Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Sponsored by FutureX

1,719,975 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(181,046 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(181,046 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder

Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
Placeholder
$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (155,789 ratings)

What you'll learn

Skills you'll gain

Category: Information Technology
Category: Technical Support
Category: Desktop Support
Category: Network Infrastructure
Category: Computer Networking
Category: Electronic Hardware
Category: Systems Administration
Category: General Networking
Category: Computer Hardware
Category: Technical Support and Services
Category: Computer Science
Category: Network Planning And Design
Category: IT Infrastructure
Category: Help Desk Support
Category: Network Administration
Category: Electrical and Computer Engineering
Category: Customer and Client Support
Category: Software Installation
Category: Network Architecture
Category: Network Engineering

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (50,308 ratings)

What you'll learn

Skills you'll gain

Category: Computer Networking
Category: Network Infrastructure
Category: Network Protocols
Category: TCP/IP
Category: General Networking
Category: Network Engineering
Category: OSI Models
Category: Network Administration
Category: Network Routing
Category: Network Architecture
Category: Routing Protocols
Category: Networking Hardware
Category: Wide Area Networks
Category: Network Security
Category: Network Planning And Design
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Routers
Category: Network Troubleshooting
Category: Local Area Networks
Category: Network Support

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,412 ratings)

What you'll learn

Skills you'll gain

Category: System Software
Category: Operating Systems
Category: Computer Systems
Category: File Management
Category: File Systems
Category: OS Process Management
Category: Linux Administration
Category: Systems Administration
Category: Software Installation
Category: Package and Software Management
Category: Microsoft Windows
Category: Windows Servers
Category: System Configuration
Category: Unix Shell
Category: Computing Platforms
Category: Windows PowerShell
Category: Linux
Category: Unix
Category: Command-Line Interface
Category: Linux Commands

System Administration and IT Infrastructure Services

Course 422 hours4.7 (25,501 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Lightweight Directory Access Protocols
Category: Cloud Services
Category: Information Technology
Category: Network Administration
Category: IT Infrastructure
Category: Information Technology Operations
Category: System Configuration
Category: Data Infrastructure
Category: Microsoft Servers
Category: Server Administration
Category: IT Management
Category: Cloud Infrastructure
Category: Windows Servers
Category: Active Directory
Category: Cloud Management
Category: Servers
Category: Infrastructure Architecture
Category: Network Infrastructure
Category: Network Support

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (23,793 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Cybersecurity
Category: Network Security
Category: Security Management
Category: Information Systems Security
Category: Cryptography
Category: Security Controls
Category: Security Engineering
Category: IT Security Architecture
Category: Authorization (Computing)
Category: Security Awareness
Category: Infrastructure Security
Category: Encryption
Category: Cyber Attacks
Category: Security Software
Category: Network Infrastructure
Category: Computer Security
Category: Safety and Security
Category: Endpoint Security
Category: Computer Security Awareness Training
Category: Hardening

Instructor

Google Career Certificates

Top Instructor

Google
325 Courses11,439,431 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

Placeholder

Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

Placeholder

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.