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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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7126 - 7150 of 10,000 Reviews for Technical Support Fundamentals

By Arsen I

May 17, 2020

This course has helped me to gain knowledge and fundamentals of being in an IT Technical Support role. Thank you!

By David C

May 8, 2020

Great and ultimate experience! Must have skills during this quarantine no excuses to come out without new skills!

By Siddharth M

Mar 16, 2020

This is really nice course. if you love technology and you wanna make your passion as career then this is for you

By Vincent E

Mar 12, 2020

This was a very good foundation course in Technical Support Fundamentals and I really gained a lot completing it.

By Amanda N

Jan 22, 2020

This course is a great starting point for anyone who is interested in IT, already in IT, or is just a basic user.

By Johnny S

Nov 11, 2019

This was a great means of review of my knowledge and also helped me learn more about the beginning of the industy

By Patrick H T

Oct 2, 2019

This was a fantastic course and I'm better as a result of this experience. Great format and learning experience.

By Cody S

Jul 5, 2018

It was pretty easy, but I enjoyed using vitrual machines and seeing the tech google is coming up with. super cool

By Robert M

Oct 5, 2023

Was very fun and interesting, helped me understand some concepts that I had only played around with in the past.

By Tera F

Feb 10, 2023

I thoroughly enjoyed the course! It is a challenge working and furthering education. But it is most rewarding.

By JOHAR A

Jan 15, 2023

Amazing experience with this course.

I have learned how to support and resolve issue as an IT Support Specialist

By uwem u

Dec 3, 2022

Awesome experience with clear and concise example to take the learner through an easy journey in the world of IT

By Jacqueline P

Nov 4, 2022

Very easy for anyone who is just starting out with learning computers. This was a great refresher course for me.

By Ronick T

Oct 16, 2022

This course was a wonderful reintroduction to the Fundamentals of IT Support. I look forward to learning more.

By Tina S

Aug 14, 2022

You will be equipped to start working in entry-level IT support jobs. I have enjoyed studying this course a lot.

By Richard A P

Aug 12, 2022

The Technical Support Fundamentals course is an excellent course as an introductory course into computer basics.

By BELGACEM G

Jun 1, 2022

J'ai rapidement compris votre merveilleuse façon de présenter les leçons et j'ai beaucoup profité de vos leçons.

By Alexis R C

Jan 12, 2022

Amazing opportunity to be exposed to this information that I can now take with me as the journey continues in IT

By Mohammad A

Dec 27, 2021

Outstanding course, taught me alot about customer support and the way to communicate in a technical firm market.

By Daniel V B

Dec 16, 2021

This is a good course - it lays the groundwork for the majority of Computer Science as it relates to IT support.

By Everette D

Oct 7, 2021

Great introduction to not just the basics of IT, but going a little beyond the fundamentals of basic knowledge.

By Md G M

Sep 22, 2021

i'm happy to saying i really love tis course and i tanks to google and coursera for that. thanks lot of from me.

By Richard R

Sep 18, 2021

Feels like I'm learning a lot, at my own pace, while living my ever day life. Looking forward to the end result.

By Vishwanath A

Jul 22, 2021

I really loved going through this course. I was really well scripted and it was interesting all the way through.