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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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7951 - 7975 of 10,000 Reviews for Technical Support Fundamentals

By Don J

May 12, 2018

Very good overview and introduction of the skills and areas you will focus on for the IT support field.

By Timothy R

Mar 11, 2018

Great first look at the concepts to be covered in this course! Very insightful and engaging throughout.

By bill k

Feb 12, 2018

Very, very good course for someone who wants to learn the fundamentals of IT support and of a computer.

By Gilbert Z

Feb 3, 2018

Great information. I learned a lot and am excited to continue onto my career as an IT professional Tech

By Evens

Aug 10, 2024

Very easy to understand. They explain everything in details for you to comprehend what you're learning

By Nathaniel S S

Feb 19, 2024

Understanding on how to troubleshoot hardware and software issues, providing a services to a customer.

By Mihir M

Jan 2, 2024

Very Useful, and great way of teaching and the source material they provide is excellent for learning.

By Moises S

Sep 25, 2023

this class was very informative and helps encourage people to continue their career and studies in I.T

By Brandy D

Sep 20, 2023

I have learned a lot, it helps me understand so many things and words related to IT, thank you so much

By Lamont J

Sep 15, 2023

Google made the information easy to understand. Everything was really broken down to a beginner level.

By Crystal S

Sep 12, 2023

After taking this course, I became more certain in my choice to learn what someone in an IT role does.

By Brendan F

Jun 24, 2023

Great intro to IT or just computers in general if you don't know where to start I would recommend this

By Michael D

Jun 20, 2023

This course was a great refresher for me and even taught me some new things. I really enjoyed the pace

By Cynthia J

May 17, 2023

The instructors are awesome. I wish this type of training existed when I first went into the IT field.

By Favour E

Mar 11, 2023

Videos were apt and instructional. instructors were friendly. I learn a lot as a newbie to IT support!

By Radames R N

Jan 27, 2023

Excellent, concise although very informative, provides a broad picture of the subject. Really amazing.

By jean j

Oct 5, 2022

I thoroughly enjoyed this course so far .It is explained in a way which makes it easy to understand .

By Carla S

Sep 25, 2022

Learned so many things about what it means to be in the field of IT! Can't wait to keep learning more!

By abdulrahman _

Aug 10, 2022

I'm so happy having this oppertionety I hope the future will be full of happienes and accomplishments.

By Stella O

Aug 3, 2022

I have acquired the basics of computer fundamentals. internet and networking. It is an amazing course.

By Mykel

Jul 8, 2022

Great intro to support for people who have never done it and may not have any background in computers.

By Baiba K

Jul 2, 2022

Thanks to all teaching personal! Was very nice course! I have learned lot of good new things about IT.

By Atifa B

Jun 28, 2022

I am not fun of online classes but this course was so easy to follow , I learned so much thank you !!!

By Gabriel f

Jun 9, 2022

i learned a lot about computers and networking and the labs were pretty cool especially the lenux labs

By Daniel G

May 30, 2022

Good overview of basic topics and an introduction ot computer skills, terminology, and IT fundamentals