Category: Computer Security
Category: Computer Science
Category: Operating Systems
Category: System Programming
Category: Software Systems
Category: IT Management
Category: Information Technology Operations
Category: Information Technology
Category: IT Infrastructure
Category: Systems Administration
Category: Microsoft 365
Category: System Configuration
Category: Hardware Architecture
Category: Infrastructure Security
Category: Electrical and Computer Engineering
Category: Electronic Hardware
Category: Computer Hardware

Introduction to Secure Networking

Course 225 hours4.7 (130 ratings)

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Computer Networking
Category: Network Infrastructure
Category: Network Engineering
Category: Network Architecture
Category: General Networking
Category: IT Infrastructure
Category: Network Planning And Design
Category: Network Administration
Category: Network Security
Category: TCP/IP
Category: Cybersecurity
Category: Network Protocols
Category: Cloud Infrastructure
Category: Information Technology Operations
Category: Microsoft Azure
Category: Infrastructure Architecture
Category: IT Security Architecture
Category: OSI Models
Category: Firewall
Category: Information Technology

Essential Aspects of Software, Hardware, and Data Backup

Course 316 hours4.4 (69 ratings)

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Data Storage
Category: Data Management
Category: Databases
Category: Information Technology
Category: Cybersecurity
Category: Computer Security
Category: Data Security
Category: Information Systems Security
Category: Computer Hardware
Category: Systems Administration
Category: Network Security
Category: Computer Systems
Category: System Support
Category: Desktop Support
Category: Hardware Troubleshooting
Category: Enterprise Security
Category: Technical Support
Category: Operating Systems
Category: System Configuration
Category: Disaster Recovery

Cybersecurity and Privacy

Course 417 hours4.8 (71 ratings)

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Cybersecurity
Category: Network Security
Category: Identity and Access Management
Category: Authentications
Category: Network Engineering
Category: Cloud Solutions
Category: Data Security
Category: Computer Networking
Category: Virtual Private Networks (VPN)
Category: Information Systems Security
Category: Cloud Computing
Category: Enterprise Security
Category: Cyber Governance
Category: Information Assurance
Category: Information Privacy
Category: Infrastructure Security
Category: Multi-Factor Authentication
Category: IT Security Architecture
Category: Data Governance

The Microsoft 365 Ecosystem

Course 517 hours4.6 (57 ratings)

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Microsoft 365
Category: Microsoft Teams
Category: Endpoint Security
Category: Cybersecurity
Category: IT Automation
Category: Administrative Support and Clerical Tasks
Category: Data Security
Category: Enterprise Security
Category: Microsoft Outlook
Category: Cloud Computing
Category: Systems Integration
Category: Office Administration
Category: Cloud Development
Category: Systems Engineering
Category: Information Systems
Category: Robotic Process Automation
Category: Calendar Management
Category: Cloud Applications
Category: Automation
Category: Productivity Software

Technical Diagnostics and Troubleshooting Techniques

Course 620 hours4.9 (42 ratings)

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Hardware Troubleshooting
Category: Technical Support
Category: System Support
Category: Desktop Support
Category: Computer Hardware
Category: Network Troubleshooting
Category: Network Support
Category: Network Engineering
Category: Network Administration
Category: Help Desk Support
Category: Technical Support and Services
Category: Systems Administration
Category: Computer Networking
Category: Information Technology Operations
Category: System Configuration
Category: Problem Management
Category: Microsoft Windows
Category: Debugging
Category: IT Infrastructure
Category: Technical Services

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Cloud Solutions
Category: Cloud Computing
Category: Microsoft Azure
Category: Cloud Services
Category: Cloud Platforms
Category: Infrastructure Architecture
Category: Cloud Infrastructure
Category: Cloud Computing Architecture
Category: Cybersecurity
Category: Cloud Security
Category: Cloud Technologies
Category: Information Technology
Category: IT Infrastructure
Category: Cloud Management
Category: IT Security Architecture
Category: Data Security

Azure Cloud Services

Course 818 hours

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Computer Networking
Category: Cloud Solutions
Category: Microsoft Azure
Category: Cloud Platforms
Category: Cloud Services
Category: Cloud Computing
Category: Network Engineering
Category: Network Architecture
Category: Network Planning And Design
Category: Network Infrastructure
Category: Kubernetes
Category: Cloud-Native Computing
Category: Cloud Security
Category: Cloud Management
Category: IT Infrastructure
Category: Multi-Cloud
Category: Cloud Infrastructure
Category: Cloud Engineering
Category: Load Balancing
Category: Network Security

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Services
Category: Cloud Computing
Category: Cloud Platforms
Category: Network Security
Category: Azure Active Directory
Category: Infrastructure as Code (IaC)
Category: Identity and Access Management
Category: Computer Networking
Category: IT Automation
Category: Network Infrastructure
Category: Cloud Infrastructure
Category: Network Engineering
Category: General Networking
Category: Cloud Management
Category: Network Administration
Category: Microsoft Windows
Category: Windows Servers
Category: Windows PowerShell
Category: Virtual Private Networks (VPN)

Azure Network Configuration

Course 1017 hours

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Cloud Infrastructure
Category: Cloud Solutions
Category: Cloud Computing
Category: Cloud Platforms
Category: Cloud Services
Category: Microsoft Azure
Category: Data Storage Technologies
Category: Cloud Storage
Category: Load Balancing
Category: Network Infrastructure
Category: Scalability
Category: Cloud Engineering
Category: IT Infrastructure
Category: Cloud Security
Category: IT Security Architecture
Category: Virtualization
Category: System Configuration
Category: Virtual Machines
Category: Systems Administration
Category: Virtualization and Virtual Machines

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Systems Administration
Category: System Monitoring
Category: Information Technology Operations
Category: Cloud Computing
Category: Microsoft Azure
Category: Cloud Solutions
Category: Cloud Platforms
Category: Cloud Services
Category: Network Monitoring
Category: Cloud Management
Category: Security Information and Event Management (SIEM)
Category: Cloud Infrastructure
Category: Event Monitoring
Category: Information Technology

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Solutions
Category: Cloud Computing
Category: Cloud Services
Category: Cloud Platforms
Category: Business Continuity Planning
Category: Business Continuity
Category: Disaster Recovery
Category: Virtualization
Category: Cloud Security
Category: Regulatory Compliance
Category: Virtualization and Virtual Machines
Category: IT Security Architecture
Category: Data Security
Category: Cloud Infrastructure
Category: Compliance Management
Category: Virtual Machines
Category: Compliance Reporting
Category: Cybersecurity
Category: Contingency Planning

Instructor

 Microsoft
Microsoft
200 Courses1,177,577 learners

Offered by

Microsoft

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