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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

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Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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7051 - 7075 of 10,000 Reviews for Technical Support Fundamentals

By Erick F

Jul 24, 2019

Good material, and easy to follow. Will go through it again to solidify what I've learned, because it was so easy.

By Ramnik S

Jun 5, 2019

Great course for starting support in IT service, gives all the basic skills you will need to get started in IT Job

By David L M

Apr 1, 2019

This is a general knowledge course. It is a basic fundamental insight into what you know and maybe what you don't.

By Kay A

Feb 27, 2019

Really enjoyed this course. All the instructors were great. I felt it was an excellent introduction to IT Support.

By Karen B

Dec 8, 2018

This course was a great way for me to introduce myself to the world of IT and learn about all the different areas.

By chris b

Sep 24, 2018

I found this course to be very informative and well-paced. I'm looking forward to the second course in the series.

By Smriti R

Aug 3, 2018

I thoroughly enjoyed learning about operating systems, internet, and components of a computer.

Thank you very much.

By Joseph C

Apr 25, 2018

This is a very good overview of the IT field, and should help orient students as they decide their specialization.

By Kyrsting G

Mar 8, 2018

It Is innovative and keeps my attention. The video based learning has really made a difference in online learning.

By Devon S

Sep 2, 2024

This course helped build the foundation I am going to use for the next courses. Plethora of valuable information!

By Rafal

Aug 30, 2024

In general, the curse is really good but designed for a person that is starting without any prior knowledge of IT

By Ejii E

May 5, 2024

This course is so amazing, and big thank you to Google for the financial aid, i really appreciate the opportunity

By Ahjza H

May 5, 2024

Very informative, and easy to follow along and understand without too many issues regarding video quality and CC.

By Michael B

Apr 29, 2024

This training is definitely top notch, in preparing you for computer user support roles, like help desk and more.

By Vincent C

Apr 22, 2024

Enjoyed this course. Put plenty of time into learning the material and came out knowing more than when I started.

By Ruben O

Feb 28, 2024

Great beginner course for those starting out in their IT career or those who just want a refresher on the basics!

By Guy B

Oct 3, 2023

A really good start point to IT support covering the basics and setting up nicely for the rest of the certificate

By moneekaparvathy j

Aug 4, 2023

This course helped me to refresh all the fundamental topics I have learnt 12 years back when I started my career.

By Behrooz S

Jul 7, 2023

Great course! Really helped me gain fundamental knowledge of how computer works and how it might break some time.

By Muhammad F

May 1, 2023

It was a good course for me I learned many things from this course I appreciate the whole team for this course,

By Christian C

Apr 12, 2023

A well-paced course on the basic concepts encompassing IT and a great start to expanding upon computer knowledge.

By Kimberly W

Apr 10, 2023

This course is interactive. I like the qwiklabs because they give an opportunity to practice what you've learned.

By Noman R

Feb 23, 2023

It was a wonderful journey for me , I have learned a lot from this course by the help of highly sincere professor

By Andrew G N

Jan 6, 2023

This course has the best lectures and amazing practical in the qwiklabs. I really enjoyed practical in Linux OS.

By Sharod P

Dec 3, 2022

Great insight to how you should approach IT this will be a foundation for all who choose to go into the IT Field