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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

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Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

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7076 - 7100 of 10,000 Reviews for Technical Support Fundamentals

By Luis S

Nov 17, 2022

Started with minimal knowledge in the IT department and left feeling more confident in pursuing a career in tech.

By Deleted A

Oct 14, 2022

This course was very informative and motivating. Thanks Google and Coursera for putting this materials together.

By Abdulkarim Z

Sep 25, 2022

GCC IT Support Academy Rapido. this was the greatest course I have ever taken. I learned a lot of things about IT

By Leonardo V

Sep 19, 2022

Great initial course in getting you a bit more familiar with what you'd encounter in the field. totally worth it

By Khanday J

Aug 2, 2022

This course is really interested one, you have a lot of things here to learn and gain knowledge from the scratch.

By Usman A S

Jul 7, 2022

I loved it! It was great experience to learn the fundamentals of Technical Support and it cleared many questions!

By Terri F

Jun 4, 2022

Short and sweet segments. Down to earth, real people explaining relevant topics in every day language. Thank you!

By Nazif K

Apr 8, 2022

it was a great course well organised and very flexible for any one to learn even without a prior knowledge in IT

By NIRMALA B L

Feb 6, 2022

it's was good i learn so many thing i just love thise course thank you for given such information,tq very much

By BENEDICTA F

Jan 17, 2022

Amazing. It made me even hungrier for technological knowledge than I anticipated. I am glad to have started this.

By Mackenzie A

Nov 23, 2021

This was a great course to take and very introductory, making it easy for anyone to get started in the IT world.

By Imran H

Nov 16, 2021

This course was jam packed with information about the IT industry. I very much enjoyed learning from this course.

By Alejandro S G

Jul 30, 2021

Un curso introductorio muy completo y sencillo que te da sólidas bases para adentrarte al mundo de soporte de TI.

By Jordan M

Jul 11, 2021

i love this course it honestly showed me all key and basic skills i will need to learn to get my foot in the door

By Shocka J

Jun 29, 2021

Great program that google is doing, if youre intrested into IT, join this course to learn and get your feet wet.

By Xavier A

Jun 13, 2021

An excellent intro to technical support. Gives great information at a good pace without overloading the learner.

By dorelle N

May 1, 2021

This course is very interesting , detailed and insightful. The projects are clearly explained and easy to follow.

By Tanvir A K

Apr 29, 2021

It was really an awesome journey with you guys. I have learnt a lot. I had some lackings. Now they are fulfilled.

By JOON M C

Apr 26, 2021

Interesting course. I can't remember most of the things but understand how the computer works under the hood now.

By Desiree A

Apr 21, 2021

Good review of information from previous learning as well as practical application which was absolutely the best.

By Allan K

Apr 5, 2021

This is simply an amazing yet challenging though intriguing creative intro into the IT dynamic space that I love.

By Melissa H

Mar 30, 2021

Great and easy to use, helped understand the basics of IT. Looking forward to pursing a career in cyber security.

By Alejandro S

Mar 24, 2021

helped me have a better grasp and understanding of the concept and fundamentals of technology and support filed .

By Ruben R L M

Mar 20, 2021

Un muy buen curso para comenzar en el mundo de IT y junto a los complementos de cursos la mejor manera de empezar

By Asqar A

Mar 6, 2021

Good course, but I don't find my certificate my progress is 1005 please help(my email arslonovasqar123@gmail.com)