This course introduces you to the concept of conflict transformation and how it differs from conflict resolution, management, and prevention. We’ll see how conflict offers opportunities for constructive change, and we'll explore different tools and methods for engaging conflict constructively.
Conflict Transformation
Conflict Transformation
Instructor: Ellen Ott Marshall
Sponsored by RIA PAYMENT INSTITUTION
45,901 already enrolled
Gain insight into a topic and learn the fundamentals.
4.8
(432 reviews)
Beginner level
No prior experience required
Flexible schedule
Approx. 17 hours
Learn at your own pace
97%
Most learners liked this course
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
5 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 5 modules in this course
This module uncovers a deeper awareness of what conflict is, its underlying opportunities, and the concept of conflict transformation.
What's included
7 videos3 readings1 assignment1 peer review1 discussion prompt
This module looks at a self-assessment instrument, the conflict styles, and how your body and brain respond to conflict.
What's included
6 videos3 readings1 assignment1 peer review1 discussion prompt
This module explores conflict analysis and three analysis tools.
What's included
6 videos3 readings1 assignment1 peer review1 discussion prompt
This module will discuss mediation and circle processes and guidelines for facilitating or participating in one of these processes.
What's included
7 videos2 readings1 assignment1 peer review1 discussion prompt
This module covers strategies for dealing with conflict that is ongoing or seemingly erupts unexpectedly.
What's included
5 videos2 readings1 assignment1 peer review1 discussion prompt
Instructor
Instructor ratings
4.8 (152 ratings)Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
4.8
432 reviews
- 5 stars
81.29%
- 4 stars
13.62%
- 3 stars
4.15%
- 2 stars
0.92%
- 1 star
0%
Showing 3 of 432
EH
5
Reviewed on Aug 2, 2017
I have definitely learned a lot with this course! What is my style, how to address conflict more efficiently, what tools do we have, and many more useful skills for my personal and work life.
SG
5
Reviewed on Oct 2, 2018
This is one of the best courses ever , the tools and knowledge i have acquired will help me deal with a lot of issues. thanks a thousand times.
CG
5
Reviewed on Oct 8, 2020
The course was full of information, This has prepared me to be a very good conflict manager. I now have all the stools to transform a conflict.
Recommended if you're interested in Business
University of Maryland, College Park
Coursera Project Network
EIT Digital
University of Manchester
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy