Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Invalid date

While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

AH

Invalid date

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

Filter by:

6951 - 6975 of 10,000 Reviews for Technical Support Fundamentals

By AMRIT S

Aug 3, 2020

it was awesome cource , instructor way of teaching was so amazing . i find it fun and earn lot of knowledge .thanks

By Danilo J P

Jul 23, 2020

I relearned everything I needed from what I learned in college, and some new stuff that I really wanna learn about.

By Anthony Y

Jul 21, 2020

This course is a must have to get you into entry level IT position or help desk. I'm grateful for this opportunity.

By Suman T

Jul 10, 2020

the course was excellent ..you want to get a more knowledge then you think .i love this course. thank you teachers.

By LUIS A B R

Jul 2, 2020

I had not found a course like this. I can honestly say that for me it is very complete and cherry was the practice.

By Aditi T

Jun 22, 2020

I guess it was a great experience learning with such a great teachers.

Thanks for providing such a wonderful course.

By Alicia L

Jun 12, 2020

This course gave the opportunity to improve my skills and understand the fundamentals concepts of Technical Support

By ALLWIN A F

Jun 2, 2020

This course is absolutely mind-blowing and we get exposed to real-world IT professional work. Good beginner course.

By gopala k

May 24, 2020

Worth to study when your start carrier as it support even your experience also learn new skills and brush-up things

By Sharon M

May 20, 2020

I was surprised at the ease of understanding i had. The instructors broke everything down into the simplest terms.

By Juan C T

May 10, 2020

For someone who has had minimal IT work background, I feel this course does a great job at setting the foundation.

By Richard A

May 7, 2020

This has been an awesome course to dive into IT career. This is a great first step!!! Excellent Coursera and Google

By Deleted A

Apr 19, 2020

Very good introductory course, got every I needed to see if IT would be a good fit. Love it and on the next course.

By Daniel B

Jan 7, 2020

Awesome course to learn about the fundamentals of I.T and a great refresher for people that know about I.T already.

By Lenny D

Oct 9, 2019

Course is very hands on. You're learning very intense subjects at an informative pace. I love it. It's Fantastic.

By justfo p

Sep 18, 2019

Great intro course! I love how this course was not intimidating for beginners and an eye opener for what's to come.

By Curtis R

Sep 8, 2019

I loved this course. I highly recommend it for anyone curious about their potential skill in an endless job market.

By Sibusiso G

Sep 3, 2019

This course is wonderful. The instructors are so passionate and encouraging. I am well on my way to a career in IT.

By Terry A W

Mar 20, 2019

I learned a lot of IT basics in a few weeks. It's fast paced and I definitely enjoyed using the forums to get help!

By Aditya R

Jul 9, 2018

It was a very good experience, got chance to brush up my basics and understood more about customer handling skills.

By Anthony Z

May 25, 2018

I took this after being out of the field for awhile as a refresher. I very good foundation course, glad I found it!

By Alex R

Apr 5, 2018

Great information for beginners. I was aware of most of the content but some bits and pieces were great refreshers.

By Thomas B J

Feb 24, 2018

Very easy and informative to learn. I love how the structure is laid out and how the course work is easy to follow.

By Bernie N

Dec 23, 2023

Outstanding aid for people who wants to start in IT from scratch, highly recommended! Thank you Coursera & Google!

By Olivier D

Oct 31, 2023

This lesson was so amazing and i would like to continue with other courses to earn full professional certificate.