Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Sponsored by Coursera for Reliance Family

1,725,444 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(181,406 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(181,406 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (156,097 ratings)

What you'll learn

Skills you'll gain

Category: Information Technology
Category: Technical Support
Category: Electronic Hardware
Category: Systems Administration
Category: Computer Networking
Category: Computer Hardware
Category: Desktop Support
Category: Technical Support and Services
Category: General Networking
Category: Network Infrastructure
Category: Network Administration
Category: Network Planning And Design
Category: IT Infrastructure
Category: Software Installation
Category: Network Engineering
Category: Help Desk Support
Category: Computer Science
Category: Network Architecture
Category: Computer Systems
Category: Customer and Client Support

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (50,381 ratings)

What you'll learn

Skills you'll gain

Category: Computer Networking
Category: Network Infrastructure
Category: TCP/IP
Category: Network Protocols
Category: Network Engineering
Category: General Networking
Category: OSI Models
Category: Network Administration
Category: Network Architecture
Category: Routing Protocols
Category: Network Routing
Category: Network Security
Category: Networking Hardware
Category: Wide Area Networks
Category: Local Area Networks
Category: Network Troubleshooting
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Support
Category: Network Planning And Design
Category: Network Routers

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,459 ratings)

What you'll learn

Skills you'll gain

Category: Operating Systems
Category: Computer Systems
Category: System Software
Category: File Systems
Category: File Management
Category: Systems Administration
Category: OS Process Management
Category: Package and Software Management
Category: Linux Administration
Category: Software Installation
Category: Windows PowerShell
Category: Microsoft Windows
Category: Linux
Category: Unix
Category: Unix Shell
Category: Computing Platforms
Category: System Configuration
Category: Linux Commands
Category: Command-Line Interface
Category: Windows Servers

System Administration and IT Infrastructure Services

Course 422 hours4.7 (25,540 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Cloud Services
Category: IT Infrastructure
Category: Information Technology
Category: Network Administration
Category: Lightweight Directory Access Protocols
Category: Active Directory
Category: Information Technology Operations
Category: System Configuration
Category: Server Administration
Category: Data Infrastructure
Category: Microsoft Servers
Category: Windows Servers
Category: Cloud Infrastructure
Category: IT Management
Category: Network Support
Category: Network Infrastructure
Category: Cloud Management
Category: Infrastructure Architecture
Category: Servers

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (23,886 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Cybersecurity
Category: Network Security
Category: Information Systems Security
Category: Security Management
Category: Encryption
Category: Security Engineering
Category: Infrastructure Security
Category: Authorization (Computing)
Category: IT Security Architecture
Category: Cyber Attacks
Category: Cryptography
Category: Security Awareness
Category: Computer Security
Category: Network Infrastructure
Category: Hardening
Category: Safety and Security
Category: Computer Security Awareness Training
Category: Security Software
Category: Information Technology
Category: Endpoint Security

Instructor

Google Career Certificates

Top Instructor

Google
325 Courses11,540,406 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

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¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.