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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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7476 - 7500 of 10,000 Reviews for Technical Support Fundamentals

By Chowdhury f

May 23, 2020

I really liked the course and found many things of learning which is very much helpful for me in my career.

By Justin M

May 7, 2020

Everything was so detailed and laid out in a way that made sense and did not feel rushed.

Now on to course 2!

By Kristopher W

Apr 13, 2020

Great Introduction, was able to pickup and build some awesome information on the fundamentals I already had.

By Chad S

Mar 24, 2020

Thank you so much for the course. It was easy to follow and having the videos and labs helped tremendously.

By Susan R

Mar 20, 2020

Wonderful course to start with to further understand the computing power most of us are utilizing every day.

By William B

Jan 30, 2020

I liked the content of the course. They made it easy to understand. They inspired me to reach other goals.

By Lester T

Nov 17, 2019

A very good introduction for those who have no idea about the world of IT but have an interest in computers.

By Scott S

Oct 14, 2019

This is a top quality course on the basics to computer technical support, and I would heartily recommend it.

By kambralyn c

Oct 7, 2019

On point, easy to follow lectures during this first week. Cant wait for more! Thank you Google and Coursera!

By Caroline M

Oct 6, 2019

So glad I enrolled in this course. It's exactly what I need in my new role as the IT person at my workplace.

By Кулеш М А

Jun 3, 2019

Amazing! Now I know more about how computers work, hardware, software, and networking. Thank you very much!

By Alexis C

May 19, 2019

The course was a great introduction and was interesting to learn about. I'm excited for what's to come next!

By Clinton J M

Mar 27, 2019

This course has really cemented my understanding of I.T. fundamentals and given me a foundation to build on.

By John R

Feb 27, 2019

Great learning experience. Learned some new items as well as a refresher to items I already knew. Thank you.

By Chotan B

Feb 10, 2019

Very informative and useful fundamental materials were discussed. Looking forward to the rest of the course.

By Jihad N

Jan 11, 2019

The best course about IT ever. The course is really great and cover very essential materials for an IT role.

By Craig M

Nov 14, 2018

I enjoyed this class. It gave just the right amount of information that a person can understand it in depth.

By Vera N G

Jul 25, 2018

Excellent beginning course and I am very motivated to finish this one and continuing on with the other ones.

By Tatiana P

Apr 26, 2018

Hats off to Google's fun+mental team for "deep diving" into rock solid 6 weeks of Tech Support Fundamentals.

By Sangulukani J S

Mar 4, 2018

This is a very good course especially for beginners. It is engaging and gives you a lot of info. I loved it.

By Melissa C

Feb 27, 2018

I love everything in this course so far! So much valuable information. Cannot wait to start the next module!

By Robert C

Feb 12, 2018

Overall, a very good introductory course full of relevant material and a lab format with a ton of potential.

By George H

Feb 9, 2018

Enjoyed the how well the course was put together. I like being able to do it online and on my own schedule.

By Islam M A

Feb 6, 2018

Awesome content. Curriculum takes you as a beginner and teaching computer and

technical support fundamental.

By Luís R

Jun 27, 2024

Loved the course, I think is a really good starting point for people who want to do anything related to IT.