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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

AH

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Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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6926 - 6950 of 10,000 Reviews for Technical Support Fundamentals

By Tre W

Jun 5, 2021

very informative and very helpful class to the world of IT and hopefully i can use this certificate to my advantage

By Jo M

May 13, 2021

This was very cool, very fun, and very informative! I can't wait to see what the rest of the courses have in store!

By Jairo A B P

May 5, 2021

I liked how the fundamentals were explained and how increased in more technical aspects, very recommendable course.

By Anysia T

May 2, 2021

Very simple well organized easy course at a wonderful pace that can be custom implemented to most everyone's needs.

By SHAIk F

Apr 18, 2021

It was exceptionally good, thanks to google ,coursera for providing an oppurtunity to be a part of this .

Thank you

By Vanitha V

Apr 16, 2021

Loved the way this course was designed. Very impresses. Highly informative , user friendly and well designed tests.

By Andie C

Apr 15, 2021

Very impressive and encouraging. I learned a lot about the basics of computing for both Microsoft and Linx systems.

By Alabi S

Apr 13, 2021

The technical support fundamental course was quite insightful, truthfully I really enjoyed every bit if the course.

By Mónica C D

Apr 1, 2021

Muy buena oportunidad de aprendizaje, muy sencillo y practico de manera que se realiza un aprendizaje significativo

By Alex K

Mar 25, 2021

Absolutely a great entry level course for someone who it looking to get started or even curious about the IT field.

By Joanne F

Mar 4, 2021

loved this course, some of the instructions seemed a bit misleading. but overall for a complete beginner. I had fun

By G. V D I K P

Feb 28, 2021

Amazing course! I learnt all basics i needed to obtain a general understanding about the computer world. Thank you!

By Rahma N

Feb 23, 2021

I'm very happy to learn this course. Lots of insight. Thankyou for the instructor who explain every course clearly.

By RAJ P

Feb 13, 2021

I just loved the course and the teaching style of all instructors!!!

Looking forward to complete this specialization

By Amber W

Jan 11, 2021

This course is a great beginning overview, the customer support module, was excellent from a real world stand point

By Luke B

Jan 9, 2021

Great intro into the world of IT starting with the history and essential concepts then quickly building upon those.

By Tyler O

Dec 7, 2020

Excellent course which does a great job in illustrating IT Concepts to those with minimal technological background.

By K T

Nov 9, 2020

The course was very informative and had clear directions for the labs. I'm really excited about what's coming next.

By Trevor

Oct 18, 2020

I had a lot of fun with this course. It really helped me understand the entire scope of IT and how broad it can be.

By Victor B

Oct 12, 2020

Very nice intro, would like more about low level physical functions like what we learned about CPU and RAM thought.

By Renz A

Oct 6, 2020

This course is very informative. Although it discusses a lot of ideas, the way it was presented was very organized.

By nicholas s

Sep 15, 2020

Very Basic but gives peeple the fundamentals of learning how to be an IT and how to build desktops too. Good course

By Srujana K

Sep 10, 2020

Excellent work that you are done.This course is really helpful to us to build a first step in IT sector. Thank you.

By Jesus M

Sep 5, 2020

Thank you to everyone that is helping make this happen. For the free courses that can help change lives, thank you.

By Jack-Yaron A

Aug 16, 2020

really informative and put together out beautifully!

Not only did I learn a lot I also enjoyed myself along the way!