Kennesaw State University
Customer Centricity with Professor Jagdish Sheth Specialization
Kennesaw State University

Customer Centricity with Professor Jagdish Sheth Specialization

Master Strategies to Grow Revenue & Cut Costs . Build Your Business Through Customer Loyalty & Advocacy

Jagdish Sheth

Instructor: Jagdish Sheth

Sponsored by FutureX

Get in-depth knowledge of a subject
4.8

(13 reviews)

Beginner level

Recommended experience

1 month
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.8

(13 reviews)

Beginner level

Recommended experience

1 month
at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Kennesaw State University
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Specialization - 4 course series

What you'll learn

Skills you'll gain

Category: Account Management
Category: E-Commerce
Category: Customer Relationship Management
Category: Business-To-Consumer
Category: Customer Relationship Building
Category: Sales Process
Category: Cross Selling
Category: Customer Service
Category: Sales
Category: Customer and Client Support
Category: Customer Insights
Category: General Sales Practices
Category: Market Analysis
Category: Strategic Marketing
Category: Customer Engagement
Category: Product Marketing
Category: Value Propositions
Category: Customer Retention
Category: Customer Analysis
Category: Loyalty Programs

What you'll learn

Skills you'll gain

Category: Business Consulting
Category: Brand Loyalty
Category: Loyalty Programs
Category: Business Management
Category: Brand Management
Category: Customer Retention
Category: Consumer Behaviour
Category: Consultative Approaches
Category: Personal Integrity
Category: Customer Analysis
Category: Market Analysis
Category: Relationship Building
Category: Marketing Psychology
Category: Strategic Marketing
Category: Customer Insights
Category: Compassion
Category: Professionalism
Category: Personal Attributes
Category: Honesty
Category: Professional Development

Managing Customer Expectations with Jagdish Sheth

Course 37 hours4.8 (17 ratings)

What you'll learn

Skills you'll gain

Category: Expectation Management
Category: Customer Retention
Category: Loyalty Programs
Category: Business Leadership
Category: Strategic Marketing
Category: Market Analysis
Category: Customer Analysis
Category: Diversity Marketing
Category: Sales Management
Category: Human Resources
Category: Customer Relationship Management
Category: People Management
Category: Consumer Behaviour
Category: Marketing Psychology
Category: Market Research
Category: Account Management
Category: Marketing
Category: Customer Insights
Category: Human Resources Management and Planning

What you'll learn

Skills you'll gain

Category: Consumer Behaviour
Category: Marketing Psychology
Category: Marketing Strategy and Techniques
Category: Strategic Marketing
Category: Marketing
Category: Marketing Planning
Category: Marketing Management
Category: Marketing Strategies
Category: Organizational Strategy
Category: Strategic Planning
Category: Business Strategy
Category: Corporate Sustainability
Category: Digital Marketing
Category: Corporate Strategy

Instructor

Jagdish Sheth
Kennesaw State University
12 Courses3,822 learners

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